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Husky Air Pilot Angels

Waleed albeladiINFO 461-001Information Systems Planning & Project Management

TABLE OF CONTENTS

ORIGINAL CASE STUDY SCENARIO & SYSTEM REQUEST ........................2

PROCET DISCRIPTION ....................................................... 3

TEAM CHARTER ............................................................. 4-9

BUSNIESS CASE ........................................................ 10- 16

PROJECT INFSTRUCTRE .................................................... 17-23

SCOPE MANAGMENT REPORT ................................................ 23-28

PROJECT PLAN, SCHEDULE AND BUDGET .................................... 29-34

RESK MANAGMENT ........................................ 35-41

EARNED VALUE ANAYLSIS & QUALITY MANAGEMENT PLAN ..................................... 42-46

MS PROJECT TUTORIALS ........................... 47-65

EXECUTIVE SUMMARY .................................................... 66

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Original Case Study Scenario and System Request

The Husky Air Company offers pilot training programs on

their courses as well as plane rentals to regular customers. Their

other main service, however, is cooperating with the Pilot Angels

program, which matches customers with volunteer pilots who use

their own privately owned aircraft to provide free medical

transportation. The new information system is being developed in

order to organize and centralize information about the Pilot Angels

program and give customers an easy, accessible, and pleasant

way to quickly find a volunteer pilot for their medical needs.

The database will compile information on all the pilots

involved in Pilot Angels, including their contact information, training

background, certifications and other qualifications, time spent

volunteering, and customer reviews. It will also include specifics on

the size, capacity, and engine type of their aircraft. Secondly, the

database will compile information on customers of the Pilot Angel

program and their specific needs in order to quickly and smoothly

match them with the right pilot. Thirdly, the database will compile

and update information on actual flights (pilot’s name, number of

passengers, times of departure and arrival, travel time, distance

flown, and amount of fuel used).

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Product Description

Husky Air Company is a corporation which offers pilot training programs and plane rentals, but one of its main services is volunteering with Pilot Angels to provide free medical transportation (non-emergency as well as emergency). It has become necessary to develop a more efficient information system to keep track of the company’s various services and its expanding clientele. The database is meant to provide easy, always up-to-date live access to

TEAM CHARTER

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Team [461 RAMS]

Members

Karlo Inocencio ([email protected]) (804-244-2410).

David Pennesi ([email protected]) (540-498-0588).

Mohamed Badri ([email protected] ) (202-710-5527).

Waleed Albeladi ( [email protected] ) (804-539-1580).

Turki Alnufaie ( [email protected] ) (2 02-602-9877).

Team Leader

We can have a different team leader for each assignment.

Team Strengths and Weaknesses Karlo:

Strengths: I can easily adapt to changes and be able to learn things

necessary to get things done. I’m able to work independently as well as

in groups as long as everyone is in the same page and does what they

are supposed to do.

Weaknesses: I don’t like presentations. Also because of my work, there

are restrictions in my schedule.

David:

Strengths: I am good at working in groups and coordinating with other

people on projects as well as taking responsibility for independent work.

I’m also flexible on projects for meeting times, how we organize projects,

and how we carry out the work.

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Weaknesses: Sometimes I’m not vocal enough in determining how work

is divided up and planned.

Mohamed:

Strengths: I am a good problem Solver and I also possess strong

communication skills. I have great work ethics and work well in teams.

Weaknesses: I am not a good writer and don’t like writing essays.

Waleed:Strengths: I am skilled at computer software. I have spent a lot of time

on the computer for about ten years.

Weaknesses: Short attention span.

Turki:

Strengths: Detail-oriented and good communicator. Active-listening and

group facilitation skills.

Weaknesses: Weak reading comprehension and writing skills.

Roles and Responsibilities Karlo:

Willing to make sure all work that needs to be submitted is grammatically

correct, professional in appearance, collated, and submitted on time.

Willing to coordinate out-of-schedule meetings for group work. I’m also

open to take more responsibilities as we progress through the

assignment.

David:

I am open to taking a fair share of work and help out on somebody else’s

part if they are having trouble or have other major conflicts. As far as

roles go I am flexible on what role I take depending on the project.

Mohamed:

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I will be on time for meetings and I will do my assigned work in a timely

manner. I can help with technical issues. I am opened to any changes to

the amount of work assigned to me.

Waleed:

I will respect and value each team member's opinions and contributions.

Also I will make sure that I do all my project parts and meet my group on

time.

Turki:

I will show up on the time to meet and work with my group. I respect

other team members’ opinions and I will do what I have to do with the

project and help my group.

Meeting Times Karlo:

I get my work schedule on Fridays of every week and I can work around

that schedule and I’m also available to meet right after class.

David:

I currently do not have a job and am in one other class on Tuesdays and

Thursdays from 3-5. I can meet pretty much any time outside of that but

meeting when class ends is convenient.

Mohamed:

I only work on the Weekends. I am free Mondays and Wednesdays all

day, and Tuesdays and Thursdays any time before 3.

Waleed:

Monday 3:00-5:00pm

Tuesday 12:00-2:00pm

Wednesday 3:00-5:00pm

Thursday 12:00-2:00pm

Friday 12:00-5:00pm

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Turki:

I have 3 classes this summer 2 classes at VCU and 1 class in another

school.

So I’m free: Monday 7:00pm-10:00pm. Tuesday 1:00pm- 9pm.

