Transcript
Page 1: Service and Support for 2tCloud CSP resellers · Microsoft Cloud | Intune & EMS Intune & EMS includes Intune and Enterprise Mobility Suite. Microsoft Cloud | OneDrive for Business

Service and Support for 2tCloud

Microsoft CSP Resellers

November 2015 – Hermen Vorstenbosch [Service Delivery Manager]

Page 2: Service and Support for 2tCloud CSP resellers · Microsoft Cloud | Intune & EMS Intune & EMS includes Intune and Enterprise Mobility Suite. Microsoft Cloud | OneDrive for Business

Main page

New to Copaco?

Online help

Already a Copaco reseller but not yet a 2tCloud

reseller?

One or more Products aren’t

accessible or are unusable?

How can I use my Microsoft CSP Product?

The product is usable but in an impaired fashion

I have a sales related question

How can I order a Microsoft

Cloud Services Product?

How can I migrate to

Microsoft Cloud?

hover over with your

mouse

CSP Products overview

2tCloud Knowledge base

I have a question about my invoice

(MPN ID) Make sure Microsoft can track your

sales

Migrate Advisor or Open to CSP

How can I make a Quotation?

Page 3: Service and Support for 2tCloud CSP resellers · Microsoft Cloud | Intune & EMS Intune & EMS includes Intune and Enterprise Mobility Suite. Microsoft Cloud | OneDrive for Business

New to Copaco?

To start selling Microsoft Cloud Services; customers need to be a reseller in NL/BE/LU and need to be registered at Copaco and the 2tCloud platform.

Step 1 - Copaco registration

• New NL Customer

• New BE / LU CustomerNote that if the form is filled in correctly the registration will process immediately!

[Mon – Fri | 09h00 – 17h00 CET | Service activation 15 minutes to 1 day]

Step 2 – 2tCloud platform registration

Registration form via http://www.copaco.com/webshop/control/2tcloud (available after Copaco registration)

[Mon – Fri | 08h00 – 18h00 CET | Service activation within 2 business days]

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Page 4: Service and Support for 2tCloud CSP resellers · Microsoft Cloud | Intune & EMS Intune & EMS includes Intune and Enterprise Mobility Suite. Microsoft Cloud | OneDrive for Business

Already a Copaco reseller but not yet a 2tCloud reseller?The reseller can start sell Microsoft Cloud Services to its end customers after the initial 2tCloud platform setup.

2tCloud platform registration

• Registration form via http://www.copaco.com/webshop/control/2tcloud(only available after Copaco registration)

[Mon – Fri | 08h00 – 18h00 CET | Service activation within 2 business days]

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Page 5: Service and Support for 2tCloud CSP resellers · Microsoft Cloud | Intune & EMS Intune & EMS includes Intune and Enterprise Mobility Suite. Microsoft Cloud | OneDrive for Business

(MPN ID) Make sure Microsoft can track your salesTo make sure that Microsoft can still track your sales over Office 365, you must attach your Microsoft Partner Network ID number to the 2tCloud Platform via the Partner portal.

MPN ID registration

• Registration form via https://partner.2tcloud.com/account_settings (only available after login)

Note: if you don’t have an MPN ID, you can sign up for free on Microsoft’s website

Follow these steps:

• Have your Live ID ready, or create one if you don’t have one

• Complete your organization’s contact information

• Complete your partner profile

• Accept the Microsoft Partner Network legal agreement

[Mon – Sun | 00h00 – 24h00 CET | Service activation within 1 minute]

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Page 6: Service and Support for 2tCloud CSP resellers · Microsoft Cloud | Intune & EMS Intune & EMS includes Intune and Enterprise Mobility Suite. Microsoft Cloud | OneDrive for Business

How can I order a Microsoft Cloud Services Product?• Firstly reseller needs to be registered at Copaco and the 2tCloud platform

• Step 1 – Login to the partner control panelStep 1A – Go to the billing section of the control panelStep 1B – Create a new customer

• Step 2 – Reseller needs to logon to the control panel of the end customerNote that if a reseller wants to order Microsoft Cloud Services for own use, the reseller has to go to resellers own control panel!

