Download - Wavetec Electronic Queuing System v8
ElectronicElectronicQueueQueue
Management SystemManagement System
About WavetecAbout Wavetec
Over two decades as a leading provider of technology products.
Renowned for its: eQ - Electronic Queue management systems
IDS - Information display systems
We provide customized solutions to accommodate a variety of unique business needs.
Our clients include:
Financial Institutions
Stock Exchanges
Banks
Public Institutions
Embassies & Consulates
Hospitals
What is Queue ManagementWhat is Queue Management
Systematic approach for crowd management
Uses display counters and tickets to enable customers to be served efficiently and in a fair manner
Provides customers a more fulfilling, distinguished and overall satisfying experience
Why use Queue ManagementWhy use Queue ManagementFor your CustomersFor your Customers
Think: Customer Satisfaction
Customers appreciate an efficient and systematic serving system
Customers do not like long waits without knowing when they will be served
Customers are less irritable if they know how long the wait will be
Clients are highly impressed with modern technology
Why use Queue ManagementWhy use Queue Management
Do you wish to be aware of real time Customer Flow problems before they escalate?
Do you wish to measure staff performance for continued improvement?
Do you want to increase the efficiency of your services?
For yourself For yourself
Think: Increased Service Efficiency
Client Flow Management Client Flow Management Systems Systems
We offer…We offer…
eQeQElectronic Queue ManagementElectronic Queue Management
Online Real Time Reporting
Printed Reports
Manager
How does the eQ System WorkHow does the eQ System WorkTicket Dispenser
Unit (TDU)
Takes a Ticket
Status Display Unit (SDU)
Waits for the Ticket to be Announced
Counter Display Unit (CDU)
Teller Station Unit (TSU)
Is served at the respective Counter
Customer is called by pressing ‘NEXT’
button on the TSU
Satisfied Client Exits
Components of eQ SystemComponents of eQ SystemTicket Dispenser Unit (TDU)
Counter Display Unit (CDU)
Teller Station Unit (TSU)
Status Display Unit (SDU)
eQ-Wave Reporting Software
Active Controller
Modules for an Advanced eQ systemModules for an Advanced eQ systemSMS TicketingTouch Screen Kiosks
Central ReportingPlasma Screen
Touch Screen Kiosk- TDUTouch Screen Kiosk- TDU
Touch Screen Kiosk: Multimedia Display:
Shows stunning graphics True multi-lingual pages Handles over 60 Categories
Specifications: 15’ Touch Screen Multi-Lingual ticket printing Robust brushed steel body
SMS ModuleSMS Module
Offers two SMS functionalities: Tickets via SMS
SMS Ticket is sent to customer in response to an SMS request.
The SMS Ticket includes: Ticket number Average Waiting Time Average Service Time Approximate Customer Approach Time
Reports via SMS End-of-day summary report via SMS
Central ReportingCentral Reporting
eQ – Central Reporting offers: One window oversight of all Branch Customer Reports: Central Real Time View
Real Time Statistics of all branches Summarized Comparison Total Customer Count and Stats Average Waiting and Service Time View of any Branches information
Printable MIS Reports Reports with comparison of all branches Individual Branch Summary Reports
Advanced DisplaysAdvanced Displays
Plasma based Status Display Systems • Large Status Display Units allow you to:
Advertise your products and services Promote yourself Entertain your clients
• Can run on: LCD Plasma Projector
Why Choose Wavetec?Why Choose Wavetec? Leading Manufacturer with a worldwide customer
base eQ is Fully Scalable Customizable solutions
Designed to suit requirements Central Reporting SMS Modules Touch Screen and Multi-Media Applications
Products are Highly Reliable Extensive list of Satisfied Clients
All of Wavetec’s products carry a comprehensive 1 year warranty on parts and labor
A few of our Many Satisfied ClientsA few of our Many Satisfied Clients
Governmental Client ListGovernmental Client List
• Ministry of Commerce, Bahrain• Ministry of Justice, Bahrain• Ministry of Labor, Bahrain• Ministry of Immigration, UAE • Ministry of Interior, Kuwait• Ministry of Defense, Kuwait• Ministry of Health, Kuwait• Ministry of Foreign Affairs,
