dr. s. loizidou - acsc3451 the digital firm: electronic commerce & electronic commerce &...

Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 11

THE DIGITAL FIRM:THE DIGITAL FIRM:

ELECTRONIC COMMERCE ELECTRONIC COMMERCE & &

ELECTRONIC BUSINESSELECTRONIC BUSINESSDr. Stephania Loizidou HimonaDr. Stephania Loizidou Himona

ACSC 345ACSC 345


CHALLENGESCHALLENGES

1. ELECTRONIC COMMERCE & 1. ELECTRONIC COMMERCE & ELECTRONIC BUSINESS ELECTRONIC BUSINESS REQUIRE NEW MIND SETREQUIRE NEW MIND SET

2. FINDING SUCCESSFUL 2. FINDING SUCCESSFUL INTERNET BUSINESS MODELINTERNET BUSINESS MODEL


INTERNET TECHNOLOGY & THE INTERNET TECHNOLOGY & THE DIGITAL FIRMDIGITAL FIRM

INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY INFRASTRUCTURE:INFRASTRUCTURE: Information flows Information flows seamlessly throughoutseamlessly throughout

DIRECT COMMUNICATION BETWEEN DIRECT COMMUNICATION BETWEEN TRADING PARTNERS:TRADING PARTNERS: DISINTERMEDIATIONDISINTERMEDIATION removes removes intermediate layers streamlines processintermediate layers streamlines process



VENDORS CAN PROVIDE VENDORS CAN PROVIDE INFORMATION 24 HOURS A DAYINFORMATION 24 HOURS A DAY

CAN EXTEND DISTRIBUTION CAN EXTEND DISTRIBUTION CHANNELSCHANNELS

CAN REDUCE TRANSACTION CAN REDUCE TRANSACTION COSTSCOSTS



REDUCES REDUCES INFORMATION ASYMMETRYINFORMATION ASYMMETRY:: Asymmetry exists when one party has more Asymmetry exists when one party has more information than otherinformation than other

INCREASES INCREASES RICHNESSRICHNESS:: Depth & detail of Depth & detail of informationinformation

INCREASES INCREASES REACHREACH:: Number of people Number of people contactedcontacted


INTERNET BUSINESS MODELSINTERNET BUSINESS MODELS

VIRTUAL STOREFRONT:VIRTUAL STOREFRONT: Sells goods, Sells goods, services on-lineservices on-line

MARKETPLACE CONCENTRATOR:MARKETPLACE CONCENTRATOR: Concentrates information from several Concentrates information from several providersproviders

ON-LINE EXCHANGE:ON-LINE EXCHANGE: Bid-ask system, Bid-ask system, multiple buyers, sellersmultiple buyers, sellers


INFORMATION BROKER:INFORMATION BROKER: Provide info Provide info on products, pricing, etc.on products, pricing, etc.

TRANSACTION BROKER:TRANSACTION BROKER: Buyers view Buyers view rates, terms from various sourcesrates, terms from various sources

AUCTION:AUCTION: Electronic clearinghouse Electronic clearinghouse products, prices, change in response to products, prices, change in response to demand demand



REVERSE AUCTION:REVERSE AUCTION: Buyer sets price, Buyer sets price, submits to multiple sellerssubmits to multiple sellers

AGGREGATOR:AGGREGATOR: Group pools orders for Group pools orders for volume discountvolume discount

DIGITAL PRODUCT DELIVERY:DIGITAL PRODUCT DELIVERY: Sell, download software, other Sell, download software, other digital productsdigital products



CONTENT PROVIDER:CONTENT PROVIDER: Creates Creates revenue through providing client for a revenue through providing client for a fee, and advertisingfee, and advertising

ON-LINE SERVICE PROVIDER:ON-LINE SERVICE PROVIDER: Provides service, support for hardware, Provides service, support for hardware, software productssoftware products

VIRTUAL COMMUNITY:VIRTUAL COMMUNITY: Chat room, Chat room, online meeting placeonline meeting place



PORTAL:PORTAL: Initial point of entry to Web, Initial point of entry to Web, specialized content, servicesspecialized content, services

SYNDICATOR:SYNDICATOR: Aggregate information Aggregate information from several sources sold to other from several sources sold to other companiescompanies



ELECTRONIC COMMERCEELECTRONIC COMMERCE

BUSINESS-TO-CONSUMER BUSINESS-TO-CONSUMER (B2C)(B2C) BUSINESS-TO-BUSINESS BUSINESS-TO-BUSINESS (B2B)(B2B) CONSUMER-TO-CONSUMER CONSUMER-TO-CONSUMER

(C2C):(C2C): Individuals use Web for Individuals use Web for private sales or exchangeprivate sales or exchange


BUSINESS-TO-CONSUMERBUSINESS-TO-CONSUMER

WEB SITES:WEB SITES: Provide information on Provide information on products, services, prices, ordersproducts, services, prices, orders

CUSTOMER-CENTERED RETAILING:CUSTOMER-CENTERED RETAILING: Closer, yet more cost-effective relationship Closer, yet more cost-effective relationship with customerswith customers

INFORMATION BROKERS:INFORMATION BROKERS: Comparison Comparison shops to customer’s requirements, shops to customer’s requirements, reintermediationreintermediation


