Zenoss vs. ZenossThe Core vs. Commercial

Throw-Down

Today’s Session SpeakersShane Scott, Zenoss Architect @Rackspace, & Owner @SWS Technical Consulting

Jennifer Darrouzet, Product Marketing @Zenoss

Matt Maloney, Product Management @Zenoss

This session is all about Bob

• He’s looking for monitoring

• He needs to make a recommendation & is considering paid and free versions of Zenoss

• He doesn’t have all day

Please channel your “inner Bob” & ask any questions you have!

5

Agenda• We’ll compare & contrast:• Supported HW/SW/Apps• Scalability• Professional Services• Customer Support• Root Cause Analysis• Managed Service Provider

(MSP) Capabilities• Analytics• Legal Risk

• Total Level of Effort• Architecting• Maintaining• Extending• Scaling• Troubleshooting

• Total Cost of Ownership• By size & scope of

project

6

Capability Rating Methodology

Shane’s Rating System Shane’s Color Code

Least Complete 0

1

2

3Most Complete 4

7

Capability Rating Methodology

Shane’s Rating System Shane’s Color Code

(Homeland Security)

Least Complete 0 Hide Under Your Desk

1 Severe

2 High

3 Elevated

Most Complete 4 World Peace

Session Glossary

Free (open source)• Core• also known as

“Community”• wiki.zenoss.org/

Category:ZenPacks

Paid ($)• Commercial license• also known as “Enterprise”

or “Commercial”

• Zenoss Service Dynamics• On-premise or ZaaS

• Resource Manager

• Service Impact Management

• Analytics• wiki.zenoss.org/

Commercial_ZenPacks

Service Dynamics Overview

SERVICE DYNAMICS

CORE

RESOURCE MANAGER"Unified Monitoring"

End user application monitoring Topology modeling and visualization Commercial monitoring adapters Commercial integrations Dynamic performance thresholds

Scale configuration manager Scale event processor Multi-instance event aggregation Enhanced security Self monitoring & management Commercial license and support

IMPACT"Service Impact & RCA"

ANALYTICS"BI for IT Operations"

Dynamic service modeling Dynamic impact analysis Dynamic root cause analysis

Operations data warehouse Pre-built reports and analytics library Ad-hoc analytics platform

Most powerful open source monitoring platform

Community Support

Scale, operations, and support

Fu

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• Automated Root Cause Identification

• IT Service views

• Open architecture to bring in data from additional solutions

• Event management automation

• Improved alerting of performance and availability issues

• Broad monitoring solution to capture all infrastructure performance & availability data

• Single integrated monitoring platform for all technology silos

10

Supported HW/SW/Apps• Who cares about this category?

You have a “modern family” of devices, platforms, & an OS mix…

…plus physical, virtual and cloud resources.

Core CommercialShane Zenoss Shane Zenoss

2 2 4 4

11

Scalability• Who cares about this category?

You’ll either rule this complexity and pace of change…

…or it will rule you.

Core CommercialShane Zenoss Shane Zenoss

1.5 2 4 4

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Shane’s Difficulty Matrix for Core

Small1-500

Medium501-3000

Large3001-8000

Jumbo8001+

Common Network Gear

Common Server Gear

Common App Tests

Unsupported Network/Server Gear

Unsupported App Tests

LowestDifficulty

Highest Difficulty

13

Professional Services• Who cares about this category?

You’re spinning up a new data center

…and want monitoring set up by the pros.

Core CommercialShane Zenoss Shane Zenoss

2 0 4 4

14

Customer Support• Who cares about this category?

Your team could use 1-800 phone support…

…because your systems are critical - 24/7/365.

Core CommercialShane Zenoss Shane Zenoss

2 1 4 4

15

Root Cause Analysis• Who cares about this category?

You need the team focused on fixing issues…

…not finding them.

Core CommercialShane Zenoss Shane Zenoss

1 2 4 4

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Quick poll Poll: What’s the typical 1st step to id root cause of an outage at your office?

• Double-check YOUR devices are up

• Grab colleague who worked in that area last

• Quickly scan logs of suspect devices

• Quickly scan logs of suspect applications

• Compare event console to network map

• Automatically notify owner(s) of whatever’s ailing

• View automatically-ranked triage list

17

Managed Service Provider (MSP) Capabilities

• Who cares about this category?Your bonus depends on hitting specific customer SLAs…

…and proof is paramount.

Core CommercialShane Zenoss Shane Zenoss

0 0 3 4

18

Analytics• Who cares about this category?

You have big questions to answer with big data…

…like “where are my top 20 most-utilized servers?”…

…or “what business unit caused the most fire drills last year?”

Core CommercialShane Zenoss Shane Zenoss

0 0 3 3

19

Legal Risk Mitigation• Who cares about this category?

You want assurance you’ll be protected

…like against a claim of improper use of intellectual property.

Core CommercialShane Zenoss Shane Zenoss

X X ü ü

LEVEL OF EFFORTShane’s take on the easy-to-difficult spectrum

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Shane’s Level-of-Effort Methodology

Shane’s Rating System Shane’s Color Code

Lowest Difficulty 1

2

3Highest Difficulty 4

22

Level of Effort (architecting)• What takes people by surprise here?

• Best practices to share?

Core Commercial

4 1

23

Level of Effort (maintaining)• What takes people by surprise here?

• Best practices to share?

Core Commercial

4 2

24

Level of Effort (scaling)• What takes people by surprise here?

• Best practices to share?

Core Commercial

4 1

25

Level of Effort (extending)• What takes people by surprise here?

• Best practices to share?

Core Commercial

3 1

26

Level of Effort (troubleshooting)• What takes people by surprise here?

• Best practices to share?

Core Commercial

3 1

27

Shane’s Total Cost of Ownership Matrix for Core

Small1-500

Medium501-3000

Large3001-8000

Jumbo8001+

Common Network Gear

Common Server Gear

Common App Tests

Unsupported Network/Server Gear

Unsupported App Tests

Lowest Cost

Cost Prohibitive

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Wrap-up Q&A• Poll: Would you a peer review this session when comparing the free vs. paid versions of Zenoss?• Yes/No

29

Thank you for joining us

• Further questions irc.freenode.net/zenoss• Download Core

community.zenoss.org/community/download

Free route

• Further questions info@zenoss.com• Free trial of ZSD

zenoss.com/in/eval_request.html

Paid route