Wednesday 7:00pm-10:00pm Thursday 1:00pm-9:00pm. Friday 2:00pm-

5:00pm

And sometime I have to go to Review Sessions for one of my classes

and I don’t know yet about the schedules for each week.

Team Rules and Expectations

Communication:

General communication should be delivered via email. Quick questions or

personal concerns can be sent via text. If required, very important issues can

be addressed via phone calls. All members should check their school email

at least once a day for group messages, preferably 2-3 times in case

questions or concerns arise that require quick answers. All communication

should be answered within 24 hours. Group Me is also a good

communication tool.

Attendance for Group Meetings:

Once days/times are decided upon, it’s probably best we meet at least once

a week face-to-face if we have any group work that needs to be submitted. If

anyone would like to meet outside of normal scheduled group meetings,

those meetings should be arranged at least 2-3 days ahead of time. Group

work being done via electronic means (e.g. Google Docs) should be

addressed regularly as the need arises. In preparation for group meetings, it

is essential that all members have read and understood the topic that is

going to be discussed beforehand. Coming to a meeting without having

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previously synthesized any of the material will be a hindrance to discussion

since we’ll have to be playing catchup.

Team Conflict:

Disagreement on the course of action is inevitable. All members should feel

free to voice their ideas in a productive manner, and any conflict ought to be

addressed as quickly as possible.

Any team members that have any issues are more than welcome to bring

them to the attention of the group. Any conflict that may arise is best dealt

with in person. Electronic communication can often be dry and doesn’t

convey emotion and emphasis the same way that being face-to-face can.

Code of Ethics

VCU Code of Ethics

Short Bios Karlo:

I’m currently an associate at Wawa and going to VCU (junior) for a

degree in Information Systems. Looking into getting a job in the

Networking area. I snowboard.

Mohamed:

I came into the states in 1997 as I moved from my home country of

Sudan. I still hold a strong connection with my culture which include

being fluent in Arabic. I am a senior majoring in Information technology

and plan to graduate by fall of 2017. I love traveling to get hands on

experience as I have a hobby of learning about new cultures. I am a

strong broncos fan and love watching football with friends and family.

Waleed:

I am a 25-year-old international student from Saudi Arabia. My major is

Information Systems and I love computers. I have studied in the U.S. for

four years. After I graduate, I want to go into business in technology.

David:

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I’m a senior and will be graduating in May 2017. I am not working right

now but am looking for a part time job in something technology related

until I get my degree. I am originally from the Pittsburgh area and enjoy

watching their sports teams in hockey and football. Outside of classes

during the week I enjoy golfing and going for an occasional hike on the

weekend.

Turki:I was born in Riyadh, Saudi Arabia. I came to the United States in

January 2013 to study through an English language program. In January

2014, I began pursuing my Bachelor of Science in Information Systems.

I’m a Senior and will be graduating in May 2017. My academic goals are

to excel in the information systems program. Later in the future, I would

like to pursue a Masters in Information Technology.

Signatures of Agreement

All team members have read, understand, and agree to the rules,

conditions, and expectations delineated in the Team Charter.

x: Karlo Inocencio

x:David Pennesi

x:Mohamed Badri

x:Waleed Albeladi

x:Turki Alnufaie

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BUSNIESS CASE

Executive Summary

Project Description

Husky Air is an aviation company that provides a wide range of services that includes

private instruction, private services, aircraft rental, and more. They also provide a

charitable service that helps transport people to medical facilities free of charge through

the Pilot Angels. The Pilot Angels are a group of volunteer pilots who use their own

aircrafts to help transport the people. The objective of this project is to create a computer-

based system to list the information of everything and everybody involved in the

transportation process and to streamline the operations of the Pilot Angels. Information

related to the volunteer pilots, aircrafts, customers, and flights will be the key factors in

the computer-based system.

This details of Husky Air’s computer system will keep track of the information for the

people, equipment, and organizations involved in the Pilot Angels transportation. The

volunteer pilot’s information will include fields such as their name, address, phone

number, certifications, total hours, and ratings. The system will include information about

the pilot’s aircrafts such as size, type of plane, engine information, and capacity. The

information of customers who request the services of the Pilot Angels and their needs

will be included in the system which will also help match them with a volunteer for

transport. The last part of the computer system will include information on each flight

including the pilot who flew, passengers, plane used, total time of the flight, the distance

and destination, date and time, and the total fuel used.

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Team Learning Record

What We know What We think we know What we don’t know

The company does not have a computer system in place

They may go with buying a software and customizing it to their needs

How much money can they spend on a system?

The company needs to speed up their process and organize information

The new system will help achieve this

How long will it take to train their staff to use the new system?

The MOV:

A-Desired Area of Impact

User and customer satisfaction is the primary area of impact of the proposed computer-

based system considering Husky Air’s goal and business strategy in providing a quality

service to its customers. The improvement in their operational approach is the second

most important area of impact as their information gathering and retrieval is critical in

providing an efficient, effective, and safe service. This will give the organization an

easier and more accurate analyzation of the availability of pilots and their schedule, the

documentation of each of the aircraft’s capabilities and capacity, and the recording of the

information of the customers and hospitals associated with the Husky Air. This more

efficient method of conducting Husky Air’s business will certainly improve the social

impact of the organization as the process of signing up to volunteer will be effortless and

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more volunteers who wants to serve the community and improve the society will consider

joining. Their strategic design will be slightly impacted as they are already a successful

company in their area of service with their current business strategy. Their financial

impact will have the least focus in the system as their charitable service is focused on

providing a free service for people in need, however, their operational cost will decrease

due to the improved efficiency in their day-to-day operation.