BUSINESS-TO-BUSINESS BUSINESS-TO-BUSINESS ELECTRONIC COMMERCEELECTRONIC COMMERCE

AUTOMATION OF PURCHASE, SALE AUTOMATION OF PURCHASE, SALE TRANSACTIONS FROM BUSINESS TRANSACTIONS FROM BUSINESS TO BUSINESSTO BUSINESS

PROVIDES ALTERNATIVE SOURCESPROVIDES ALTERNATIVE SOURCES ELECTRONIC HUBS:ELECTRONIC HUBS: Online Online

marketplaces, point-to-point marketplaces, point-to-point connections, integrated informationconnections, integrated information


BUSINESS-TO-BUSINESS BUSINESS-TO-BUSINESS ELECTRONIC COMMERCEELECTRONIC COMMERCE

EXCHANGES:EXCHANGES: Commercial on-line Commercial on-line market, many buyers, sellersmarket, many buyers, sellers

POTENTIAL FOR INTEGRATING POTENTIAL FOR INTEGRATING PRODUCT INFORMATIONPRODUCT INFORMATION

PROVIDES SERVICE, VALUEPROVIDES SERVICE, VALUE


ELECTRONIC COMMERCE PAYMENT SYSTEMSELECTRONIC COMMERCE PAYMENT SYSTEMS

SYSTEM DESCRIPTION

CREDIT CARDS SECURE SITE PRESERVES INFORMATION

ELECTRONIC CASH DIGITAL CURRENCY USED FOR MICROPAYMENTS

PERSON-TO-PERSON SEND MONEY TO SITES UNABLE TO USE CREDIT CARDS

DIGITAL WALLET SOFTWARE STORES CREDIT CARD INFORMATION

ELECTRONIC CHECK CHECK WITH ENCRIPTED DIGITAL SIGNATURE

SMART CARD MICROCHIP STORES ELECTRONIC CASH

ELECTRONIC BILL PAYMENT ELECTRONIC FUNDS TRANSFER


INTRANETS AND ELECTRONIC INTRANETS AND ELECTRONIC BUSINESSBUSINESS

BENEFITSBENEFITS FUNCTIONAL APPLICATIONSFUNCTIONAL APPLICATIONS SUPPLY CHAIN MANAGEMENTSUPPLY CHAIN MANAGEMENT


FUNCTIONAL APPLICATIONS:FUNCTIONAL APPLICATIONS:

FINANCE & ACCOUNTINGFINANCE & ACCOUNTING HUMAN RESOURCESHUMAN RESOURCES SALES & MARKETINGSALES & MARKETING MANUFACTURING & PRODUCTIONMANUFACTURING & PRODUCTION


FINANCE & ACCOUNTING:FINANCE & ACCOUNTING:

GENERAL LEDGER GENERAL LEDGER REPORTINGREPORTING

PROJECT COSTINGPROJECT COSTING ANNUAL REPORTSANNUAL REPORTS BUDGETINGBUDGETING


HUMAN RESOURCES:HUMAN RESOURCES:

CORPORATE POLICIESCORPORATE POLICIES EMPLOYEE SAVINGS PLANSEMPLOYEE SAVINGS PLANS BENEFITS ENROLLMENTBENEFITS ENROLLMENT ON-LINE TRAININGON-LINE TRAINING JOB POSTINGJOB POSTING


SALES & MARKETING:SALES & MARKETING:

COMPETITOR ANALYSISCOMPETITOR ANALYSIS PRICE UPDATESPRICE UPDATES PROMOTIONAL CAMPAIGNSPROMOTIONAL CAMPAIGNS SALES PRESENTATIONSSALES PRESENTATIONS SALES CONTRACTSSALES CONTRACTS


MANUFACTURING & PRODUCTIONMANUFACTURING & PRODUCTION::

QUALITY MEASUREMENTSQUALITY MEASUREMENTS MAINTENANCE SCHEDULESMAINTENANCE SCHEDULES DESIGN SPECIFICATIONSDESIGN SPECIFICATIONS MACHINE OUTPUTMACHINE OUTPUT ORDER TRACKINGORDER TRACKING


SHIPPINGSHIPPING INVENTORYINVENTORY

PLANNING & PLANNING & FORECASTINGFORECASTING

ORDER ORDER PROCESSINGPROCESSING

PRODUCTIONPRODUCTION

PROCUREMENTPROCUREMENT

ACCOUNTINGACCOUNTING

SUPPLIERSSUPPLIERSCUSTOMERSCUSTOMERS

LOGISTICS LOGISTICS SERVICESSERVICES

DISTRIBUTORSDISTRIBUTORS

INTRANETINTRANETINTRANET

SUPPLY-CHAIN MANAGEMENTSUPPLY-CHAIN MANAGEMENT


CHALLENGES & OPPORTUNITIESCHALLENGES & OPPORTUNITIES

UNPROVEN BUSINESS MODELSUNPROVEN BUSINESS MODELS BUSINESS PROCESS CHANGE BUSINESS PROCESS CHANGE

REQUIREMENTSREQUIREMENTS CHANNEL CONFLICTSCHANNEL CONFLICTS LEGAL ISSUESLEGAL ISSUES SECURITY & PRIVACYSECURITY & PRIVACY

dr. s. loizidou - acsc3451 the digital firm: electronic commerce & electronic commerce &...

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