driving productivity in government - dict · driving productivity in ... gain public trust with...

Driving Productivity in GovernmentConnecting Agencies and Citizens with Digital Government

By 2025, 75% of the workforce will be Millennials – a new

generation with a different view of the work environment

having grown up in the digital, social, mobile world.

Governments will have to attract a new workforce.

A technology driven world

40% of government employees will use multiple form factors on a daily basis by 2020.

$8 billion in savings annually - If half of all Federal workers used video conferencing, they could save three and a half hours a week in productivity.

Productivity in GovernmentEnabling leaders and workers to be productive anywhere, anytime

Government

Leaders

Gain public trust with improved

communication and transparency

Improve access to insights to help shape

policy and budget decisions

Stay informed and connected with staff

and citizens, in the office or on the road

Ensure a compliant solution that helps

reduce costs and improve agility

Field

Workers

Improve quality of services with mobile

access to key information

Enable timely collaboration and

knowledge sharing for faster problem

identification and resolution

Engage employees by building a sense

of community; lower turnover

Government

Employees

Improve service to citizens with improved

collaboration

Enhance cross-agency communications

Improve productivity and make

government processes more efficient

Engage and inspire civil servants to

improve employee retention rate

Government Leaders

Government leaders can…

Reach thousands of government

workers or citizens with virtual, cost-

effective communications.

Reduce travel, staff, and venue costs, as

well as the environmental impact of in-

person gatherings.

Build confidence and morale among

citizens with more transparent

government that is easier to access.

Host virtual town hall meetings

A state representative announces a virtual

town hall meeting to share information

about new proposed education legislation.

He hosts the meeting from the state

capitol. Thousands of citizens from across

the state attend using any browser, on any

device, with no plug-in required. Citizens

can also use a dial-in number to attend.

The representative has his staff record the

meeting, so citizens who could not attend

can watch it later.


Share vital information in virtual meetings.

For projects, create shared workspaces and

calendars on the fly, without IT support.

Reduce travel costs and help make more

effective use of everyone’s time.

Support internal governance with highly

secure communications to the right people

and information.

Run effective internal meetings

The government leader hosts board meetings from his office.

Those who cannot attend in person participate over video.

As the meeting organizer, he can dial-out to attendees.

In addition to conferencing, he uses team sites to connect

with his staff and other government leaders. He posts

legislation updates, monthly blog posts, and recent news

events to the employee portal.


Improve cross-agency/team knowledge

sharing, collaborative processes, and team

building.

Enable people from across government to

have input on critical decisions.

Help ensure the security of confidential

information with Rights Management.

Improve mobility with access across

platforms (Windows, iOS, Android).

Simplify cross-agency collaboration

A leader creates an Office 365 Group

with members from other agencies such

as the Department of Transportation or

Land Management.

Cross-agency group members can view a

shared calendar with important meetings

and deadlines, or securely share and

collaborate on drafts of the proposed bill.


Access dashboard views with interactive

visualization to evaluate economic trends

or budget models.

Create data-driven policy changes that

enhance citizen service and reduce costs.

Reduce the time spent creating reports and

analyzing data.

Share views and make data driven

decisions even when working remotely.

Gain insights into economic indicators

A leader can monitor employment levels through

collaborative BI Dashboards, enabling her to make

better decisions using scorecards and social features.

She can access across platforms

(Windows, iOS, Android).

She uses Power BI Pro to compile

data, charts, and graphs into a

single view.

Be well informed on key topics with briefing books


Access up-to-date information in briefing

books to provide informed answers to

citizens and press

Edit shared notebooks across multiple


Quickly surface content produced by

colleagues that is important to your

political situation, without spending time

searching for it.

Organize and share relevant content with

your team using Delve Boards.

The leader is preparing for a press conference

and accesses the latest staff-prepared OneNote

notebook for the relevant questions and answers

on topics that might come up.

His staff used Delve to find background data to

include in the briefing book. When they have

questions, they can find available experts, then

click to communicate.

Provide government-grade security

Governments can…

Be more confident in the cloud with

Microsoft’s commitment to cloud, security,

and trusted compliance in government

Help protect citizen data and other

sensitive information across devices and

the cloud

Help ensure they meet ISO 27001, EU

model clauses, HIPAA BAA, FISMA, and

FERPA requirements

Rest assured with Microsoft contractual

commitments around data privacy,

security, and regulatory compliance

Over 900 controls in the Office 365 compliance

framework enable us to stay up to date with the

ever-evolving industry standards across

geographies.

Trust Microsoft’s verified services. Microsoft is

regularly audited, submits self-assessments to

independent 3rd party auditors, and holds key

certifications.

Government Employees

Access the right information with role-based portals

Government employees can…

Access all vital information in one place.

Always have the most updated

information on department policies, so

they can deliver superior service to

citizens.

Use powerful search tools to quickly find

the information they need—wherever they

are, from nearly any device.

A government employee can see her schedule and tasks for the day.

She won’t miss the blog post from the head of her department on a

new policy. She gets training and information specific to her role.

She can also access

everything on her

tablet or smartphone.