Areas of Impact

Ranking of Importance

Customer 1

Operational 2

Social 3

Strategic 4

Financial 5

B- Desired Value of the IT Project

Better: The proposed system will undoubtedly improve the information

gathering and retrieval system of the company. Almost effortless management

of data will improve the quality of information. The information may be easily

grouped in different categories that can be easily retrieved.

Faster: Husky Air will have a faster access to any data. For example, if you

would like to access information about a volunteer, all one would have to do is

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enter the volunteer name in a query and the requested information would be

returned in seconds. Compare that to the time it takes in their current method

where a staff has to physically find the file and then look for the information in

the file. Flights will also be easily matched with available pilots and aircrafts

that fit the condition of the flight and its destination.

Cheaper: The initial process of implementing the computer-based system may

cost more money than Husky Air’s current filing system, but the time and

money saved in the long run will outweigh the cost of building the system. The

staffs that are responsible for managing information may do so efficiently with

the proposed system while being able to accomplish other tasks for the

organization.

C - Appropriate Metric

Improving customer satisfaction is the number one goal of the system. This will be

measured by providing surveys to patients and pilots about the new system in place. The

survey will include questionnaires that will convey their experience with the company

and its services. The survey will include a scale from 1 to 10 of the customer’s

satisfaction with 1 being unacceptable and 10 being extraordinary. This survey will be

provided six months prior to the expected implementation to the system and will be

compared after the implementation. A timer will also be included in the system that will

measure the amount of time it takes for the system to match a patient with a pilot and an

aircraft. The lesser the time it takes to find the information in the database, the better is

the response to service requests, especially in emergencies.

D- Time Frame in Achieving the MOV

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Customers’ satisfaction will be improved almost immediately after the implementation of

the system. One month after the implementation will show at least a 4-point increase in

the average customer satisfaction scale. Considering Air Husky currently do not have a

computer-based system that documents data and information, implementing the system

will instantly improve the time it takes to process and retrieve data. Three months after

the training phase of the users on the system will display an at least 80% decrease in the

time it takes to retrieve and process information that will provide the user with available

pilots and aircraft for particular clients.

E-Summarization of the MOV

The biggest impact the MOV would have is in the satisfaction of both customers and

employees. The system is easy to use and it allows each to have a better experience. Its

second biggest impact is in accuracy, because of the amount of information stored and

the ease of access to correct details. Thirdly, the system enables quicker searches through

personnel details, increasing the efficiency of information searches. Strategic design and

financial output are the least areas of impact, since the system does not significantly

change the company strategy or generate significant revenue since it offers a free

convenience to consumers. The MOV would provide significant value because it saves

extensive time in information searches. The information can be trusted as accurate,

saving the need for cross-checking, and it is more easily accessible than previous file

systems. Searches may also be done by any client or employee of the company. Thus,

the MOV also cuts costs by consolidating a number of activities usually done by staff

into one program. It eliminates an element of hierarchy which both connects consumers

with information more immediately and removes the need for a portion of staff. The

success of the MOV will be measured by customer and pilot satisfaction as expressed

through surveys. They will gather responses both before and after the implementation of

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the system and measured on a scale of 1 to 10, so results will be clear and viable.

Success will also be measured by timing searches to see exactly how much faster the

users are accessing information. Finally, the system implementation will be set to a

timeframe of just one month, in which customer satisfaction should increase by at least

four points. Since information accessibility would be immediate, so would results.

Within three months, the program is expected to decrease the amount of time spent on

searches by 80%, which plays a key role in customer satisfaction with the ease and

efficiency of the MOV.

Comparison of Alternatives:

A- First option is to buy an existing software that would accomplish the same goal. This

could be a flexible software where we could make changes and adjustments to the system

as needed.

B- Second Create a new system where it is customized specifically for Husky Air.

Obviously this option takes more time to be developed and it would probably be costlier.

C- Third option is to keep the same system and not make any changes.

Total Cost of Ownership (TCO)

Cost of software

Microsoft SQL Server Standard 2014 $3214

Training Will need trainers for about 2 weeks $2400

Licensing fee Recurring annually $399

Maintenance Monthly updates, patches or adjustments $700

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Total Benefits of Ownership (TBO)

Improved customer satisfaction Reduce wait time Paperless operations Efficient documentation of data and information Accurate retrieval of data and information Easier implementation of future modifications

Recommendation

461 team recommends Air Husky to transition from a physical type of information filing

system into a computer-based information system. As the number of patients and clients

who need the services and assistance of the Pilot Angels increase, the more information

the company will accumulate. The growth of the charitable service will be supplemented

by the development of a much improved and reliable computer system. The system will

make it almost effortless for the staffs to document and retrieve data as efficient as

possible. Also, the increasing number of information will rise the consumption of paper

which then leads to the needs for higher funding of papers and space to store this

information.

461 Rams team suggests buying an already existing software to minimize cost and

additional functionality may be added that fits the organization’s needs and strategies.

Buying a modifiable software, will save a lot of time and money by utilizing the standard

function of the software while developing additional functionalities that the software does

not already have.

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PROJECT INFSTRUCTRE

Brief Project Description

This project is about creating an information system for the aviation company Husky Air.

