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IBM Software Services for Tivoli

IBM Tivoli Support Technical Exchange Web Seminar:Tivoli Storage Manger for SharePoint

September 10, 2009

2IBM Software Services for Tivoli

Agenda:

• Introduction•Presentation

• What is TSM for SharePoint• Parts of TSM for SharePoint• Common Problems• Disaster Recovery• Troubleshooting Tips• New Features in 6.1

•Where to Find More Information•Q&A


Introduction:

This Tivoli Support Technical Exchange web seminar is intended to help provide a high level overview of the Tivoli Storage Manager for SharePoint product. Common problems will also be discussed. This will be based off of version 5.4.5 (DocAve 4.5.3). However I will discuss the additional features provided in version 6.1 (DocAve 5.1.2.1).

IBM Software Services for Tivoli

IBM Tivoli Support Technical Exchange Web Seminar:Tivoli Storage Manger for SharePoint

September 10, 2009


What is TSM for SharePoint

•TSM for SharePoint is an OEM of AvePoint's DocAve product which has been adapted to store data in TSM.

•This allows you to backup and restore your SharePoint data.


Parts of TSM for SharePoint

•DocAve Client (Agent)• This is installed on all systems in the farm.

•DocAve Manager Server• Was CE• Web GUI

•DocAve Media Server• Derby DB• Index files

•TSM Server


TSM for SP TSM for SP Media Media ServerServer

TSM for SP TSM for SP Media Media ServerServer

Parts of TSM for SharePoint

HTTPHTTP

SQL ServerSQL ServerWebWeb

BrowserBrowser ControlControlMessageMessage

ControlControlMessageMessage

Share Point FarmShare Point Farm

TSM for SPTSM for SPManagerManager



TSM for TSM for SP ClientSP Client

TSM for SP TSM for SP Media ServerMedia Server

IBM IBM TSM TSM

ServerServer

SharePointData

SharePointData

SharePointData


Common Problems

•Permissions•Setup of Schedules•Pruning


Common Problems - Permissions

•Front-End Servers (all agents) : • Local administrator rights • Farm administrator rights


Common Problems - Permissions

•Platform Level Backups require additional permissions• Member of the local administrator group • Granted the following privileges in local security policy (log off and log

back in to let these changes take effect): “Act as part of the operating system” and “Replace a process level token”

• For a SharePoint Control Agent User, also needs SP Farm Admin, Database Creator, SysAdmin

• For a SQL Server Member Agent User, need SysAdmin server role

• SQL clusters need “View Server State” permission on SQL server to query the SQL cluster nodes.

• Some environments need “Logon as batch job”


Common Problems - Setup of Schedules

•One plan, many schedules


Common Problems - Pruning


Disaster Recovery

•Parts needed• Data Backups

–This is the data stored on the TSM Server

• Index Files–Found on the Media Server

• \Tivoli\TSM\SharePoint\DocAve4\VaultServer\MediaServer\Data\

• System Recovery Backup–Performed from the control panel

–Scheduled or manual

–Found on the Media Server

• \Tivoli\TSM\SharePoint\DocAve4\DocAveData\

DEMO


Troubleshooting Tips

•Debug Level logs• Open the log manger: TSM for Sharepoint GUI -> Control Panel ->

System -> Log Manager.• Turn the log level setting to 'Debug' for the DocAveWeb, DocAveNet, and

DocAve media server involved under the area "Log Level Settings".• Open the Agent Monitor: TSM for Sharepoint GUI -> Control Panel ->

Agent Monitor.• Click on each Agent and set the "Log Level" to debug in the dropdown.

•Job Id• Found in the Job Monitor

•Screen shots

DEMO


New Features in 6.1

•Business Intelligence Matrix •Restore Timeline •Backup Templates •Coalescing Incremental Backups •Discovery Dashboard •User Interface


New Features in 6.1 - Business Intelligence Matrix

•Automatic classification of SharePoint content based on the business importance and modification frequency of the content.

•These two factors make up the row and column of a criticality matrix where each element in the matrix can have a custom backup plan mapped to it.

•This allows backup schedules of SharePoint content to be based on these dynamic parameters.


New Features in 6.1 - Restore Timeline

•Restore content can be selected based on when backups were run.

•This eliminates the need to search through backup data to find which plan has the desired content to be restored.


New Features in 6.1 - Backup Templates

•Commonly used backup parameters can be saved in templates which can then be used in multiple backup plans.


New Features in 6.1Coalescing Incremental Backups

• Incremental backups can be merged with the most recent full backup to form a new virtual full backup.


New Features in 6.1 - Discovery Dashboard

•Provides an overview of your system where you can see the status of TSM for SharePoint logs, view the upcoming plans, and see the percent of plans that have succeeded or failed in the past few days or months.


New Features in 6.1 - User Interface

•The GUI has been significantly improved from earlier versions.

The GUI has been significantly improved from earlier versions.


New Features in 6.1 – Backup Levels

•The names for the backup levels has changed for several of them

•Previous Versions => 6.1• Item => Item•SubSite => Site•Site => Site Collection•Platform => Platform


Where to Find More Information:

•Product Manuals• Found in the info center

–http://publib.boulder.ibm.com/infocenter/tivihelp/v1r1/topic/com.ibm.tivoli.sharepoint.doc/DocAve_4.5_IBM_TSM_User_Guide.pdf

–http://publib.boulder.ibm.com/infocenter/tsminfo/v6/topic/com.ibm.itsm.ic.doc/DocAve_v5_IBM_TSM_User_Guide.pdf

•AvePoint Knowledge center• http://avepoint.com/support/knowledge-base-and-faq/


Q&A:

The operator will instruct you on how to ask your questions of the

presenters.

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