Discover connection points between teams


Identify the most connected employees and

the least connected teams.

Analyze meeting quality and time

management to improve government

efficiency.

Act upon insights to help facilitate

connections between government

departments and agencies.

Workers use MyAnalytics to view the

staff’s work map to find peers

working on similar projects.

Enable more secure document sharing and collaboration


Save files to the cloud with OneDrive for

Business which provides unlimited storage,

helping save money.

Coauthor with multiple people who can edit

a document at the same time, and see real-

time changes.

Ensure colleagues are using the most recent

document versions to eliminate redundant

work with Modern Attachments.

Help eliminate compliance concerns with a

highly secure document sharing and storage

solution.

Workers can access their documents from anywhere

on an authenticated shared site.

They can set permissions to share highly secure

documents with other departments or with

individuals outside the government.

With Rights Management capabilities, workers

can establish secure policies around

documents containing sensitive information.

Help protect citizen data


Help protect sensitive information by

enforcing Data Loss Prevention policies and

implementing advanced message encryption.

Help eliminate threats from malware and

viruses with Advanced Threat Protection.

Help avoid loss of confidential information

by using Intune and Remote Wipe.

Maintain business continuity with uptime

guarantees and backups.

Centrally managed data policies and device policies

from the Office 365 Admin Center help protect

government employees when sharing documents and

emails with colleagues.

With Exchange Online Protection (EOP) and

Advanced Threat Protection (ATP),

government employees can protect against

unknown, sophisticated threats.

Gain insights into agency information


Build and share dashboards to gain insights

and make data-driven decisions.

Import data from external sources and

combine with internal data.

Easily create BI sites to share worksheets and

collaborate on insights.

Perform interactive visualization to gain

insights into complex data more easily.

Workers can perform natural language queries

with Power Query.

Workers easily create team sites that provide

the key metrics needed for their agency. They

can easily combine external and internal data.

A worker uses 3D Maps for compelling Geospatial

Information Systems (GIS) capabilities to visualize data.

She shares her desktop to better communicate analysis

during a conference.

Track and respond to citizen sentiment


Track and analyze what citizens are saying

through social listening, so you can respond

faster and with better service

Get breaking news and social feeds to

identify trends in sentiment

Integrate various data sources seamlessly to

create analysis of citizen opinion more

quickly.

Use analytical tools to view trends over time.She can use this information to understand

what concerns should be addressed in the

upcoming town hall.

A worker can use Microsoft Social Engagement

to view trending comments related to a

proposed re-development project.

Personalize citizen interactions


Connect with citizens via HD video

conferencing to gather information about

cases.

Instantly create multi-party sessions with

experts to help resolve citizen questions faster.

Provide access to citizen services for people

unable to travel due to disability or long

distance.

A government worker meets with Salma and

Youssef via video with Skype connectivity.

The couple has requested their preferred method

of communication. They can choose between

phone, IM, Skype, and personal connections.

Government workers can connect

to citizens from virtually any

device.

Improve records management and discovery


Establish records in-place with defined

retention policies.

Respond to requests for information while

reducing time spent on eDiscovery.

Hold immutable copies of documents,

emails, and conversations that can be

searched and shared.

Maintain audit trail on user changes,

approvals, and edits related to data

compliance. Email retention policies can be set

by administrators to simplify

compliance.

Conduct comprehensive eDiscovery across

Exchange Online, SharePoint Online,

Skype for Business, and OneDrive for

Business while leaving end users and IT

alone.

Governments can query to find relevant

content quickly and export results for

review and production.

Manage service requests faster, more effectively


Improve case management with CRM

tools like service request management and

contact history

View records of previous service requests

and identify patterns or problem areas.

Respond to service requests more

effectively with full information about an

account or citizen.

Avoid asking the same question to a

citizen when they are transferred between

government employees.

An employee receives requests from citizens

who report on potential hazards in roadways.

Government employees can log the service

request in CRM and assign the case.

Field service workers and the public works

department can check the status and add

updates to this case.

Telecommute and stay connected


Gain improved employee satisfaction with

flexibility to work from anywhere.

Reduce office space costs by

implementing flexible workplace policies.

Improve productivity during events that

prevent workers from going in to the office

(transportation strike, large-scale disease

outbreak emergencies, or a high-security

event).

A government employee works from home two days a week

as part of a new flexible work arrangement. She can conduct

all of her meetings and answer her office phone from her

home computer, tablet, or smartphone.

Give employees tools to improve accessibility


Provide support for disabled employees to

allow equal opportunity.

Quickly ensure accessibility with built-in

tools in Microsoft Office 365.

Provide accessible content to citizens with

disabilities.

Before distributing a Word, Excel or PowerPoint

document, she uses the Accessibility Checker to

identify potential issues.

A worker meets with colleagues with hearing and

vision disabilities. Employee PCs and tablets have

narrating features, speech recognition and

magnifying capabilities to make the devices easier

to use.

Field Workers(Social workers, auditors, inspectors, and maintenance personnel)

Work on tasks from anywhere, any device

Field workers can…

Track service orders, view timesheets, and

complete reports from anywhere.