The company provides a range of services from pilot training to plane rentals. It works

with a group of volunteers called the Pilot Angels who help aide in transporting people to

medical facilities for free. With a free service like this Husky Air will need an efficient

digital infrastructure because its services will attract many customers. This will be a

computer-based system that provides live data regarding the Pilot Angels, rentals, course

availabilities, flight paths and more details about a specific operation within the company.

The information system will improve business operations and assist staff, volunteers and

customers with knowing what they need regarding Husky Air and its services. It will

include databases for all the Pilot Angels with their contact information and their

qualifications. From pilots to aircraft mechanics (such as fuel usage, plane size and flight

distance) the infrastructure will allow quick matches of volunteer pilots with the right

customers and their needs.

3. Project MOV

Areas of Impact

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As far as the areas of impact for the project, our customers will come first followed by

operational, social, strategic, and financial areas of impact. User and customer

satisfaction is the primary area of impact of the proposed computer-based system because

Husky Air’s goal is to provide quality service to its customers. Husky Air’s operational

approach is the second most important area of impact because proper information

gathering and retrieval is necessary to provide efficient, effective, and safe service. This

will give the organization an easier and more accurate analyzation of the availability of

pilots and their schedule, the documentation of each of the aircraft’s capabilities and

capacity, and better recording of the information of the customers and hospitals

associated with the Husky Air. Husky Air’s more efficient method conducting of

business will improve the social impact of the organization as a result. The process of

signing up to volunteer will be effortless and more volunteers who wants to serve the

community and improve the society will consider joining. Their strategic design will be

slightly impacted as they are already a successful company in their area of service with

their current business strategy and have few, if any, competitors. The only notable

strategic impact the project could have would be to make Husky Air stronger in their

field of business and make it even harder for other competitors to enter. Their financial

impact will have the least focus in the system as their charitable service is focused on

providing a free service for people in need, however, their operational cost will decrease

due to the improved efficiency in their day-to-day operation.

Desired Value

Better: The proposed system will improve information gathering a retrieval

especially since Husky Air has no system currently in place. This will make data

management effortless and quality of information will be improved. Information

will also be able to be categorized, making it even easier to work with. This will

also increase customer satisfaction through a more streamlined process.

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Faster: Husky Air will have a faster access to any data. The new system will

make accessing files much faster and easier by using efficient search queries to

request information. The current system is much slower as the staff must

manually find the file and look for information in it. Flights will also be easily

matched with available pilots and aircrafts that fit the condition of the flight and

its destination and customers will be more pleased with quicker service.

Cheaper: The initial process of implementing the computer-based system may

cost more money than Husky Air’s current filing system, but the time and

money saved in the long run will outweigh the cost of building the system. The

staff members who are responsible for managing information may do so

efficiently with the proposed system while being able to accomplish other tasks

for the organization.

Appropriate Metric

Improving customer satisfaction is the number one goal of the system since the customer

is the primary area of impact. Customer satisfaction will be measured by providing

surveys to patients and pilots about the new system in place. The survey will include

questionnaires that will convey their experience with the company and its services. The

survey will include a scale from 1 to 10 of the customer’s satisfaction with 1 being

unacceptable and 10 being extraordinary. This survey will be provided just prior to the

expected implementation to the system and will be compared to a survey given after the

implementation. The goal is to increase survey ratings by a minimum of 20% from the

survey before implementation to the survey given after.

A timer will also be included in the system that will measure the amount of time it takes

for the system to match a patient with a pilot and an aircraft. The less time it takes to find

the information in the database, the better the response to service requests, especially in

emergencies.

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Time Frame in Achieving the MOV

Customers’ satisfaction will be improved almost immediately after the implementation of

the system. A survey will be given six months after the implementation of the system

with a goal of a 20% increase in the average customer satisfaction scale.

Considering Air Husky currently does not have a computer-based system that documents

data and information, implementing the system will instantly improve the time it takes to

process and retrieve data. Three months after the training phase of the users on the system

will display an at least 80% decrease in the time it takes to retrieve and process

information that will provide the user with available pilots and aircraft for particular

clients.

Summarization of the MOV

Since the focus of our project is to make a better impact for the customers and operations,

we have developed an MOV for each area. For customers, our goal is to increase

customer satisfaction, which will be measured through surveys scaled 1-10, by 20% in a

six-month period. For operations, our goal is to decrease the time it takes to retrieve and

process information by 80% in a three-month period.

4. List of Resources Needed to Complete the Project

People (and their roles)o Survey Consultants

Someone who has an expertise in creating a survey that will provide necessary information regarding user satisfaction

Analyze the survey reportso User-Relations

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People who will train the expected users (staff) during the developing process to keep the users involved and provide feedback

Analyze necessary project modificationso Programmers

Designing user-interface and functionality People who will be modifying the software that fits the

requirements Quality Test

Technologyo Multiple computers for programming and testingo Network / Internet connectiono Landlines (for communication)

Facilitieso A vacant building / room with full-utilities and maintenance included

Othero User (staff) training

5. Estimate for the cost of each resource

People

Resource Cost/ Salary

Microsoft SQL Administrator

$75000

Technician $13472

Programmer $295000

Installation fees $15104

Technology

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Resource Cost

Microsoft SQL Server Standard 2014 $3214

DELL Inspiron Desktop (4) $2396

DELL 27 Monitor (5) $1750

DELL PowerEdge Tower Server $929

Facilities

Resource Cost

Facility $3200

Other

Resource Cost

SQL Training $3000

6. Decide which contract makes the most sense for you and your client

Since we are not sure how much the whole project will cost, our contract will be Cost and material, starting with an initial a payment of $ 200,000.00. We Will ask for more funds as we go. That 200,000 will primarily cover the cost for technology such as PC’s, Database server and software. It will also cover personal salaries including salaries for technicians and programmers. Any additional funds will go toward training and maintenance. We have to keep in mind that certain costs will be recurring such as licensing fees and maintenance. Everything that was mentioned will be included clearly in the contract to avoid any misunderstanding down the road.

