dr bernhard rueger - tu wien · pubtrans4all public transportation - accessibility for all...
TRANSCRIPT
![Page 1: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/1.jpg)
Platform-based devices for accessible railway boarding
Dr Bernhard Rueger University Assistant, Vienna University of Technology, Austria
![Page 2: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/2.jpg)
PubTrans4All Public Transportation - Accessibility for All
2
Platform-based devices and services
for accessible railway boarding
Dr. Bernhard RÜGER
Vienna University of Technology, Research Center for Railway Engineering
![Page 3: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/3.jpg)
PubTrans4All Public Transportation - Accessibility for All
accessibility
• Is a today„s must for train and infrastructure operators
– Ethical question; to allow everyone self-determination
– Regulations (European and national regulations)
– Advantage for all passengers and the train opearator
• easy boarding
• shorter boarding time punctuality
• sattisfied passengers
3
![Page 4: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/4.jpg)
PubTrans4All Public Transportation - Accessibility for All
link vehicle - plattform
• The link between the platform and the vehicle is an essential part
regarding accessibility within the mobility chain.
• Various different and individual solutions do exist today in order
to provide accessibility.
– problem: different platform heigths
– variety of solutions expensive
4
![Page 5: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/5.jpg)
PubTrans4All Public Transportation - Accessibility for All
EU-project: Public Transportation – accessibility for all
• Project founded by EU with FP7
• Goal: Find a solution for improving the boarding situation
– System integration into existing coaches as a feasible must
– System shall be standardized for most existing coaches
– System shall be used by ALL mobility reduced passengers
• Consortium:
– Coordinator: Rodlauer Accessibility Consulting
– Universities (Vienna University of Technology, University of Belgrade)
– Manufactureres (MBB-Palfinger, Siemens Austria, Bombardier Transportation)
– Operators (SBB, ÖBB, MAV, SZ, BDZ, NRIC, VBK)
5
![Page 6: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/6.jpg)
PubTrans4All Public Transportation - Accessibility for All
EU-project: Public Transportation – accessibility for all
• EU-project focuses on vehicle based solutions, because the bigger
part of train operator preferre having vehicle based than platform
based systems.
but:
• Basic research within the project serves both, vehicle and plattform
based systems
• The basic needs and expectations from operator and user are the
same independent froem which system is used.
6
![Page 7: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/7.jpg)
PubTrans4All Public Transportation - Accessibility for All
People with Reduced Mobility (PRMs)
Physical (sensory) Impaired
People with learning disabilities
Travel impairments
Wheelchair occupants
Blind and visually impaired people
Deaf and hearing impaired users
Luggage, pram, non locals
“Life Cylce”impairments
Children, Pregnant women,
elderly people
Source: “Inclusive Mobility“ Report, Deptartment for Transport. U.K.
![Page 8: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/8.jpg)
PubTrans4All Public Transportation - Accessibility for All
Wheelchair Occupants – „typically impaired“
8
Picture: EU – Project „MODTRAIN“
![Page 9: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/9.jpg)
PubTrans4All Public Transportation - Accessibility for All
Blind Users
• Gap between Platform and Rail Vehicle
• Entrance area with steps
• Handrails
9
Visually Impaired users
• Sufficient Contrast to identify entrance
• Contrast / Steps
• Flooring of the entrance area
![Page 10: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/10.jpg)
PubTrans4All Public Transportation - Accessibility for All
Hearing Impaired / Deaf People
• Entrance situation bearing no Problem
• Information in real time
• Assistance of the staff
10
![Page 11: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/11.jpg)
PubTrans4All Public Transportation - Accessibility for All
Elderly People
• Not only defined by age
• Combination of impairments
• Steps with handrails
• Need personal assistance
11
![Page 12: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/12.jpg)
PubTrans4All Public Transportation - Accessibility for All
Prams
• Ramp preferred, no lift
• Easy of use, not too steep
• Only if there is no other
help available
12
![Page 13: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/13.jpg)
PubTrans4All Public Transportation - Accessibility for All
Passengers with luggage
• Long distance: ca. every second has got oversize luggage
13
lug
ga
ge
pe
r p
ers
on
age
Handluggage
others
Rucksack
carped bag
Trolley, suitcase
![Page 14: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/14.jpg)
PubTrans4All Public Transportation - Accessibility for All
Boarding with luggage
• Difficulties: for 30-50% of all travellers with luggage
14
hand luggage/ rucksack others
large luggage more
large difficulties
Difficulties
little difficulties
no difficulties
![Page 15: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/15.jpg)
PubTrans4All Public Transportation - Accessibility for All
With luggage: help required
• Boarding with luggage: ca. 15%
of female and ca. 4% of male
passengers need assistance
15
female male
help required
no help
![Page 16: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/16.jpg)
PubTrans4All Public Transportation - Accessibility for All
Number of impaired passengers
• Over the age of 60 the number of passengers with mobility reduction increases
16
![Page 17: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/17.jpg)
PubTrans4All Public Transportation - Accessibility for All
Number of impaired passengers
• Over the age of 60 number of passengers with mobility reduction increases
17
![Page 18: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/18.jpg)
PubTrans4All Public Transportation - Accessibility for All
Medical devices – walking-aid
18
82,9%
4,7%
4,7% 7,8%
![Page 19: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/19.jpg)
PubTrans4All Public Transportation - Accessibility for All
Difficulties when boarding
• Cat 1: level boarding or one step
• Cat 2: ICE, TGV etc.
