Driving Better

Business Outcomes

for Global Businesses

2

Customer Information

Management

Customer Engagement

Solutions

Location Intelligence

Global Referential Data

Better Business Outcomes

Success #1

Nationwide Building Society

4

Use Case: Nationwide Building Society

Large global society, serving 15 million members

Objectives:

• Improve customer experience

• Personalise service across all channels

Results:• Top European bank for customer satisfaction

• 50% increase in average products holding

• 200% overachievement in sales through service

Treat customers as individuals

View Video

Success #2

Telstra

6

Telstra transforms its

customer documents

Shortfall in customer satisfaction, identified billing as first priority

Redesign statements; add color for clarity

Improve clarity; highlight key information, draw attention to offers, amounts due and due dates

Solution

Challenge

Benefits

Improved levels of customer satisfaction with documents

Established process for ongoing improvements “The overwhelming majority are [now] satisfied

with the My Telstra experience. ”

Group Managing Director

7

Transforming documents…

8

…for readability and results

9

Better bills; happier

customers

https://www.mytelstraexperience.com.au/skin/2012-

02newsletter.htm

• New layout

• Improved clarity

• Highlighted

benefits/discounts

• Online and email options

Continual improvement

based on

customer input

Success #3

Willis RE

11

Case Study: Willis RE

Pitney Bowes has enabled Willis to:

• Fast, Accurate Global Geocoding

• Understand impact of catastrophes and

potential catastophes

• Improved analyst productivity from 8 hours to 1

hour

• Accurate results gives a more informed view of

client’s projected exposure

• Visualize a client’s exposure on a map improves

Willis worth to it’s clients

Evaluating

Exposure

More about

us…

14

In 2013, annual

revenue for Pitney Bowes

was USD $3.9 billion.

Company

$3.9BILLION

15

Pitney Bowes

products and

solutions are used

by 90 percent of

Fortune 500 firms.

Company

16

Pitney Bowes provides

global e-commerce

services to more than

100 merchants,

including 45 of the top

100 Internet retailers.

Business

45OF THE TOP

100RETAILERS

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More than 1.2 billion

people use Pitney Bowes'

location intelligence

technology when they

'check in' or use location-

sharing features on

social media.

Business

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Pitney Bowes location

intelligence geocoding

and reverse geocoding

solutions are used by

25 of the top 25 US

P&C insurers.

Business

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Pitney Bowes location

intelligence capabilities

cover 122 countries at

point and street level, and

240 countries and

territories at postal and

place levels.

Business

Come and find out how to

drive better business

outcomes

Stand

416