dpg shared services people service support team - canberra (pssteam canberra)
TRANSCRIPT
DPG Shared Services
People Service Support Team - Canberra
(PSSTeam Canberra)
What does DPG do?
What does DPG do?
People Strategy and Policy
Workforce Capability, Skills and Development
Workforce Planning and Reporting
Workforce Health Safety and Wellbeing
Recruit, Select, Transition and Separations
Pay and Reward
Performance
DPG VISIONTo enable Defence capability through people
Operating principleWe partner with the Services and Groups to put people first
and deliver on our commitments
A shared People service across Defence is a single professional Defence People solution built around a standard way of operating that is developed once and deployed many times.DPG provides all HR support for all APS matters.
OUR SERVICES INCLUDE:• Information
• Advisory
• Assistance
• Delivery
DELIVERED THROUGH:• PeopleConnect
• 1800 DEFENCE
• PSSTeams
• Centres of Expertise
• Business Partners
OUR BEHAVIOURS
Customer
Courteous to all customers at all times
Timely in addressing queries and concerns
Committed to supporting customers with providing real value
Performance
Problem Solving mindset applied to customer and team needs
Expertise through coaching, training, and on the job learning
Continuous Improvement of self, team, policy, and customer service
Connect
Strengthen Relationships within DPG and across Defence
Support Others and proactively help all team members
PeopleConnect
Key delivery mechanisms
5
HR Business Partners People Services Support Teams (PSSTeams)
Centre of Expertise (CoEs)
HR Business Partners lead people outcomes by:
• Assisting with the delivery of Strategic HR service and working directly with Senior Executives
• Championing the development of HR strategies to maximise productivity within the Groups / Services
• Acting as the principal conduit for senior level communication between DPG and Defence Groups / Services
• Advocating for the effective provision of required HR services from DPG for our clients
PSSTeams provide consistent People services support, advice, assistance and coordination to enable the effective management of Defence APS employees.
The PSSTeams complement CoEs, HR Business Partners, transaction centres such as payroll services, and existing delivery channels such as 1800Defence.
CoEs provide expert guidance and specialist advice, support and delivery on complex people issues or cases where they cannot be resolved otherwise.
CoEs support the development of national policy and process in line with the Defence strategic direction.
PeopleConnect and DEFENCE 1800
The PeopleConnect intranet site presents a clear and simple customer access channel via the Defence Restricted Network (DRN). It provides the first port of call for DPG Customers and the ability to access People service information. Access via: http://intranet.defence.gov.au/PeopleConnect
1800 Defence - an initial point of contact for military and civilian personnel with questions about pay and conditions of service
Which Services can I access?
Service For Point of Contact
Information
all ADF/APS people services Go to PeopleConnect on the DRN
ADF/APS pay and conditions, personnel administration, travel, entering mandatory training, and Level 1 PMKeyS Help Desk Call 1800 Defence
APS people matters Contact your closest PSSTeam
strategic people services Contact your HR Business Partner
APS employee assistance program Call the EAP hotline 1300 366 789
Advice
all ADF/APS people services Go to PeopleConnect on the DRN
APS people matters Contact your closest PSSTeamspecific people services Contact the relevant CoE
strategic people issues Contact your HR Business Partner
all complex APS RehabilitationCall the Front of House Rehab Team on 1800 111 812 or via email to [email protected]
Assistance
all self-service payroll issues Access PMKeyS via PeopleConnectAPS people matters Contact your closest PSSTeama specific complex issue Contact the relevant CoE
APS employee assistance program Call the EAP hotline 1300 366 789
all complex APS RehabilitationCall the Front of House Rehab team on 1800 111 812 or via email to [email protected]
Delivery
APS people services Contact your closest PSSTeam
specific people services (e.g. Workforce Health & Safety, People Policy & Employment Conditions) Contact the relevant CoE
behaviour/misconduct services Call the VBR hotline 1800 111 812
Where are the PSSTeams located?
Contact
Each PSSTeam can be contacted via the phone, group email box or face to face.
How to contact PSSTeam Canberra:• [email protected]• (02) 612 72800• Brindabella Park (BP) 33-1-004-033
Who Are Our Customers?
• We provide HR services support, advice and assistance to:– All Defence APS staff located in the ACT– All ADF members supervising APS staff in the
ACT
PSSTeam – Our Services
• We work closely with CoEs/ Business Partners • We may either seek their advice or refer customers
to them depending on the complexity of a case.
PSSTeam – Our Services.
We provide advice, information, assistance and delivery of HR services.
Unfortunately we do not provide:• Administrative support• Processing of forms• Coordination tasks• Embedded personnel
PSSTeams – Our Services
We provide advice and support in the following: • HR policy advice• Workforce planning• Workplace relations• Complaint resolution• APS recruitment• Diversity and inclusion• Absence management• Performance• Performance case management • Dispute resolution• Change management• Reward and recognition• Employee separation
Supervisor and Manager Responsibilities
• A greater emphasis on supervisors and managers to manage their staff
• There are a few areas where the nature of HR support has changed as a result of shared services
Military Administration
Contacts for ADF HR Support
• Army Personnel Support Centre (APAC-ACT)– OC 6265 0751– Chief Clerk 6265 7740– APAC Staff 6265 1390– Website: APAC-ACT– [email protected]
• 28SQN Administration– XO 6127 4713– Admin Officer 6127 4673– MPA Officer 6127 4678– Website: No 28 (City of Canberra) Squadron– [email protected]
Military Administration
• HMAS Harman– Pers Officer 6266 6832– Assist Pers Officer 6266 6639– Customer Service Centre Officer 6266 6604– Website: HMAS Harman– [email protected]
Questions?
?