driving an accountable, collaborative culture
DESCRIPTION
One-hour webinar introducing four principles and their related practices to build greater accountability and collaboration; ten questions asked by accountable collaborators every day.TRANSCRIPT
© 2014 NetSpeed Learning Solutions. All rights reserved. 1
Driving an Accountable and Collaborative Culture
October 2014
© 2014 NetSpeed Learning Solutions. All rights reserved. 2
Webinar Objectives
• Implement 10 questions asked every day by accountable collaborators
• Capitalize on the four principles that support joint effort toward common goals
• Adopt eight communication practices that drive a high-performance culture
• Build peer power in your organization
© 2014 NetSpeed Learning Solutions. All rights reserved. 3
About Cynthia Clay
• 25+ years of experience• Author of Peer Power (John
Wiley)• An expert in collaborative,
engaging virtual learning• Committed to helping
organizations build accountable collaborators
© 2014 NetSpeed Learning Solutions. All rights reserved. 4
Tweet
#peerpower
© 2014 NetSpeed Learning Solutions. All rights reserved. 5
Purpose Poll
What got you here today?
6© 2014 NetSpeed Learning Solutions. All rights reserved.
Our Story
We help clients successfully transition to
virtual learning and virtual leadership
© 2014 NetSpeed Learning Solutions. All rights reserved. 7
Negative Signs
What signs tell you that there might be a lack of accountability in your organization?
© 2014 NetSpeed Learning Solutions. All rights reserved. 8
Business Impact
What business impacts do organizations experience when accountability is low?
© 2014 NetSpeed Learning Solutions. All rights reserved. 9
Business Impact Poll #1
• Missed opportunities or targets• Reduced productivity• Lost customers• Inability to retain key employees• Increased conflict• Little risk-taking or innovation• Low employee morale• Average or poor performance
© 2014 NetSpeed Learning Solutions. All rights reserved. 10
Positive Signs
What signs tell you that teams are collaborating well in your organization?
© 2014 NetSpeed Learning Solutions. All rights reserved. 11
Business Impact
What business impacts do organizations experience when collaboration is high?
© 2014 NetSpeed Learning Solutions. All rights reserved. 12
Business Impact Poll #2
• Creative solutions• Increased productivity• Retained customers• High employee engagement• Less unproductive conflict• Willingness to take risks• High employee morale• Increased revenue
© 2014 NetSpeed Learning Solutions. All rights reserved. 13
Get Set
© 2014 NetSpeed Learning Solutions. All rights reserved. 14
Mindset Poll
How confident are you that your team has the right Mindset (they know WHAT to do, the goals and targets they must meet)?
© 2014 NetSpeed Learning Solutions. All rights reserved. 15
Skill Set Poll
How confident are you that your team has the right Skill Set (they know HOW to communicate, collaborate, and resolve conflicts)?
© 2014 NetSpeed Learning Solutions. All rights reserved. 16
Will Set Poll
How confident are you that your team has the right Will Set (they know WHY their targets matter and WHY their performance makes a difference)?
© 2014 NetSpeed Learning Solutions. All rights reserved. 17
Accountable Collaboration
Think of a time when you worked on a high-performance team. The team produced great results and worked together collaboratively.
What factors created accountable collaboration on that team?
© 2014 NetSpeed Learning Solutions. All rights reserved. 18
Ten Questions
1. What shared goals does our team have?
2. What pieces of the work puzzledo I own?
3. How do I make sure that mypuzzle pieces fit seamlesslywith the pieces that others own?
© 2014 NetSpeed Learning Solutions. All rights reserved. 19
Ten Questions
4. How do I demonstrate respect for eachperson on this team?
5. What can I do each day tostrengthen my relationshipswith my co-workers?
© 2014 NetSpeed Learning Solutions. All rights reserved. 20
Ten Questions (Poll 1)
Which of these first five questions is the most important question you should be asking TODAY?
