Download - Working with difficult students
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Meeting with Difficult Students
Difficult Student Meetings
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Who we are and who we’re not
• Jack Hobson, Loyola Marymount University
• Denise Kinsella, Santa Monica College
• Ryan Larsen, University of Nevada, Las Vegas
• We’re not psychologists or therapists; rather, we’re international educators who have been in the trenches.
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Learning Outcomes
Identify difficult students
Prepare yourself
Set expectations
Meet and de-escalate difficult
interactions.
Case studies.
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Difficult Behaviors
• Arrogant • Ramblers • Silent • Inappropriate • Violent • Blamer • Can’t be wrong • Mistrustful • Martyr • Cognitive
disability
• Hostile • Defensive • Mean • Aggressive • Puts down others • Shouts • Bullies • Spoiled • Cynical • Won’t listen
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Preparing Yourself
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Eleanor Roosevelt said that “No one can make us feel inferior without our consent.”
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Self Care
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Compliment Apologize
Support Be Nimble Be Creative Stay Grounded Stay on Their Side
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Setting Expectations
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Empower Parents to Engage Appropriately
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The Meeting/De-escalation
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Notify Staff
Safe Word
Bags Outside
Open Doors
Arrange Backup
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Affirmation
Calm Environment
Review Notes
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Listen
Validate
Hold the
Space
Ask
Affirm
Reflect
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Review Policies
Define Limits
Offer Creative Solutions
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Insist on Respectful Behavior
Reschedule Meeting
Document
Prepare
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Get Help
End Meeting
Enforce Consequences
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