Workplace Culture ShockWhat you don’t know about how culture
influences the workplace
Workplace Culture ShockWhat you don’t know about how culture
influences the workplace
company name here
Eddie Calisto-Tavares, C.I.M
HOW CULTURE INFLUENCES THE WORKPLACE
Increase cultural intelligence and reduce culture shock
Understand cultural barriers and contexts in the workplace
Increase the ability to identify the risk tolerance of an individual
Develop clear strategies based on cultural competencies
Overview Overview
Caveat
Don't assume everyone fits exactly into the generalized view of that culture. People are individuals and may not exactly mirror their culture, generation or gender.
Generalizations - Stereotypes Generalizations - Stereotypes
Although Canadian organizations seem to better understand the need for “equity” and “diversity” in the workplace, it is not translating into “integration”.
Employers still expect new hires/newcomers to do most of the changing and adapting!
Does culture shock impact the workplace? Does culture shock impact the workplace?
For our purpose culture is defined as the shared beliefs and values of a group of people.
What we are thought to think, feel and do in a society where we were/are raised
What conditions individuals and directs how we think, feel and behave
Definition of CultureDefinition of Culture
For our purpose culture shock is defined as:
A stressful experience when moving into a new environment that affects the physical, emotional and mental well being of an individual.
Culture shock is especially difficult for immigrants (under 5 years) who have to adjust to a new country/society, language, behaviours, job expectations and so on.
Definition: Culture Shock Definition: Culture Shock
Recruitment and retention strategies Group dynamics and team building Training and development Performance management Advancement/promotions The bottom line
Culture affects ….. Culture affects …..
People don’t just bring their skills and experience, they bring their beliefs, values, attitudes, assumptions and many other cultural norms.
Recruitment & Retention Recruitment & Retention
Case in Point: Eye Contact
In some cultures, looking people in the eye is assumed to indicate honesty and straightforwardness; in others it is
seen as challenging and rude. Western culture most effective way to connect with people is to look them into the eye. Most people in Arab cultures regard direct eye contact
as disrespectful. In South Asian and many other cultures direct eye contact is generally regarded as aggressive and rude.
Recruitment & Retention Recruitment & Retention
Challenges & Opportunities:
Ethnic cultural norms
Context and frame of reference
Language fluency and communication skills
Meaning or interpretation of words
Cross Cultural Communication Cross Cultural Communication
Case in Point: Cultural Norms
Newcomers stories
Context of “Health & Safety”
Interpretation of rights & responsibilities
Losing face
Workplace Health & SafetyWorkplace Health & Safety
Cultural Intelligence
Activity
Café conversations are built on the assumption that people already have
within them the wisdom and creativity to address emerging challenges.
Learn more by visiting: www.theworldcafe.com
Café ConversationsCafé Conversations
8-10 participants are seated at each café table (with markers and doodle paper to capture insights and ideas)
Conversation will focus on two powerful questions via two rounds of 15-20 minutes each
Table hosts will act as “ambassadors of meaning” to help connect stories and ideas and will stay at one table for the two rounds
All other participants will change tables between rounds The entire group will participate in a harvest where themes
and insights will be shared
The Café ProcessThe Café Process
The Café Etiquette The Café Etiquette
Play Experiment Improvise
Focus on what matters Contribute your thinking Speak your mind and heart Listen to understand Link and connect ideas together for insights and deeper questions Draw – writing on the tablecloth is encouraged!
Remind people at your table to jot down key connections, ideas, discoveries and deeper questions as they emerge
Remain at the table for the second café round and welcome travelers from other tables
Briefly share key insights from the first café round conversation so others can link ideas from their respective tables
I’m a table host what do I do?I’m a table host what do I do?
Themes
Recruitment & Selection Training & Development Employee Engagement & Retention Workplace Health & Safety
Idea HarvestIdea Harvest
5 Cultural Competencies
Self-Awareness Mutual Adaptability Valuing Diversity Recognition of Prior Learning Modeling an Individualized Approach
Cultural CompetenciesCultural Competencies
Every action we take for ourselves and our clients reflects a commitment for the work we do in breaking down cultural, generational and economic barriers to success.
Options for Success Inc.Options for Success Inc.
204-989-0141 & 694-7595 wwww.options4success.com
