RATIONALERATIONALE• Total Quality Management (TQM) is fundamental to ensure continous and sustainable success of any organisation. It is proven systematic approach to the planning and management of activities..• TQM is aimed to ensure contributions of aech activity are speared to business objectives achievement.

• The course will be focusing on the principals, implementation and critical success factors in deploying TQM. The techniques and tools on managerial and practical perspective will also be discuss.

CONTENTS CONTENTS (COURSE DURATION = 2 DAYS)(COURSE DURATION = 2 DAYS)

DAY 1• Introduction to TQM and it’s Benefits - The emergence of business threats - The acceptance of TQM Concept

• Introduction to Quality Theory

• Evaluation of Quality Management and Awards

• TQM Guru’s and Their Approaches

• TQM Underlying Concept - Customers focus - Continuos improvement - Employee involvement

CONTENTSCONTENTS

DAY 2• Top Management Leadership - Discussion and Exercises

• Management by Fact

• Supplier Partnership

• Business Results

• Video Presentation - Flight of Buffalo

• Managing Change Towards Excellence

WHO SHOULD ATTENDWHO SHOULD ATTEND

• Directors

• Managers

• Executives

• Engineers

• Those who are involved in ensuring continuos quality

improvement in an organisation

TRAINER PROFILETRAINER PROFILEMR. IRMAN KANGMR. IRMAN KANG

Mr. Irman Kang has a Master in Business Administration from

Southern Pacific University, U.S.A. He is also a certified lead auditor

for ISO9001:2000 and also a certified ISO/TS 16949:2002

Organization/Supplier Auditor.

Mr. Irman Kang also has a Certificate in Factory Management from

Sanno Institute of Management, Japan. He also has a Certificate in

Competent Toastmaster (CTM) from Toastmaster International, U.S.A.

He also has a Certificate in Training (Train The Trainer) from PSMB.

TRAINER PROFILETRAINER PROFILEMr. Irman Kang is very experience in conducting APQP, PPAP, FMEA, MSA and SPC trainings. He is also very experience in conducting Internal Quality Audit trainings and also participated in a lot of IQA audits as well as suppliers’ audits.

He has also conducted numerous trainings on 5S, 7QC Tools, Lean Manufacturing, Effective Supervision, Effective Communication, Effective Presentation, Project Transfer Management, Train The Trainer and Stress Management.

Mr. Irman Kang has 28 years of working experience in Quality Management Systems, Quality Assurance and Operations. Also covering a wide range of industries from semiconductors, plastics, wire harness, assembly of connectors and light emitting diodes (LEDs).