Complete Step 1A and 1B prior to ordering Microsoft Cloud Services on behalf of the end customer

• Step 3 – Reseller needs to go to the store and press buy more servicesNote that when ordering CSP via the Control Panel you can get a notification that your *.onmicrosoft.com domain already exists. If this occurs please contact support at +31 (0)40 2306 205

• Step 4 – Place and configure order

[Mon – Sun | 00h00 – 24h00 CET |Service activation within 15 minutes]

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Page 7: Service and Support for 2tCloud CSP resellers · Microsoft Cloud | Intune & EMS Intune & EMS includes Intune and Enterprise Mobility Suite. Microsoft Cloud | OneDrive for Business

How can I use my Microsoft Cloud Services Product?• How to questions can be answered by the service desk• The service desk answers questions in Dutch and English• If a support engineer - who speaks your native language - is not available at

the time of call, you will be answered in English. If necessary a callback request will be made!

• Create a ticket via https://partner.2tcloud.com/support/• Call support at +31 (0)40 2306 205 (support by phone only is availible after

a ticket has been submitted)Note that calling support will not give you a higher priority or faster help.

[Mon – Fri | 08h00 – 18h00 CET | Response within 1 day]

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Page 8: Service and Support for 2tCloud CSP resellers · Microsoft Cloud | Intune & EMS Intune & EMS includes Intune and Enterprise Mobility Suite. Microsoft Cloud | OneDrive for Business

I have a sales related question

For sales related questions e.g. license and plan content related, you can contact the Microsoft team at: +31 (0)40-2306370 or contact the 2tCloud team at: +31 (0)40-2306340

[Mon – Thu | 09h00 – 17h30 CET – Fri | 09h00 – 17h00 CET | Response within 1 day]

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Page 9: Service and Support for 2tCloud CSP resellers · Microsoft Cloud | Intune & EMS Intune & EMS includes Intune and Enterprise Mobility Suite. Microsoft Cloud | OneDrive for Business

How can I make a Quotation?

To make a quotation please login to the partner portal quotation tool

https://partner.2tcloud.com/quotation/ (only available after login)

• Step 1 – Login to the partner portal Step 1A – Go to the quotation section of the partner portal

• Step 2 – Select the Microsoft Cloud product to add to the quotation Step 2A – Select the desired Service Step 2B – Select the desired Service Plan Step 2C – Press the [add to quotation] link Step 2D – Fill in the desired amount (keep in mind that 1 license is included in every subscription) Step 2E – Press the [Add to quotation] button Step 2F – [Generate PDF] via the button or add more products to the quotation via the [Back to Portfolio overview] button

and repeat the steps

• Step 3 – Send a Purchase Order to the Microsoft Sales team at [email protected]

[Mon – Sun | 00h00 – 24h00 CET | Quotation PDF within 1 minute]

[Mon – Thu | 09h00 – 17h30 CET – Fri | 09h00 – 17h00 CET | Purchase Order processing within 1 day]

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Page 10: Service and Support for 2tCloud CSP resellers · Microsoft Cloud | Intune & EMS Intune & EMS includes Intune and Enterprise Mobility Suite. Microsoft Cloud | OneDrive for Business

One or more Products aren’t accessible or are unusable?Multiple users or Products are affected!Note that invalid support escalations will be charged at the applicable rate of €250,- per event!

• 7x24 support by Copaco

• 1 hour response

• NL - Call technical support at +31 (0)40-2306204

• BE_NL/BE_FR/LU - Call technical support at +32 53281100

[Mon – Sun | 00h00 – 24h00 CET | Response within 1 hour]

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Page 11: Service and Support for 2tCloud CSP resellers · Microsoft Cloud | Intune & EMS Intune & EMS includes Intune and Enterprise Mobility Suite. Microsoft Cloud | OneDrive for Business

The product is usable but in an impaired fashion?

