Leadership Leadership CategoryCategory

Jim Hyde, PresidentJim Hyde, PresidentBone & Joint HospitalBone & Joint Hospital

SSM Health CareSSM Health Care

Founded in 1872

SSM Health CareSSM Health Care

21 hospitals, three nursing homes, 21 hospitals, three nursing homes, physician practices, home care, award-physician practices, home care, award-winning information centerwinning information center

23,000+ employees, 5,000 physicians, 23,000+ employees, 5,000 physicians, 5,000 volunteers5,000 volunteers

82% women, 18% minorities82% women, 18% minorities

SSM Health CareSSM Health Care

In Oklahoma . . .In Oklahoma . . .

Bone & Joint HospitalBone & Joint Hospital– Founded in 1926Founded in 1926– 330 Employees330 Employees– 140 Physicians140 Physicians

St. Anthony HospitalSt. Anthony Hospital– Founded in 1898Founded in 1898– 2000 Employees2000 Employees– 650 Physicians650 Physicians

Importance of LinkagesImportance of Linkages

CriteriaCriteria1.1 Organizational Leadership1.1 Organizational Leadership

- Senior Leadership Direction- Senior Leadership Direction

- Organizational Performance - Organizational Performance ReviewReview

Leadership SystemLeadership System

Recognized need to encourage Recognized need to encourage breakthrough performance among breakthrough performance among executive leadersexecutive leaders

Developed a cohesive leadership Developed a cohesive leadership system in 1997 as a part of an internal system in 1997 as a part of an internal self-assessment model based on the self-assessment model based on the Baldrige AwardBaldrige Award

Executive LeadershipExecutive Leadership

Seven expectations for executive Seven expectations for executive leaders ... leaders ...

Based on five system values:Compassion, Respect, ExcellenceStewardship, Community

ExpectationsExpectations

Superior Results in clinical, operational, and Superior Results in clinical, operational, and financial performancefinancial performance

Fact-based decision makingFact-based decision making Shared accountabilityShared accountability Continuous quality improvementContinuous quality improvement Customer focusCustomer focus Information sharingInformation sharing Commitment to develop peopleCommitment to develop people

All Employees are LeadersAll Employees are Leaders

Through our exceptional

health care services,

we reveal the

healing presence of God.

Our MissionOur Mission

Our MissionOur Mission

Exceptional satisfactionExceptional clinical outcomes

Exceptional financial performance

Constancy of PurposeConstancy of Purpose

Hang on to your vision!

Our Vision StatementOur Vision Statement

““... Communities, especially those that ... Communities, especially those that are are economicallyeconomically, , physicallyphysically and and sociallysocially marginalizedmarginalized, will experience , will experience improvedimproved healthhealth in body, mind, in body, mind, spirit and environment ... ”spirit and environment ... ”

Strategic, Financial and HR Strategic, Financial and HR Planning ProcessPlanning Process

Goals set by Innsbrook GroupGoals set by Innsbrook Group Support Vision and MissionSupport Vision and Mission Processes occur within each entity and Processes occur within each entity and

network to translate goals into entity network to translate goals into entity SFPsSFPs

Ensure the goals reflect each Ensure the goals reflect each stakeholder’s requirementsstakeholder’s requirements

Deploying Our MissionDeploying Our Mission Deploying Our MissionDeploying Our Mission

Established goals as a Established goals as a part of the strategic, part of the strategic, financial and human financial and human resources planning resources planning processprocess

Developed Developed department posters department posters and employee and employee passports to ensure passports to ensure alignment of goals alignment of goals across the across the organizationorganization

Established goals as a Established goals as a part of the strategic, part of the strategic, financial and human financial and human resources planning resources planning processprocess

Developed Developed department posters department posters and employee and employee passports to ensure passports to ensure alignment of goals alignment of goals across the across the organizationorganization

Culture of ImprovementCulture of Improvement

Addressing the nursing shortage

Assessing the Organization’s Assessing the Organization’s PerformancePerformance

Performance Management ProcessPerformance Management Process– Defines the roles and responsibilities of Defines the roles and responsibilities of

leadership groupsleadership groups– Defines a consistent set of reporting Defines a consistent set of reporting

toolstools– Establishes standardized definitions and Establishes standardized definitions and

indicators to ensure consistency in indicators to ensure consistency in measurementmeasurement

Assessing the Organization’s Assessing the Organization’s PerformancePerformance

Three General Areas of ReportingThree General Areas of Reporting– FinancialFinancial– Customer SatisfactionCustomer Satisfaction– Clinical Quality PerformanceClinical Quality Performance

16 System Level Indicators16 System Level Indicators– Monthly entity performance indicator Monthly entity performance indicator

reportsreports– Examination of variancesExamination of variances– Action on variancesAction on variances

Assessing the Organization’s Assessing the Organization’s PerformancePerformance

Leadership Development ProcessLeadership Development Process– 360-degree evaluations360-degree evaluations– Based on the 7 management practices Based on the 7 management practices

adoptedadopted Stakeholder surveysStakeholder surveys Utilized annual Baldrige feedback to Utilized annual Baldrige feedback to

develop action plans for improvementdevelop action plans for improvement

CriteriaCriteriaPublic Responsibility & CitizenshipPublic Responsibility & Citizenship

- Responsibilities to the Public- Responsibilities to the Public- Support of Key Communities - Support of Key Communities

andand Community HealthCommunity Health

Responsibility to the PublicResponsibility to the Public

Corporate Responsibility Process (CRP)Corporate Responsibility Process (CRP) Safe environment for patients, employees Safe environment for patients, employees

and visitorsand visitors Regulatory/licensureRegulatory/licensure AccreditationAccreditation Community HealthCommunity Health Bioterrorism Task ForceBioterrorism Task Force Contract Review ProcessContract Review Process

Preservation of the EarthPreservation of the Earth

1,557,481 pounds recycled

Healthy CommunitiesHealthy Communities

Mission AwarenessMission Awareness

Spirit DaysSpirit Days Reinforces the Mission throughout the Reinforces the Mission throughout the

yearyear Community ActivitiesCommunity Activities

– Adopt a FamilyAdopt a Family– Mark Twain ElementaryMark Twain Elementary

Charity CareCharity Care

$35.5 million in charity care$35.5 million in charity care $44.4 million in unreimbursed cost of $44.4 million in unreimbursed cost of

services under Medicaidservices under Medicaid