dr temares - understanding true leadership

Advance 2009Business Leadership Forum3 & 4 de diciembre, Ciudad del Saber, Panama

Dr. M. Lewis TemaresVP/CIO University of Miami

© 2009 Executive Information and Technology Institute, University of Miami. All Rights Reserved.

Understanding True Leadership©

© 2009 University of Miami

Dr. M. Lewis TemaresVice President and CIO, Information Technology

Dean Emeritus, College of EngineeringUniversity of Miami

Advance Business Leadership Forum 2009December 3rd, City of Knowledge, Panama


Agenda

• What Is True Leadership• Trustworthy Leadership• Toxic Leadership: The Enemy Within• Three Things a Leader Must Know:

• What Makes the Company Great• Who Is the Changing Workforce• How to Influence the Customer

through Information Technology


What Is True Leadership


“The quality of leadership - more than any other single factor - determines the success or failure of an organization.”

- Excerpt from Improving Leadership Effectiveness, by Fred Fiedler & Martin Chemers

Importance of Leadership


Leadership

“Leadership consists not in degrees oftechnique but in traits of character… It imposes on both leaders and followers alike the burdens of selfrestraint.”

- Lewis H. Lapham


Leadership Nuances

The word “leadership” implies the that all great leaders have a

positive influence.


Leaders Can Range…

…from Remarkable to Toxic.


Trustworthy Leadership


Remarkable Leaders

• Build relationships • Develop others • Focus on customers


True Leaders

• Think and act innovatively • Take responsibility • Require accountability


Outstanding Leaders

• Learn continually • Communicate powerfully • Champion change


Positive Leaders

• Honest• Truthful• Trustworthy


Toxic Leadership: The Enemy Within


Toxic Leadership

Not enough attention is given to identifying Toxic Leaders.


Who Is a Toxic Leader

Source: Jean Lipman-Blumen

A toxic leader is an individual who, by virtue of his/her destructive [toxic] behaviors and dysfunctional [toxic] personal qualities, inflicts serious and enduring harm on individuals, groups, organizations, communities and nations that they lead.


• Arrogant and narcissistic• Intelligent and glib• Charming yet authoritarian• Self-interested • Deceitful and promote subterfuge and

confusion

Toxic Leaders

Does this sound like our recent financial debacle?


Name the Toxic Leader

CEO, Energy Firm: Convicted of fraud, conspiracy and lying to banks

CEO, Telecommunications Firm: Sentenced to 25 years for $11 billion accounting fraud

CEO, Wall Street Giant: Playing at Bridge Tournament while firm on verge of bankruptcyJames Cayne, Bear Stearns

Kenneth Lay, Enron

Bernie Ebbers, WorldCom


Name the Toxic Leader CEO, Financial Services Firm: Being sued for company bankruptcy and securities fraud

CEO, Mortgage Firm: Charged with securities fraud and insider trading

Richard Fuld, Lehman Brothers

Angelo Mozilo, Countrywide

Wall Street Genius: Led decades long $65 billion Ponzi schemeBernard L. Madoff, Bernard L. Madoff Investment Securities LLC


Crime Without a Gun: Rogue Gallery


Rogue Gallery II


Rogue Gallery III


• Weak value systems• Misconception of success• Rapid environmental change• Globalization• Mega mergers• Impersonal corporate environments• Sheer greed

Why Does Bad Leadership Flourish?


“I never blame myselfWhen I'm not hitting. Ijust blame the bat, and ifit keeps up, I changebats. After all, if I know itisn't my fault that I'mnot hitting, how can I getmad at myself?"

- Yogi Berra

Toxic Excuses


• Unreasonable work expectations

• Failure to recognize toxic leaders

• Inability to get rid of them

• Fear of unknown: better to deal with the devil you know

• Bottom line results are all that count

Why Does Bad Leadership Flourish?


“Son, we'd like to keep you around thisseason but we're going to try and win a pennant.”