Kuwait• Shamil-Vehicle Registration
– UAE: Ajman, RAK
• Dubai Municipality• Dubai Media & Internet City• Rasul Khaima Municipality• Department of Labor
– Rasul Khaima, Ajman
• Emirates Driving Co– Mussafa, Al Ain
• Ministry of Housing, Oman • Department of Land RAK• Economic Department RAK
• Embassies and Consulates
• German Consulate, Dubai
• Canadian Embassy, Dubai
Government CentersGovernment Centers
Dubai Municipality, UAE
Ministry of Labor, UAE
Benefits of Electronic QueuingBenefits of Electronic Queuing
Increase the productivity of your staff resulting in an automatic improvement in customer service
Improve the image of your company by incorporating orderly queues and minimizing chaos
Make the operations of your company more effective and cost efficient
Enhance the decision making process used by the top management to provide more control
Increase customer satisfaction: research shows that customers are prepared to wait longer if seated rather than standing in a formal queue
eQ Reports
• eQwave Reporting Software– Real Time Reporting– Printed Reports
• eQ Central Reporting Software– Real Time Reporting– Printed Reports
A highly Informative and Comprehensive User Interface
eQ WaveeQ Wave
eQ Reports
• Generate flexible reports at a push of a button
• View Hourly/Daily/Weekly/Monthly/Yearly reports
• As per the Category/Operator/Tickets
Summary Report• Offers a single-view
summary on all customer service vital statistics
• Contains easy to read information displayed in:– Tabular Format
– Bar Charts
– Line graphs
– Clearly organized sections
• Provides mission critical information extracted from a variety of other reports
Category Report• Offers a summary view
on performance in each Service Category
• Provides graphical representation of each category’s efficiency with regards to:– Tickets Served
– Service time
– Counter work time
• Contains easy to read information displayed in:– Tabular Format
– Pie Charts
– Bar Charts
Operator Attendance Report• Provides details on each
employee’s:– Attendance
– Breaks taken
– Services Tendered
• Displays each employees work time as part of total work time Pie
eQ Reporting Software
• All Reports can be printed:– Hourly– Daily– Weekly– Monthly– For specified time period
eQ Reporting Software• Know how your Customers are treated
– How many people were standing?
• Monitor your Employee Efficiency– How many breaks did an employee take through the day?
• How well is your Quality Of Service maintained– How many customers left without being served?
• Predict your Customer flow– Know when your customers peak during the day or month?
eQ Central Reports
• eQ Central Reporting Software– Real Time Reporting– Printed Reports
Central Reporting Aims to Provide:
• Real time - client information from each branch office at the Head Quarters
• Comparison of all branches on a variety of Service Elements
• Summary of Efficiency at Branch Offices• Detailed Records of client visit, to any branch
office, both in real time and as printed reports• Graphical representation of key data and statistics
for one or many branches
eQ Central Real Time Reporting
Custom Designed for your needs
• Web Based Central Reporting
• Specially designed to incorporate Clients:– Regions
– Branches
• Scalable for future growth• Additional customized
development can be done
eQ Central Real Time Reporting
Central Summary Report
• Offers a single-view summary on all branch office vital statistics
• Contains easy to read information displayed in:– Tabular Format
– Bar Charts
– Clearly organized sections
• Direct comparison of branches (up to five categories each)
• Can be generated for a wide variety of pre-sorted time periods
Central Exceptions Report• Offers a summary of the
number of each Category of Service
• Allows Head Quarters to monitor the different services being requested by clients
• Provides information organized in:– Tabular Format
– Bar Graphs
– Broken down by Branch offices
Thank you…Thank you…
Wavetec - HQ e q @ w a v e t e c . c o m
+92 (21) 111-111-133
MENA Officed u b a i @ w a v e t e c . c o m
+971 (4) 331- 3283
w w w . w a v e t e c . c o mw w w . w a v e t e c . c o m
For more information please contact our following regional offices