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7. Revised Team Charter (if necessary)

No Changes will be made to the Team Charter at this time.

SCOPE MANAGMENT REPORT

Brief Project Description

This overall project is to develop a computer-based information system for Husky Air, an

aviation company. The goal is to design a successful database with a friendly user

interface for both staff and employees. It should help organize information regarding

Husky Air’s services, such as plane rentals, instruction classes, pilot backgrounds as well

as flight paths and availabilities. The business even does operations with volunteers

called the Pilot Angels who transport those in need to medical facilities free of charge.

Matching the right pilots with the right clients requires an organized computer database.

For this phase of the project we are organizing a scope management plan, which will lay

out what our system will include and as to what features will network together. This is

the biggest deliverable phase of the project and will involve trial and error testing of each

component of the database. It will include layouts for initializing the database, planning,

execution and control, but also analysis and design as well as testing of the system. The

database will be implemented to match the needs of Husky Air and help people to locate

the right services for their needs.

3. The Project MOV (This should be revised if necessary)

Customers and operations are our two main areas of impact for the project, with customers being the primary focus and operations being secondary. Husky Air’s goal is

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to provide quality service to customers, and proper information gathering and retrieval will be necessary to provide efficient, effective, and safe service. This will give the organization an easier and more accurate analyzation of the availability of pilots and their schedule, the documentation of each of the aircraft’s capabilities and capacity, and better recording of the information of the customers and hospitals associated with Husky Air. The information system’s focus on customer and operational areas of impact will also have effects on social, strategic, and financial areas of impact. The process of signing up to volunteer will be effortless and more volunteers who wants to serve the community and improve the society will consider joining. Their strategic design will be slightly impacted as they are already a successful company in their area of service with their current business strategy and have few, if any, competitors. The only notable strategic impact the project could have would be to make Husky Air stronger in their field of business and make it even harder for other competitors to enter. Their financial impact will have the least focus in the system as their charitable service is focused on providing a free service for people in need, however, their operational cost will decrease due to the improved efficiency in their day-to-day operation.

Desired Value Better: The proposed system will improve information gathering and retrieval

especially since Husky Air has no system currently in place. This will make data management effortless and quality of information will be improved. Information will also be able to be categorized, making it even easier to work with. This will also increase customer satisfaction through a more streamlined process.

Faster: Husky Air will have faster accesses to any data. The new system will make accessing files much faster and easier by using efficient search queries to request information. The current system is slow as the staff must manually find the file and look for information in it. Flights will also be easily matched with available pilots and aircrafts that fit the condition of the flight and its destination and customers will be more pleased with quicker service.

Cheaper: The initial process of implementing the computer-based system may cost more money than Husky Air’s current filing system, but the time and money saved in the long run will outweigh the cost of building the system. The staff members who are responsible for managing information may do so efficiently with the proposed system while being able to accomplish other tasks for the organization.

Appropriate Metric

Improving customer satisfaction is the number one goal of the system since the customer is the primary area of impact. Customer satisfaction will be measured by providing surveys to patients about the new system in place. The survey will include questionnaires that will ask questions about their experience with the company and its services. The survey will include a scale from 1 to 10 of the customer’s satisfaction with 1 being unacceptable and 10 being extraordinary. This survey will be provided prior to the expected implementation to the system and will be compared to a survey given after the implementation. The goal is to increase survey ratings by a minimum of 20% from the survey before implementation to the survey given after.

A timer will also be included in the system that will measure the amount of time for data retrieval and running of the company operations through the system. The less time it takes to find the information in the database, the better the response to service requests, especially in emergencies. This will be measured by calculating the amount of time on average it takes to retrieve information and to run operations on anything dealing with the

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Pilot Angels’ services and comparing it to results afterwards as a percentage decrease in time.


Customers’ satisfaction will most likely be improved almost immediately after the

implementation of the system. A survey will be given six months after the

implementation of the system with a goal of a 20% increase in the average customer

satisfaction scale. So if the average satisfaction is a 6 before the implementation, we have

a goal to raise it to about a 7 six months after.

Considering Air Husky currently does not have a computer-based system that documents

data and information, implementing the system will instantly improve the time it takes to

process and retrieve data. Three months after the training phase of the users on the system

we have a goal of an 80% decrease in the time it takes to retrieve and process information

that will provide the user with available pilots and aircraft for particular clients.


Since the focus of our project is to make a better impact for the customers and operations,

we have developed an MOV for each area.

For customers, our goal is to increase customer satisfaction, which will be

measured through surveys scaled 1-10, by 20% in a six-month period.

For operations, our goal is to decrease the time it takes to retrieve and process

information by 80% in a three-month period.