- Casey Stengel

Get Rid of Toxic Personnel


The Perfect StormUnited States Real Estate, Investment Bank and Currency melt down:• 1999 Repeal of the Glass-Steagall Act Separated Commercial and Investment Banks• July 19, 2007, First Time Dow Jones Industrial is above 14,000

• Collaterized Debt Obligations (CDOS) sold to investors• Housing market and subprime mortgages problems• Investors in each country hold large stakes in other countries - crisis transmission mechanism

• Florida real estate crash played a major role in destroying Iceland’s economy

Source: Krugman, Paul, The Return of Depression Economics and the Crisis of 2008, W.W. Norton, 2009


Global Financial Crisis

• August 9, 2007 the French bank BNP Paribas hedge fund failure - suspends withdrawals • Triggering event fall of Lehman Brothers on September 15, 2008

• Sales fall, including oil• Production slows• Global business retracts• Drastic budget cuts• Massive employee layoffs • Businesses failed• Skyrocketing unemployment rates


Would any of this happened if not for Toxic Leadership?

What If


Three Things a Leader Must Know


Three Things a Leader Must Know

• What Makes the Company Great• Who Is the Changing Workforce• How to Influence the Customer through Information Technology


What Makes the Company Great

It’s All about People: Leaders, Teams and Individuals


Authentic Leaders

• Set goals and support goal setting • Value collaboration and teamwork


Winning Leaders / Winning Companies

Source: IBM


• Employee adaptability, accountability and achievement• Customer engagement, focus and satisfaction• Business metrics, measures and results

Performance Leadership Results


• Clear vision, consistency and direction• Discipline, decisiveness and tenacity• Political savvy, supportive behavior,

teamwork• Visibility; excellent, regular and open

communication

Performance Leadership Behaviors


“Finding good players is easy. Getting them to play as a team is another story.”

- Casey Stengel

Team Dynamics


Business Focused Teams

• Build the right teams to accomplish the right business goals

• The person is the right person only if she/he fits the team and is willing to play in the same sandbox


“Good to Great”

“It’s going to be a tough ride, a very demanding trip… Now’s the time to get off the bus… No questions asked, no recriminations…[We need] the right people on the bus, in the right seats.”

- Excerpt from Good to Great, by author Jim Collins


It’s All About Relationships

• When relationships are enabled, teams are cohesive and powerful• They use their skills together to reach their goals • A shortstop and second baseman must be coordinated to get a double-play


How To Survive The Crisis?

“People, People, People make the difference!”

- M. Lewis Temares


In Turbulent Times

People can be the difference between failure and success:

• Flexible and can work more• Learn-on-the-fly• Produce innovative solutions versus machines limited to set tasks


To Achieve Winning Results…

…requires additional effort from teams AND from each individual team member.


Pay Attention

“Trust. But verify.”

- Ronald Reagan


Work Ethic?

“Many people quit looking for work when they find a job.”

- Steven Wright


A team of all-stars will lose to a team of regular players more than half of the time.

It’s Not Just Who’s on the Team


Who is the Changing Workforce

Digital Immigrants to Digital Natives.


Leadership Vision


Why Are Students Important?

• Today’s students are your employees and customers of tomorrow. They will:

– Establish new habits and shape the future– Set workplace technology expectations and standards – Determine product success through purchases and

investments • First generation that’s not known life without a

mobile phone• Telephony, messaging, photography, music, and

gaming come together on mobile devices in their hip pocket

Source: Gartner Symposium 2009


Survey of US College Students

• 82 percent of college and university undergraduates use social networking sites (up from 76% in 2007)

• 97% own a computer and 94% own a cell phone • 97% have downloaded music and other media using P2P

file sharing • 76% use instant messaging• 75% of college students have a Facebook account• 60% own some type of portable music and/or video device

such as an iPod, iTouch…• 34% use websites as their primary source of news • 28% author a blog and 44% read blogs

Source: Educause; Reynold Junco and Jeanna Mastrodicasa, Connecting to the Net Generation: What Higher Education Professionals Need to Know About Today's Students, Mar 2007


Digital Natives

• “Digital Natives”- coined by Marc Prensky, • Author of Digital Game-Based Learning • Founder/CEO of Games2Train

• Think, work and act differently

• Form relationships through text messaging and social networks

• Gravitate toward online social networking systems because they are fun: e.g. Twitter, Flickr, MySpace, Facebook, Bebo, Meetup…


Digital Natives

• First totally digital generation (18-26 years old)• Think and process information fundamentally

differently from their predecessors • Tend to have different view of privacy and

more open to communicate business information via social networks

• Comfortable in digital world – love its possibilities


Digital Natives

• Communicate internationally as part of global digital eco-system• Connect quickly with people and

information• By 2010 will use more smart phones than

desktop PCs• Highly impacted by technological change both positively and negatively; unconcerned

with consequencesSource: Gartner Symposium 2009


Unintended Consequences


“Tweeners”

• The buffer Generation: Generation X• Didn’t grow up with Internet or mobile

technology but latest trends reflect their needs and preferences

• Not quite natives but not immigrants• Beginning to assume “control” positions in

business and government


Digital Natives…

“…would rather be vaguely right then precisely wrong.”