• Cat 3: typical passenger coach, 55cm platfom
• Cat 4: Old passenger coach with steep entrance, low platform
19
![Page 20: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/20.jpg)
PubTrans4All Public Transportation - Accessibility for All
Wish for assistance
20
![Page 21: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/21.jpg)
PubTrans4All Public Transportation - Accessibility for All
Wish for assistance
21
![Page 22: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/22.jpg)
PubTrans4All Public Transportation - Accessibility for All
group of mobility reduced is very large
• Most long distance travellers are mobility reduced
• Many of them wish or actually need assistance
• Only a small number of them needs technical assistance
• For the main part of traveller easy handling equipement or
service is enough to be satisfied
• In order to offer accessibility to all technical devices are
necessary (e.g. for wheel chair user)
22
![Page 23: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/23.jpg)
PubTrans4All Public Transportation - Accessibility for All
link vehicle - plattform
• level boarding
• steps (high floor)
• In both cases a
horizontal and usually
a vertical gap remain
that has to be bridged.
23
![Page 24: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/24.jpg)
PubTrans4All Public Transportation - Accessibility for All
system overview
gap-bridging
ramp
lift
24
manual
electro-mechanical
vehicle based
platform based
theoretically 12 combinations
![Page 25: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/25.jpg)
PubTrans4All Public Transportation - Accessibility for All
gap bridging
• gap bridging
– moveable step
– hinged step
– bumper strip
– manuel ramp
25
![Page 26: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/26.jpg)
PubTrans4All Public Transportation - Accessibility for All
Ramps
• ramps
– platform based
– vehicle based
26
![Page 27: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/27.jpg)
PubTrans4All Public Transportation - Accessibility for All
Lifts
27
– platform based
– vehicle based
![Page 28: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/28.jpg)
PubTrans4All Public Transportation - Accessibility for All
Ramps
• ramps
– platform based
– vehicle based
28
![Page 29: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/29.jpg)
PubTrans4All Public Transportation - Accessibility for All
Lifts
29
– platform based
– vehicle based
![Page 30: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/30.jpg)
PubTrans4All Public Transportation - Accessibility for All
Needs of the operator
30
• Easy and quick handling
• Reliability
• System must work when it is needed
• Under all weather conditions (ice, snow, heat, dust etc.)
• No extension of stopp time punctuality
• Good service for as many passengers as possible
![Page 31: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/31.jpg)
PubTrans4All Public Transportation - Accessibility for All
platform based ramps
31
+ relatively easy to handle
+ can be used by everyone (some operator in U.K. do that)
+ very good reliability (especial under extreme weather conditions)
- Height difference is limited
- Large height difference leads to a long ramp (max. angle 17
)
- Steep ramps can be dangerous
![Page 32: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/32.jpg)
PubTrans4All Public Transportation - Accessibility for All
platform based ramps - examples
32
Germany/ DB, MediVent
![Page 33: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/33.jpg)
PubTrans4All Public Transportation - Accessibility for All
platform based ramps - examples
33
Norway, NSB
bend!
![Page 34: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/34.jpg)
PubTrans4All Public Transportation - Accessibility for All
platform based ramps - examples
34
Ireland, U.K.
– Easy to handle
– Useable by everyone
– Non slippery surface
– Only for small height
difference
– Storage at platform and in
vehicle
![Page 35: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/35.jpg)
PubTrans4All Public Transportation - Accessibility for All
platform based ramps - examples
35
Norway, NSB
– Two rail ramp
– Very problematic solution, only a
compromise
– Dangerous for wheel chair user
and staff
– But it works under all weather
conditions (snow, ice – northern
Scandinavia!)