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4.A deliverable Structure chart (DSC)

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5- A use case diagram (UCD)

6- Convert DSC to WBS (MS Project):

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PROJECT PLAN, SCHEDULE AND BUDGET

2. Brief Project Description

This overall project is to develop a computer-based information system for Husky Air, an aviation company. The goal is to design a successful database with a friendly user interface for both staff and employees. It should help organize information regarding Husky Air’s services, such as plane rentals, instruction classes, pilot backgrounds as well as flight paths and availabilities. The business even does operations with volunteers called the Pilot Angels who transport those in need to medical facilities free of charge. Matching the right pilots with the right clients requires an organized computer database. For this phase of the project we are organizing a scope management plan, which will lay out what our system will include and as to what features will network together. This is the biggest deliverable phase of the project and will involve trial and error testing of each component of the database. It will include layouts for initializing the database, planning, execution and control, but also analysis and design as well as testing of the system. The database will be implemented to match the needs of Husky Air and help people to locate the right services for their needs.

3. The project’s MOV

Customers and operations are our two main areas of impact for the project, with customers being the primary focus and operations being secondary. Husky Air’s goal is to provide quality service to customers, and proper information gathering and retrieval will be necessary to provide efficient, effective, and safe service. This will give the organization an easier and more accurate analyzation of the availability of pilots and their schedule, the documentation of each of the aircraft’s capabilities and capacity, and better recording of the information of the customers and hospitals associated with Husky Air. The information system’s focus on customer and operational areas of impact will also have effects on social, strategic, and financial areas of impact. The process of signing up to volunteer will be effortless and more volunteers who wants to serve the community and improve the society will consider joining. Their strategic design will be slightly impacted as they are already a successful company in their area of service with their current business strategy and have few, if any, competitors. The only notable strategic impact the project could have would be to make Husky Air stronger in their field of business and make it even harder for other

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competitors to enter. Their financial impact will have the least focus in the system as their charitable service is focused on providing a free service for people in need, however, their operational cost will decrease due to the improved efficiency in their day-to-day operation.

Desired Value Better: The proposed system will improve information gathering and

retrieval especially since Husky Air has no system currently in place. This will make data management effortless and quality of information will be improved. Information will also be able to be categorized, making it even easier to work with. This will also increase customer satisfaction through a more streamlined process.



Appropriate Metric


A timer will also be included in the system that will measure the amount of time for data retrieval and running of the company operations through the system. The less time it takes to find the information in the database, the better the response to service requests, especially in emergencies. This will be measured by calculating the amount of time on average it takes to retrieve information and to run operations on anything dealing with the Pilot Angels’ services and comparing it to results afterwards as a percentage decrease in time.


Customers’ satisfaction will most likely be improved almost immediately after the implementation of the system. A survey will be given six months after the implementation of the system with a goal of a 20% increase in the average

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customer satisfaction scale. So if the average satisfaction is a 6 before the implementation, we have a goal to raise it to about a 7 six months after.

Considering Air Husky currently does not have a computer-based system that documents data and information, implementing the system will instantly improve the time it takes to process and retrieve data. Three months after the training phase of the users on the system we have a goal of an 80% decrease in the time it takes to retrieve and process information that will provide the user with available pilots and aircraft for particular clients.


Since the focus of our project is to make a better impact for the customers and operations, we have developed an MOV for each area.

For customers, our goal is to increase customer satisfaction, which will be measured through surveys scaled 1-10, by 20% in a six-month period.

For operations, our goal is to decrease the time it takes to retrieve and process information by 80% in a three-month period.

Area of Impact

Value Metric Time

Customer Increase customer satisfaction with the Pilot Angels services and system.

Increase customer satisfaction, measured through surveys scaled 1-10, by 15-20%.

6 months

Operational Decrease the time it takes to receive and process information and schedule flights.

Reduce the time by 80% 3 months

4. A detailed Project Plan

a.

People Cost

Business Super User $25.00/hr.

Project Manager $30.00/hr.

Database Developer $39.00/hr.

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Programming Specialist $27.00/hr.

Survey Consultant $20.00/hr.

Technology Cost

1 x Server (SQL License) $900.00

2 x Router $170.00 each

1 x High-Speed Internet Access $150.00

6 x Computers (Visual Studio and Microsoft Project) $800.00 each

2 x Printer $120.00 each

2 x Phone Line $50.00 each

Facilities Cost

Office Space $4000 / month

Others Cost

Training $15.00/hr.

Implementation People's Hourly Rate

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b-

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Critical Path “shown in RED)

5.

The beginning date for the project is May 23, 2016, and the end date is July 18, 2016. The project will take 41 days to complete. The project has a single critical path as shown in Red on the graph above. The critical path is very important because it shows the longest path and the shortest time it would take to complete the project. The initial total baseline cost of the project is $10,488.00. The cost for Technology is $6,530.00. There is no over allocated; the amount of resources is at an ideal level.

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RESK MANAGMENT

This overall project is to develop a computer-based information system for Husky Air, an aviation company. The goal is to design a successful database with a friendly user interface for both staff and employees. It should help organize information regarding Husky Air’s services, such as plane rentals, instruction classes, pilot backgrounds as well as flight paths and availabilities. The business even does operations with volunteers called the Pilot Angels who transport those in need to medical facilities free of charge. Matching the right pilots with the right clients requires an organized computer database. For this phase of the project we are organizing a scope management plan, which will lay out what our system will include and as to what features will network together. This is the biggest deliverable phase of the project and will involve trial and error testing of each component of the database. It will include layouts for initializing the database, planning, execution and control, but also analysis and design as well as testing of the system. The database will be implemented to match the needs of Husky Air and help people to locate the right services for their needs.

