Download - Social Knowledge Management
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Social Knowledge Management
INFS 890 Seminar PresentationFriday, November 6, 2009
Cory Allen Heidelberger
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Questions (yes, for you!)Can knowledge management take place
outside the firm?If so, would such knowledge management
follow different rules?Who manages social knowledge?
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RoadmapKM/SKM definitions
What SKM is not... what it isA little theory (Laszlo & Laszlo)Who does SKM?
books? news? folklore? Web?Reimagine Rural
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Knowledge Management Defined“doing what is needed to get the most out of knowledge
resources” (Becerra-Fernandez et al., 2004)Wikipedia (yes, Wikipedia!)
“a range of practices used in an organisation to identify, create, represent, distribute and enable adoption of insights and experiences”
organisation: read business? “employees, customers, vendors”focus on K as “enterprise resource”Davenport & Prusak: business decisions, competitive advantagecounter: NASA
Becerra-Fernandez, I., Gonzalez, A., & Sabherwal, R. (2004). Knowledge Management: Challenges, Solutions and Technologies (Har/Cdr.). Upper Saddle River, NJ: Prentice Hall.
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Social Knowledge Managementnot just social media applied to KM
InmagicCollabNet team work for militaryKM + “Twitter”: tech focus doesn’t change basic nature
Geoff Spick. (n.d.). Inmagic Cozies Up to MOSS for Social Knowledge Management . Retrieved October 6, 2009.
Martin, G. (2009). On CollabNet - Social Knowledge Management. Retrieved October 6, 2009.
Sachoff, M. (2009, May 7). Implementing Social Knowledge Management . Retrieved October 6, 2009.
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Social Knowledgesocial knowledge: knowledge shared by a
group--group may transcend organizational
boundaries
Von Krogh, G., Ichijo, K., & Nonaka, I. (2000). Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation. Oxford: Oxford University Press.
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Social Knowledge ManagementSK + M, not KM + Stakes place across/outside organizationsaims beyond competitive advantageaims for social benefit
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SKM: Theoretical BasisLaszlo, K. C., & Laszlo, A. (2002). Evolving
knowledge for development: The role of knowledge management in a changing world. Journal of Knowledge Management, 6(4), 400-412.
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L&L: Three kinds of business knowledge1. atomistic
improving internal processes think Taylor, scientific management
2. egocentric gathering external knowledge think Porter: market, industry, customers
3. evolutionary innovation, corporate citizenship, global good
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Paradigm...traditional KM business metaphors:
1. jungle2. warfare3. machine
“mechanisitic”, “reductionistic” – traditional scientific paradigm
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...paradigm shift?evolutionary knowledge/SKM metaphor:
organism
In a highly interconnected world, the field of knowledge management faces the challenge of making concrete and relevant contributions for the betterment of society and not only for promotion of competitive advantage for business” (Laszlo & Laszlo, 2002)
produce human/social capital
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SKM: Whose Job Is It?social knowledge shared, open access
not seeking competitive advantage... so why invest?
tragedy of the commons?
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SKM: Possible Actorsnews?books?folklore?Web?
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An example?
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Future DirectionsCompare knowledge management on firm
level and social levelInvestigate how individuals/groups use online
tools for social knowledge management
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Questions? Musings? Speculation?
Thank you for participating!