- John Maynard Keynes, Economist


Digital Immigrants

• Members of generations before now• Don’t speak the “language of technology”• Have different “perspective” on technology• Don’t understand the “digital social culture”


Digital Immigrants

• Slow to adapt to new interfaces• Overly concerned with impact of

technology rocking their boat• Ambivalent about investing time and

effort to try out new possibilities


“You tried your best and you failed miserably.The lesson is, never try.”

- Homer Simpson

Theory of Negativity

“Doh!”


Boomers Are Digital Immigrants

“We don’t stop playing because we grow old, we grow old because we stop playing.”

- Satchel Paige


Once Upon a Time

“We were all students…and still are.”

- M. Lewis Temares


So Again, Students Are Important Because…

Today’s students are tomorrow’s employees and customers:

• Will establish new habits and shape the future• Will set workplace technology expectations

and standards • Will determine product success through

purchases and investments


How to Influence the Customer through Information Technology

The Social Web is a Reality.


Benefits of Innovation

“Even if you are on the right track,you’ll get run over if you just sit there.”

- Will Rogers, Humorist


The New Deal

The Current World is dying. User view:

– “Tidy site.– It's got a blog…

… and a community

… and endless content.

– It's searchable, and I hate it.”

The New World is a Cooperative Process. User view:– “No one but me in control:

Google to Amazon to Howcast.com. Read reviews, accept Amazon's 30% off, free shipping and returns.

– It's intent-driven, contextual search.– I feel in control, and I love it.”

Networks will matter more to your success than any other initiative.



Web, Social Media & Consumerization



• Two primary benefits: • Enhanced relationships• Leveraging the collective – Don Tapscott’s, “Wikinomics”

• Four specific ways to achieve business value: • Customer/market intimacy• Product/service excellence• Operational effectiveness• Culture of innovation

Community Empowerment Key Benefits



Social Media Influences Perceptions and Decisions

• Perception becomes reality – Tiger Woods• Authentic micro-opinion aggregates into

macro world view• Funnel becomes megaphone• Influence the public• Influence the influencers• Influence YOU via your friends


Three Realms of Social Software

Social Software in the Workplace

Externally Facing Social Software

Public Social Media

Your people, your place. Your people, other people, your place.

Your people, other people, their place.

Blogtronix, Google, IBM, Novell

Liveworld, ONEsite, Pluck, ThePort Network

Facebook, Linkedin, MySpace, Twitter, YouTube



Loyalty Hierarchy of Needs

Relevancy Building:

• Data Collecting• Understanding• Alignment• Communicating• Optimizing

Achieve Loyalty by Becoming Increasingly Relevant.



Every Site Is a Social Site

From a to z:• Amazon – product reviews• Best Buy – open RESTful* APIs (REST is a style of software

architecture for World Wide Web)• Club Penguin – Disney’s social network for ages 18-14• GDGT – Social network around consumer electronics• Stylehive – Social fashion• TripIt – Social network around travel itinerary• Zembly – Social programming

And, personal portals will dominate User Access!


Twitter

• Not a social network, but an information network• Created in 2006 – described as SMS of the Internet• Agnostic message routing system for texting, IM and

the Web• Popularity derived from its simplicity (140 character

limit)• Ability to share content back and forth without

impact or regulation • Misuse because don’t have controls in place


It’s Not Just about Adding Twitter Support

Social communities can be an outlet for advocates, leading to business growth.

• Risks of not participating:• Company viewed as antiquated and not evolving• Gives competition chance to flourish• Has decreased awareness among digital natives

• Risks of not participating correctly:• Company risks brand degradation through inconsistency• Potential for release of confidential information



Percentage of Marketing Focus• Current students and twenty-somethings don’t have the PERSPECTIVE that Generation X and Baby Boomers have

regarding use of technology• Generation Y was born “connected” to the world, thus more fickle, more

jaded in making technology decisions• How do marketers successfully communicate with pre-baby boomers,

boomers, generation X and now Generation Y?