3. The project’s MOV. (This should be revised or refined if necessary.)

Customers and operations are our two main areas of impact for the project, with customers being the primary focus and operations being secondary. Husky Air’s goal is to provide quality service to customers, and proper information gathering and retrieval will be necessary to provide efficient, effective, and safe service. This will give the organization an easier and more accurate analyzation of the availability of pilots and their schedule, the documentation of each of the aircraft’s capabilities and capacity, and better recording of the information of the customers and hospitals associated with Husky Air. The information system’s focus on customer and operational areas of impact will also have effects on social, strategic, and financial areas of impact. The process of signing up to volunteer will be effortless and more volunteers who wants to serve the community and improve the society will consider joining. Their strategic design will be slightly impacted as they are already a successful company in their area of service with their current business strategy and have few, if any, competitors. The only notable strategic impact the project could have would be to make Husky Air stronger in their field of business and make it even harder for other competitors to enter. Their financial impact will have the least focus in the system as their charitable service is focused on providing a free service for people in need, however, their operational cost will decrease due to the improved efficiency in their day-to-day operation.

Desired Value Better: The proposed system will improve information gathering and retrieval

especially since Husky Air has no system currently in place. This will make data management effortless and quality of information will be improved. Information will also be able to be categorized, making it even easier to work with. This will also increase customer satisfaction through a more streamlined process.


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Appropriate Metric


A timer will also be included in the system that will measure the amount of time for data retrieval and running of the company operations through the system. The less time it takes to find the information in the database, the better the response to service requests, especially in emergencies. This will be measured by calculating the amount of time on average it takes to retrieve information and to run operations on anything dealing with the Pilot Angels’ services and comparing it to results afterwards as a percentage decrease in time.


Customers’ satisfaction will most likely be improved almost immediately after the implementation of the system. A survey will be given six months after the implementation of the system with a goal of a 20% increase in the average customer satisfaction scale. So if the average satisfaction is a 6 before the implementation, we have a goal to raise it to about a 7 six months after.

Considering Air Husky currently does not have a computer-based system that documents data and information, implementing the system will instantly improve the time it takes to process and retrieve data. Three months after the training phase of the users on the system we have a goal of an 80% decrease in the time it takes to retrieve and process information that will provide the user with available pilots and aircraft for particular clients.


Since the focus of our project is to make a better impact for the customers and operations, we have developed an MOV for each area.

For customers, our goal is to increase customer satisfaction, which will be measured through surveys scaled 1-10, by 20% in a six-month period.

For operations, our goal is to decrease the time it takes to retrieve and process information by 80% in a three-month period.

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Area of Impact

Value Metric Time

Customer Increase customer satisfaction with the Pilot Angels services and system.

Increase customer satisfaction, measured through surveys scaled 1-10, by 15-20%.

6 months

Operational Decrease the time it takes to receive and process information and schedule flights.

Reduce the time by 80% 3 months

4. A printout of the Project Summary Report (original project plan)

People Cost

Business Super User $25.00/hr.

Project Manager $30.00/hr.

Database Developer $39.00/hr.

Programming Specialist $27.00/hr.

Survey Consultant $20.00/hr.

Technology Cost

1 x Server (SQL License) $900.00

2 x Router $170.00 each

1 x High-Speed Internet Access $150.00

6 x Computers (Visual Studio and Microsoft Project) $800.00 each

2 x Printer $120.00 each

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2 x Phone Line $50.00 each

Facilities Cost

Office Space $4000 / month

Others Cost

Training $15.00/hr.

Implementation People's Hourly Rate

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The beginning date for the project is May 23, 2016, and the end date is Sep 1, 2016. The project will take 74 days to complete. The project has a single critical path as shown in Red on the graph above. The critical path is very important because it shows the longest path and the shortest time it would take to complete the project. The initial total baseline cost of the project is $20,176.00. The cost for Technology is $6,530.00. There is no over allocated amount of resources; the amount of resources is at an ideal level.

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EARNED VALUE ANAYLSIS & QUALITY MANAGEMENT PLAN

Part I. Earned Value Analysis

Baseline

Updated

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Earned Value Analysis

Pilot Angel System Testing Planned Value Actual Cost % Completed Earned Value Cost Variance Schedule VariancePhase 1: Test Planning Develop Unit Test Plan $480.00 $720.00 100.00% $480.00 $240.00 Develop Integration Test Plan $720.00 $960.00 100.00% $720.00 $240.00 Acceptance Test Plan $560.00 $560.00 100.00% $560.00 $0.00Payment 1: $1,760.00 $2,240.00 $1,760.00 $480.00Phase 2: Unit Testing Code Walk-Through With Team $720.00 $720.00 100.00% $720.00 $0.00 Test Software Units $1,400.00 $2,240.00 100.00% $1,400.00 $840.00 Identify Programs That Do Not meet Specifications $560.00 $560.00 100.00% $560.00 $0.00 Modify Code $960.00 $1,680.00 100.00% $960.00 $720.00 Retest Units $1,120.00 $1,400.00 100.00% $1,120.00 $280.00 Verify Code Meets Standards $560.00 $560.00 100.00% $560.00 $0.00Payment 2: $5,320.00 $7,160.00 $5,320.00 $1,840.00Phase 3: Integration Testing Test Integration of All Modules $960.00 $1,200.00 100.00% $960.00 $240.00 Identify Components That Do Not Meet Specifications $280.00 $560.00 75.00% $210.00 $280.00 $70.00 Modify Code $960.00 $960.00 50.00% $480.00 $0.00 $480.00 Retest Integration of Modules $1,120.00 $1,120.00 75.00% $840.00 $0.00 $280.00 Verify Components Meet Standards $480.00 $480.00 80.00% $384.00 $0.00 $96.00Payment 3: $3,800.00 $4,320.00 $2,874.00 $520.00 $926.00Phase 4: Acceptance Testing Busines Review with Client $280.00 0.00% Identify Units and Components That Do Not Meet Specifications $560.00 0.00% Modify Code $720.00 0.00% Restest Units and Components $1,120.00 0.00% Verify That System Meets Standards $480.00 0.00%Payment 4: $3,160.00TOTAL $14,040.00 $13,720.00 $9,954.00 $2,840.00 $926.00