© 2014 NetSpeed Learning Solutions. All rights reserved. 21
Ten Questions
6. How do I support open, transparent communication on my team?
7. How can I improve existing processes to get better results?
8. How will I contribute positivelyand constructively, withoutblaming others, when problemsarise?
© 2014 NetSpeed Learning Solutions. All rights reserved. 22
Ten Questions
9. What else (what more) can I do tocontribute to the team’s results?
10.How can I work jointly with co-workersto address obstacles to the team’ssuccess?
© 2014 NetSpeed Learning Solutions. All rights reserved. 23
Ten Questions (Poll 2)
Which of these second five questions is the most important question you should be asking TODAY?
© 2014 NetSpeed Learning Solutions. All rights reserved. 24
Four Principles
24
© 2014 NetSpeed Learning Solutions. All rights reserved. 25
Four Principles
© 2014 NetSpeed Learning Solutions. All rights reserved. 26
Be Real
• Share your views and goals.• Acknowledge reality.
How did Carmen apply these practices?
© 2014 NetSpeed Learning Solutions. All rights reserved. 27
Four Principles
© 2014 NetSpeed Learning Solutions. All rights reserved. 28
Take Responsibility
• Be responsible for your experience.
• Communicate with others.
How did Stan apply these practices?
© 2014 NetSpeed Learning Solutions. All rights reserved. 29
Four Principles
© 2014 NetSpeed Learning Solutions. All rights reserved. 30
Extend Respect
• Listen, listen, listen.• Allow others to solve their own
problems.
How did Helen apply these practices?
© 2014 NetSpeed Learning Solutions. All rights reserved. 31
Four Principles
© 2014 NetSpeed Learning Solutions. All rights reserved. 32
Build Relationships
• Get input.• Seek solutions that benefit all.
How did Bill apply these practices?
© 2014 NetSpeed Learning Solutions. All rights reserved. 33
Five Strategies
© 2014 NetSpeed Learning Solutions. All rights reserved. 34
Nine Challenging Coworkers
Common Behavior
© 2014 NetSpeed Learning Solutions. All rights reserved. 35
Virtual and Classroom
© 2014 NetSpeed Learning Solutions. All rights reserved. 36
Peer Power
Published by Wiley
© 2014 NetSpeed Learning Solutions. All rights reserved. 37
Classroom and Virtual
• Six modules for maximum flexibility• Based on adult learning principles• Interactive and collaborative• Practical skill-building• Easily customizable
© 2014 NetSpeed Learning Solutions. All rights reserved. 38
Online Tools
• “About You” Assessment• “About Them” Assessment• Podcasts and Knols at NetSpeed Fast Tracks™• Post-class Reinforcement at the NetSpeed
Coach Learning Center™
39© 2014 NetSpeed Learning Solutions. All rights reserved.
The Learning Center
© 2014 NetSpeed Learning Solutions. All rights reserved. 40
NetSpeed Fast Tracks™
© 2014 NetSpeed Learning Solutions. All rights reserved. 41
Train-the-Trainer Model
• Certify internal trainers• Face-to-face and virtual options• License the complete program
© 2014 NetSpeed Learning Solutions. All rights reserved. 42
Delivery Model
• Bring in our certified trainers• Face-to-face and virtual options• License the complete program
43© 2014 NetSpeed Learning Solutions. All rights reserved.
• Build accountable collaborators at all levels• Reduce unproductive conflict• Meet the needs of virtual learners and leaders• Offer ready-to-launch blended programs• Report business impact• Receive flexible, responsive service
Benefits
44© 2014 NetSpeed Learning Solutions. All rights reserved.
• Take advantage of our year end promotional discount
• 15% off all programs and services• By December 19, 2014
Year End Promotion
45© 2014 NetSpeed Learning Solutions. All rights reserved.
• One person receives a copy of Peer Power• Download our new ebook: Peer Problems• Win three seats at the November Peer Power
Webinar Workshop series (two webinars)
Take Our Survey
© 2014 NetSpeed Learning Solutions. All rights reserved. 46
Q & A
47
Thank You!