A single user, Customer, or Product is partially affected!

• Support during business hours 08h00 – 18h00 by Copaco

• 2 hours response

• NL - Call technical support at +31 (0)40-2306204

• BE_NL/BE_FR/LU - Call technical support at +32 53281100

[Mon – Fri | 08h00 – 18h00 CET | Response within 2 hours]

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Page 12: Service and Support for 2tCloud CSP resellers · Microsoft Cloud | Intune & EMS Intune & EMS includes Intune and Enterprise Mobility Suite. Microsoft Cloud | OneDrive for Business

I have a question about my invoice

• Invoice information can be found in the billing section of the Odin control panel

• Knowledge base article about finding your invoice

• For questions about invoice details you can contact the Microsoft team at : +31 (0)40-2306370

[Mon – Thu | 09h00 – 17h30 CET – Fri | 09h00 – 17h00 CET | Response within 1 day]

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Page 14: Service and Support for 2tCloud CSP resellers · Microsoft Cloud | Intune & EMS Intune & EMS includes Intune and Enterprise Mobility Suite. Microsoft Cloud | OneDrive for Business

How can I migrate to Microsoft Cloud?

• Copaco Professional Services can help customers migrate to Microsoft Cloud services e.g. migrate to Exchange, setup Azure Active Directory, and many more…

• Contact the Professional Services Team at +31 (0)40-2306400 or at [email protected] for more information

[Mon – Fri | 08h30 – 17h00 CET | Response within 1 day]

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Page 15: Service and Support for 2tCloud CSP resellers · Microsoft Cloud | Intune & EMS Intune & EMS includes Intune and Enterprise Mobility Suite. Microsoft Cloud | OneDrive for Business

Migrate Advisor or Open to CSP

Existing O365, Open or Advisor customers can migrate to CSP. Please contact the Microsoft team at : +31 (0)40-2306370 for help.

• Please keep ready the following customer details:• The customers name as registered at the chamber of commerce• A primary customer contact name and telephone number• Email address of the customers O365 administrator

• Please keep ready the following partner details:• A primary partner contact name and telephone number• MPN ID

[Mon – Thu | 09h00 – 17h30 CET – Fri | 09h00 – 17h00 CET | Response within 1 day]

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Page 16: Service and Support for 2tCloud CSP resellers · Microsoft Cloud | Intune & EMS Intune & EMS includes Intune and Enterprise Mobility Suite. Microsoft Cloud | OneDrive for Business

CSP products overviewCategory Description

Microsoft Cloud | Azure Azure includes Azure AD Basic and Premium, and Azure Rights Management.

Microsoft Cloud | Office 365 BusinessOffice 365 Business includes Office 365 Business, Business Essentials and Business Premium.

Microsoft Cloud | Dynamics CRM Dynamics CRM includes CRM Online Essential, Basic and Professional.

Microsoft Cloud | Office 365 Enterprise Office 365 Enterprise includes Office 365 ProPlus, Enterprise K1, E1, E3 and E4.

Microsoft Cloud | Exchange OnlineExchange Online includes Exchange Online Kiosk, Exchange Online Plan 1 and 2, and Exchange Online Protection.

Microsoft Cloud | Intune & EMS Intune & EMS includes Intune and Enterprise Mobility Suite.

Microsoft Cloud | OneDrive for Business OneDrive for Business includes OneDrive for Business with Office Online.

Microsoft Cloud | ProjectProject includes Project Lite, Project Online, Project Pro for Office 365 and Project Online with Project Pro for Office 365.

Microsoft Cloud | SharePoint Online SharePoint Online includes SharePoint Online Plan 1 and 2.

Microsoft Cloud | Skype for Business Skype for Business includes Skype for Business Online Plan 1 and 2.

Microsoft Cloud | Visio Visio includes Visio Pro for Office 365.

Microsoft Cloud | Yammer Yammer includes Yammer Enterprise.

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