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It seems as though the final cost of the project will total between $16,880.00 and $20,040.00, if Phase 4 of the testing can be done as scheduled. However, all of the phase are over-budget and over-schedule so expect for Phase 4 to be over-budget and over-schedule as well. The system testing may only be over-budget by several thousand dollars but it is still more than what the company had officially planned on spending and it is likely to occur on the final part of the project. The project budget will definitely exceed the initial budget of $14,040.00, though it is still reasonable to proceed in the project. It is highly recommended to analyze how Bug Buster use their resources and spend their money to further negotiate the current budget.

Project Overview

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Work Overview

According to the project report, the testing of the system will be behind by more than two weeks. This definitely cause for concerns in meeting the initial schedule and budget of the whole project. Cutting any days or hours to do each tasks is not an option as all of the components of testing the system is critical in affecting the future reliability and efficiency of the product. This process reduces errors and bugs that may negatively affect the system’s performance and result. This is a procedure that makes sure that the system is successful with little to no bugs that will benefit the company in the long run. However, this setback can be softened by regularly ensuring that actual work is being accomplished by requesting for milestones and deliverables. This way, the workforce concentrates on accomplishing the task in order to provide us with actual results. It also reminds them the integrity of the initial agreement of the budget and schedule of the project.

Part II. Quality Management Plan

A. A short statement that reflects your team’s philosophy or objective for ensuring that you deliver a quality system to your client.

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461 RAMS team is committed to ensuring that our client Husky AIR receives high quality services and consistent feedback and information pertaining to the development and systematic progress of the project at hand. We find great pleasure in meeting and understanding the needs of the client. We find true confidence within our team to providing not only an exceptional quality product but a world class system. We know that by providing great customer service to our client, we will keep our current clients happy and receive more in the future.

B. Other than the examples of quality based metrics found in Table 10.3 (page 341), develop 2 process metrics, 2 product metrics, and 2 project metrics that can be used to monitor the quality of your project.

Two process metrics to be used are periodic audits during the construction of the system to check how it is developing as it project goes along and inspection of the system during development and even after it is complete to check for bugs. Two of the product metrics that will be used are our customer surveys to get feedback on how the system is functioning in favor of the customer and reliability checks on the system to make sure it is functioning properly on the technical side. Two of the project metrics that we will use are audits on how the budget is being used during the project’s life cycle and employee reports to see if the project is large enough and able to be delivered on time.

C. Develop and describe a set of verification activities that your project team could implement in order to ensure quality

The first option for verification should be a set of five system tests to show that all processes are disciplined, standard, and predictable. The next approach should be a walk-through with non-programming staff. This would show how well the system functions and how accessible it would be to the majority of target users. Finally, an outside review by company managers and by external business consultants would reveal more about the project’s appeal, usefulness, and sustainability.

D. Develop and describe a set of validation activities that your project team could implement in order to ensure quality

The validation activities for the new database will include prototype testing and routine maintenance to ensure the system works effectively. At full development and when ready for official launch the database will have been fully tested for errors. Then the system will finally be used by customers and staff and will be able to record feedback on customer satisfaction. If the customers are happy with the new database, then the project has met its goal.

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EXECUTIVE SUMMARY

TEAM INFO 461 HAS COMPLETED THE FOLLOWING TASK OF THE PROJECT:

THE BUSINESS CASE WITH THE FEASEABLITY ANALYSIS THE PROJECT INFSTRUCTRE THE SCOPE MAMGMENT REPORT THE PROJECT PLAN, SCHEDULE AND BUDGET THE RESK MANAGEMENT PLAN THE EARNED VALUE ANALYSIS THE QUALITY MANAGMENT PLAN

WHAT STILL NEED TO BE DONE;

MORE TRAINING FOR THE STAFF SINCE SOME STAFF MEMBERS SIIL SEEM TO BE UNCOFORTABLE WITH THE SYSTEM

RECOMNDATION:

UPGRADING THE COMPUTERS EVERY THREE YEARS CREATING AN APP FOR THE DATABASE SYSTEM SO IT IS

MORE PORTABLE FOR USE WITH TABLETS OR CELLPHONES

DESIGNATING A TRAINER FROM THE STAFF TO BE RESPONSIBLE FOR TRAINING NEW STAFF MEMBERS

MONTHLEY MAINTANANCE FOR THE SYSTEM WEEKLEY UPDATES FOR THE DATABASE SYSTEM

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Download - waleed final project

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