![Page 36: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/36.jpg)
PubTrans4All Public Transportation - Accessibility for All
platform based ramps - examples
36
Belgium
– Parallel ramp around the corner
– Less problems with height and length
– Swivel base plate for wheel chair
– Quite difficult handling (folding,
weight)
![Page 37: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/37.jpg)
PubTrans4All Public Transportation - Accessibility for All
Manual gap closing systems- examples
37
– Only for little height difference
– Very easy to handle
![Page 38: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/38.jpg)
PubTrans4All Public Transportation - Accessibility for All
platform based permanent installed ramps - examples
38
– Examples USA and underground station Hamburg
– System not flexble
– Exact stop of the train/waggon necessary
– Always same tain configuration
– All passengers can use the ramp
![Page 39: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/39.jpg)
PubTrans4All Public Transportation - Accessibility for All
platform based lifts
39
+ relatively easy to handle (problems in winter compared to ramps)
+ Height difference is not limited (but not downwards)
+ quick operation (if staff is used to operating lifts)
+- good reliability (but more problems than ramps especial
under extreme weather conditions)
- can not be used by everyone usually only for wheel chair user
![Page 40: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/40.jpg)
PubTrans4All Public Transportation - Accessibility for All
platform based lifts- examples
40 Lithuania Germany/ manufacturer: Herkules
![Page 41: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/41.jpg)
PubTrans4All Public Transportation - Accessibility for All
platform based lifts- examples
41
Denmark/DSB, France/SNCF; manufacturer: Guldmann
![Page 42: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/42.jpg)
PubTrans4All Public Transportation - Accessibility for All
platform based lifts- examples
42
many countries; manufacturer: Mirolit
![Page 43: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/43.jpg)
PubTrans4All Public Transportation - Accessibility for All
platform based permanent installed lifts - examples
43
– System not flexible
– Exact stop of the train/waggon necessary
– Always same train configuration
![Page 44: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/44.jpg)
PubTrans4All Public Transportation - Accessibility for All
experience – needs: operator
44
• Many different needs and experiences of operator
• Technical system: regular problems in winter period
• Majortity of operator prefers vehicle based systems
• „the simpler the better“
• Especially for UIC-cars (entrance door with 80cm) a
technical solution has to be developed
![Page 45: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/45.jpg)
PubTrans4All Public Transportation - Accessibility for All
Service for everyone
45
• Many passengers need or wish to get help
Handicapped, baby prams, luggage, elderly etc.
• Technical assistance is required only for a very small group
Wheel chair user, some heavily walking disabled
Ramps can provide accessibility for everyone (in some cases)
Lifts can only provide accessibility to a very small group
![Page 46: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/46.jpg)
PubTrans4All Public Transportation - Accessibility for All
Service for everyone
46
• Personnel assistance at the station or at the vehicle entrance
Quick and easy assistance for everyone who wants help
E.g. for passengers with luggage or baby prams
No technical equippement required, no problems with punctual train
operation
• Examples:
Service Accès Plus of SNCF (France)
Service Atendo (“I am awaiting you”) – Service of RENFE (Spain)
![Page 47: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/47.jpg)
PubTrans4All Public Transportation - Accessibility for All
Accès Plus of SNCF (simplified)
47
• Door to door service
• Assistance also in pre trip phase (ticketing, travel information etc.)
• For everyone who needs help
• Focus on „typical“ handicapped persons
• Must be ordered two days before trip
![Page 48: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/48.jpg)
PubTrans4All Public Transportation - Accessibility for All
Service Atendo (“I am awaiting you”) – Service of RENFE
48
• Special service at the station for everyone
• Service desks at the stations (2010: stations with 83% of all travelers in Spain)
• For everyone who needs help
• Service can be ordered bevor the trip (12h) but it can also be ordered
direct at the station if staff is available
• Assistance in the station, while boarding and for finding a seat
• Staff operates boarding assistance devices (like lifts) but offers also
personnel assistance
![Page 49: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/49.jpg)
PubTrans4All Public Transportation - Accessibility for All
Service Atendo
49
• Significant colour: orange easy to find
• Help desk at the station close to the entrance
![Page 50: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/50.jpg)
PubTrans4All Public Transportation - Accessibility for All
Service Atendo
50
• Staff serves devices like lifts
• Staff gives assistance to everyone who wants
![Page 51: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/51.jpg)
PubTrans4All Public Transportation - Accessibility for All
Service Atendo
51
• Service started in 2008
• 2008: 100.000 passengers made use of the services
• 2009: 235.000
• 2010: ~300.000
Service is very liked and well accepted
![Page 52: Dr Bernhard Rueger - TU Wien · PubTrans4All Public Transportation - Accessibility for All accessibility •Is a today„s must for train and infrastructure operators –Ethical question;](https://reader034.vdocuments.mx/reader034/viewer/2022042713/5fad4f2436eff414dd2303c4/html5/thumbnails/52.jpg)
PubTrans4All Public Transportation - Accessibility for All
Summary
52
• A small group of passengers needs technical devices
• Platform based lifts and ramps are liked by passengers and operator
• Lifts can only be used for wheel chair user
• Ramps can also be used for all other traveler
• Ramps are easy to handle and always work under extreme weather
conditions
• Platform based systems can be operated much quicker than vehicle based
• Additionally personnel service must be offered at the vehicle entrance
• Quick help and assistance for everyone
• Service to satisfy customers