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Page 1: Total Quality Management

• Total Quality Management

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Page 2: Total Quality Management

Quality assurance - Total quality management

1 Total quality management

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Page 3: Total Quality Management

Quality assurance - Total quality management

1 The quality of products is dependent upon that of the participating

constituents, some of which are sustainable and effectively controlled while others are not. The process(es) which are managed with QA pertain

to Total Quality Management.

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Page 4: Total Quality Management

Total quality management

1 Total quality management

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Page 5: Total Quality Management

Total quality management

1 Total quality management (TQM) consists of organization-wide efforts

to install and make permanent a climate in which an organization

continuously improves its ability to deliver high-quality products and

services to customers

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Page 6: Total Quality Management

Total quality management - History

1 The exact origin of the term "total quality management" is

uncertain

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Page 7: Total Quality Management

Total quality management - Development in the United States

1 In the spring of 1984, an arm of the United States Navy asked some of its civilian

researchers to assess statistical process control and the work of several prominent

quality consultants and to make recommendations as to how to apply their

approaches to improve the Navy's operational effectiveness. The

recommendation was to adopt the teachings of W. Edwards Deming. The Navy branded the

effort "Total Quality Management" in 1985.

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Page 8: Total Quality Management

Total quality management - United States Department of Defense (1988)

1 "Total Quality Management (TQM) in the Department of Defense is a

strategy for continuously improving performance at every level, and in all

areas of responsibility

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Page 9: Total Quality Management

Total quality management - Standards

1 Total Quality Management: Guide to Management Principles, London,

England: British Standards Institution, 1992, ISBN

9780580211560, OCLC 655881602, BS 7850

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Page 10: Total Quality Management

Total quality management - Standards

1 Electronic Components Committee (1994), Guide to Total Quality Management (TQM) for CECC-

Approved Organizations, Brussels, Belgium: European Committee for Electrotechnical Standardization,

CECC 00 806 Issue 1

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Page 11: Total Quality Management

Total quality management - Standards

1 System zur Zukunftssicherung: Total Quality Management (TQM), Düsseldorf, Germany: Verein

Deutscher Ingenieure, 1996, OCLC 632959402, VDI 5500

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Page 12: Total Quality Management

Total quality management - Legacy

1 The Federal Quality Institute was shuttered in September 1995 as part of the Clinton administration's efforts

to streamline government. The European Centre for Total Quality

Management closed in August 2009, a casualty of the Great Recession.

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Page 13: Total Quality Management

Quality engineering - Total quality management

1 The quality of products is dependent upon that of the participating

constituents, some of which are sustainable and effectively controlled while others are not. The process(es) which are managed with QA pertain

to Total Quality Management.

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Page 14: Total Quality Management

Redundancy (total quality management)

1 'Total quality management' ('TQM') consists of organization-wide efforts

to install and make permanent a climate in which an organization

continuously improves its ability to deliver high-quality products and

services to customers

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Page 15: Total Quality Management

Redundancy (total quality management) - History

1 The exact origin of the term total quality management is

uncertain

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Page 16: Total Quality Management

Redundancy (total quality management) - Legacy

1 The Federal Quality Institute was shuttered in September 1995 as part of the Presidency of Bill Clinton|Clinton

administration's efforts to National Partnership for Reinventing

Government#Impact of the National Performance Review|streamline

government. The European Centre for Total Quality Management closed in August

2009, a casualty of the Great Recession.

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Page 17: Total Quality Management

Total Security Management - Relation to Total Quality Management

1 The TSM name borrows from the management concept Total Quality Management (TQM), an approach made famous by the work of W

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Total Security Management - Relation to Total Quality Management

1 The now well-accepted theory of Total Quality Management was not initially met with open arms in the

United States

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