Receive task requests from inspectors or

case managers from anywhere.

Access information across multiple


Be productive from wherever they are,

enabling them to spend more time

resolving citizen issues.

No matter what device he is using, a field

service worker can access his key applications

and documents in a consistent experience.

Employees can install and use

Office on up to 5 PCs/Macs, 5

phones, and 5 tablets.

• Easily find training videos

• self-service access

• Attend live training

•

without the help of IT

Graphical query refiners and hover cards

help soldiers view video thumbnails

without leaving the training page,

simplifying searches.

After new hire classes, field workers can

continue training on assignment-specific

topics remotely through video-based

training.

Faster field response and resolution

Field workers can…

• Quickly find and communicate with

experts to help with problem solving.

• Leverage automatic email/Skype alerts sent

from connected equipment to notify

dispatch of problem.

• Search knowledge base and use machine-

based learning in Delve to discover relevant

information.

• Connect using Skype for Business from

multiple platforms (Windows, iOS, Android).

During a service call, a field services technician

accesses the knowledge base from his role-based

portal to quickly find manuals, equipment history,

and repair tips.

His next repair is more complex so he uses his

tablet camera to show the equipment issue via

video conference with team of experts from his

peers and the parts vendor. They help him quickly

resolve the issue.

Before dispatch, a field technician searches for

recent service tips related to a new AC unit. Delve

uncovers a document from a facility manager that

talks about product issues and a part recall.

Capture and share KPIs to improve field services and citizen satisfaction while reducing report creation time

Use service dashboards built into CRM Online and easily pull in data from multiple data sources such as ERP and other line of business applications to run further analysis without help from IT.

Track service KPI metrics such as first time fix rate, labor time as a % of total planned time and citizen satisfaction score.

Use MyAnalytics to understand how field services workers and teams collaborate, communicate, and manage their time.

Service managers use enhanced visualization tools and

dashboards to share field service performance metrics

with the team. Engaged workers help improve service

quality and citizen satisfaction.

Complete service projects on time and under budget by keeping on top of all tasks, project resources

Define governance processes and establish workflow approvers for construction, local ordinances, etc.

Compare resource pools and build teams that align to specific service project plans.

View and assign tasks from any device.

Address resource scheduling conflicts and anticipate cost overruns before they occur.

Field project managers can create and share a project

plan that includes tasks for all resources.

He develops a resource plan and budget. Contractors

and employees can easily enter time and expenses.

The manager tracks progress and reallocates resources

to see the project through successful completion.

Improve the detail and accuracy of information collected while in the field, and use it to provide better services.

Add information directly to case records while in the field, saving time on typing notes later.

Include images with case notes to improve documentation.

Share notes with team members also attached to a case or project to keep them up to date

Field workers see one consolidated view of each

citizen or facility, including multiple agency

interactions and across multiple devices.

A public works inspector can take a picture of a

pothole and add it to the service request to

document that it needs to be fixed.

In addition to accessing CRM, the inspector can

capture electronic notes in OneNote on his

phone or tablet (across multiple platforms).

Office 365 Groups

Microsoft Graph

Security and Compliance

FoundationsEmail and calendar with Exchange

Share and manage content, knowledge & apps with SharePoint

Enterprise voice, video, and chat with Skype

Connect people & drive engagement across the org with Yammer

Create and co-author with Office 365 ProPlus

Work in a chat-based workspace in Microsoft Teams

Universal toolkit for collaboration

billion

emails a day

6.7petabytes

of data

60billion minutes

of calls a day

6Yammer growth

70%1.2billion users

181markets, 19 languages

Available Today

Microsoft Partner or Microsoft Services

Engage a Microsoft Certified Partner or

Microsoft Services to help you:

Identify the business productivity needs in your organization

Develop a success plan to achieve the productivity business objectives

Implement the plan to realize the business benefits

Measure and iterate on the plan for successful adoption across your

organization

A Customer Immersion Experience (CIE) is a facilitated,

hands-on user experience that takes you and your business

stakeholders through everyday work-related scenarios.

What is CIE?

Experience firsthand how Microsoft’s productivity

platform can solve your biggest business challenges in

an immersive and risk-free environment.

Why attend CIE?

Microsoft Customer Immersion Experience

Request a session at microsoftcie.com or ask your

Microsoft account team or partner about scheduling.

How to get started?

http://www.microsoftcie.com/

Microsoft FastTrackOnboarding and adoption assistance

Included as part of Office 365 for all customers >50 seats

Exchange, SharePoint, Skype, Yammer & Office, incl. E5 support

Service onboarding and user adoption assistance

Email migration from Exchange, Notes, Gmail and GroupWise

Files migration from file shares, SharePoint, Box and Google Drive

FastTrack.microsoft.com

Plan for a

successful rollout

Boost user

engagement

Move to Office 365

with confidence

ENGINEERS

METHODOLOGY & RESOURCES

TOOLS & INSIGHTS

Start using Microsoft Teams today

Engage FastTrack to help onboard and drive user adoption for collaboration

Stay up to date with our public roadmap

1

2

3

driving productivity in government - dict · driving productivity in ... gain public trust with...

Documents