Download - Taking Happiness into Account
Happiness Countstaking the employee experience into account
Nic Markswww.happinessworks.co
@happiness_works
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Happiness is valuable
Harter,. K., Schmidt, F. L., Asplund, J. W., Killham, E. A., & Agrawal, S. (2010). Causal impact of employee work perceptions on the bottom line of organizations.
Perspectives on Psychological Science, 5(4), 378-389.
Happiness Success
The stock market performance of companies in the top 100 “great places to work”
Alex Edmanssource: “The link between Job Satisfaction and Firm Value”; Academy of
Management Perspectives 2012
The Happiness DividendPublically traded companies in the Fortune 100 Best Companies to Work For list have gained an average 10.8% a year since 1998.
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 20080
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Fortune Magazine's 100 Best Places to Work CRSP Value weighted index of US stocks
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SuccessHappiness
43-51%
lower absenteeismWork Europe Survey – 2008-2009;
Development Dimension International
33-58%
lower staff turnoverMacLeod & Clarke(2011)
48-50%
fewer accidentsGallup State of Global Workforce 2014;
MacLeod & Clarke, 2011
10% customer service
Gallup State of Global Workforce 2014
Happiness intelligence(responsive people metrics)
Happiness is predictive
TravelexTrial from October 2015Full roll-out May 2016
9,000 employees globally• Monthly happiness• Quarterly drivers
Performance review dataLeavers tracked
Actionable intelligenceFive key drivers
10,806 people, collected between 2011-2015 from 9 countries:
The UK (1392)The USA (2959)Finland (1028)Holland (1071)Ecuador (1034)Mexico (990)Peru (1020)Chile (1312)
Global representative samples
strengthsrespect
Connect
Be fair
Empower
Challenge
Inspire
Founded by Jos de Blok0–9,000 employees 2006-15150-200 new employees each monthLargest care provider in NetherlandsTurnover of around $275m within 8 yearsZero marketing spend
Self organizing teamsHave supportive coaches, instead of managersSet their own budgetsFocus on autonomyConnection with community
Client quotes“Happiness Works is helping Travelex move away
from the traditional global employee engagement surveys. It allows us to use
seamless cloud technology to understand how happy our people are. Their system gets to the core of how our employees feel and empowers
our managers locally to make a difference to the overall colleague experience using real-time
data.”
Gareth Morgan, Global HR Director Travelex
Happiness Countstaking the employee experience into account
Nic Markswww.happinessworks.co
@happiness_works