Baby Boomers Generation X Generation Y Generation Z

More Digital Immigrants than Digital Natives

In-Between Digital Natives and Digital

Immigrants

Digital Natives (a.k.a. Boomer’s kids)

Digital Natives

Years Born: 1946 - 1964

Years Born: 1961 - 1981

Years Born: Mid 1970’s - Late 1980’s

Years Born:Early 1990s - Late 2000s

Source: U.S. Census Bureau and Wikipedia


Access to Social Media Market Data

• If students embrace a technology, then rest of the world is using that application

• At year end 2012, more than 75% of new search installations will include a social element for relevancy calculation

• New start-up businesses doing data mining searching of social media website for companies

• Organizations like 360i offering market research for untapped Social Media space



Social Computing to Business Applications

Sales and marketing applications.• Promoting cultural happenings - e.g. restaurant and art

show openings on Facebook• Personalized marketing & identity sensing billboards

• Minority Report by Phillip K. Dick - Tom Cruise in shopping mall ”You can run, but you can’t hide”

• Mini Cooper RFID (Radio-Frequency ID) talking billboards in San Francisco, New York, Chicago

• and Miami – 2007• Facebook fan pages and Twitter activity – building

loyalty and audience – the perception of transparency• Facebook, which grabbed its 300 millionth user in

September, captured 58.59% of all U.S. social network visits last month, compared to 19.94% the year before.

Source: Gartner Research 2007


More Social Computing Applications

Education:• Student recruitment at universities• Credit classes on a Second Life virtual campus• iTunes University

Political Campaigning:• Candidates use Facebook and Twitter to reach

communities of interest • 2008 Presidential Election

Universities:• Using iTunes U, blogs, wikis, Flickr and YouTube to

enhance and facilitate learning and collaborative learning


Measuring Social Media Market Data

Usability Studies• Lab usability• Shoe-leather usability• Understanding results

Analytics• Understanding what the audience is doing• Hot and cold spots• Eyes on site time

Analytics Applied • Use the data• Make corrections• Re-educate the audience


“Be nice to nerds, chances are you’ll end up working for one.”

- Bill Gates, Microsoft

Technological Leaders


• Twitter session use grew more than 250% within the last six months

• Facebook use increased 192% while Facebook Chat (April 2008, release) was fourth most commonly detected IM application, ahead of Yahoo! IM and AOL IM

• Bandwidth consumed by SharePoint collaboration, specifically documents component, increased 17-fold from previous year report

• Blogging and Wiki editing increased by factor of 39, while total bandwidth consumed increased by factor of 48

Law of Unintended Consequences

Source: Application Usage and Risk Report (Fall Edition 2009), Palo Alto Networks


Law of Unintended Consequences II

Risks and Impact of Social Media on Productivity and Security.

• Visits to Twitter increased by 1,170% in September compared to the year-earlier period• Workers use social networks as promotional vehicles with and without management knowledge: Old-school security practices won’t handle the deluge • Organizations banning in black-and-white fashion bad for business: New approach needed for shades of gray by enforcing appropriate application usage policies tailored for workforce

Source: Experian Hitwise, October 2009; Application Usage and Risk Report (Fall Edition 2009), Palo Alto Networks


Law of Unintended Consequences III

• 54% of U.S. companies ban workers from using social networking sites while on the job

• 19% of companies allow social networking use only for business purposes, while 16% allow limited personal use

• Companies that allow users to access Facebook in the workplace lose an average of 1.5% in total employee productivity



Law of Unintended Consequences IV

“Users are finding ways to work around corporaterestrictions to make applications from Skype to Facebook a part of their work life.” – J.P. Rangaswami, CIO BT (Feb 2009)

– Use of social networks to share business transactional data rather than for information content– Sharing information that is then misused– Sharing information that violates privacy laws– Need for evolving privacy laws : globally– Internet transcends regional law– One more avenue for security breaches


• Enhance global Business Leadership Position• Recognize and overcome Toxic Leadership• Understand the Power of People• Fast-forward leadership: Social Media Is a Reality

Summary

Address Business Leadership’s Greatest Challenges:


Questions & Answers

Dr. M. Lewis TemaresVice President and CIO, Information Technology

Dean Emeritus, College of EngineeringUniversity of Miami

[email protected]

Executive Information & Technology Institute www.UMeiti.com

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