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SB9011D All-in-one Touch POS Terminal
USER MANUAL
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Tab le o f Cont ent s
1 Overview . . . . . . . . . .. . . . . . . . . . . . . . .. . . . . . . . . . . . . . .. . . . . . . . . . . . . . .. . . . . . . . . . . . . . .. . . . . . . . . . . . . .. . . . . . . . 2
1.1
Safety Inform ation ........................................................................................ 2
1.2
Electrom agnetic com patibility statem ent ................................................. 3
2 I n st a l la t i o n G u i d e. . . . . . . . . . . . . .. . . . . . . . . . .. . . . . . . . . . . . . . . . . .. . . . . . . . . . .. . . . . . . . . . . . . . . . . . .. . . . 4
2.1
Appearances .................................................................................................... 4
2.2
Rear panel I/O connectors ............................................................................. 5
3 Se t u p a n d D r i ve r I n st a l la t i o n. . . . . . . . . . .. . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . .. . . . . . . . . . .. . . . 6
3.1
M otherb oard BIO S settings .......................................................................... 6
3.2
Touch screen driver installation: .................................................................. 8
4
Troub leshoot ing ............................................................................... 16
5 Speci f icat ions ................................................................................... 19
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1 Overview
Than k you for purchasing the SB9011D all-in-on e touch PO S term inal, Bem atech is
com m itted to continuou sly im prove product quality and provide better
after-sales service. In order to take full advantage of ou r devices, w e strongly
recom m end that you take the tim e to read this m an ual before diving into
softw are solution.
Note: Informat ion in t his manual may change wit hout prior not ice.
1.1 S a f e t y In f o rm a t ion
Before plug in the prod uct, please m ake sure the pow er you provide
m eets the pow er requirem ents (such as voltage, frequency); M ake sure
the grou nd term inal of the pow er outlet is w orking prop erly.
Lightning m ay dam age this product. D uring ligh tning storm s, unplug
the n etw ork cable, pow er cab le and any other connection s.
Turn off pow er before connecting any devices (except U SB devices) to the
term inal.
D o not attem pt to op en the chassis. You m ay b e hurt by electric shock.
For service, call your place of purchase.
D o not spill liquid on the term inal. D o not place any objects into the
ventilation holes of this product. It m ay cause short-circuit of the internal
com ponents an d cause a fire or electric shock.
After the com puter is stored below tem perature of 10 C, please place the
m achine in room tem perature (10-35 C) in the original packing for at
least tw o hou rs to allow the term inal to restore to room tem perature
before op eration. This is to avoid condensation that m ight bring
electrical dam age.
Keep the term inal clean, dry, an d aw ay from dust, m oisture an d direct
sunlight.
D o not use harsh chem icals or strong clean ing solven ts to clean the
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2 I n st a ll a t i o n Gu id e
2 .1 Appearances
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2 .2 Re a r pa ne l I /O c onne c t o rs
At the rear panel of the SB 9011D is a row of external I/O device connectors
detailed as follow s:
PO W ER key: Turn p ow er on/off
M O U SE: Connection to P S/2 m ouse
KB: Con nection to PS /2 keyboard
LP T: D B25 parallel port for con nection to PO S printer
VG A: VG A signal ou tput for connection to external m onitor
CO M 1.3.4.5.6: D B9 port for connection to serial devices
U SB: Connection to U SB devices
LAN 1: RJ-45 E thernet connection to 100M -bit LA N
LAN 2: RJ-45 Ethernet connection to G iga-bit LA N
LIN E O U T: Stereo p hone jack aud io output
M IC IN : M icrop hone inpu t
12V D C IN : Conn ection to 12V D C Pow er Supply
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3 S et u p a n d D r i v er I n st a l la t i o n
3 . 1 M o t h e r b o a r d B I O S se t t i n g s
The PO S term inal has a BIO S (B asic Input O utput System ) chip on the
m otherboard. Every tim e you start the term inals, the system w ill first run the
BIO S self-test routine to check the m ain com ponents of the system to ensure it is
w orking properly.
The term inal is loaded w ith default BIO S settings in the factory. Please do not
change the param eters in the BIO S unless necessary.
In the follow ing situations, you need to run the BIO S setup:
1) Error m essage app ears on the screen d uring the system self-test and
requested to enter BIO S setup.
a. Press F1 to run setup; or
b. Press F2 to load defau lt values and con tinue
2) If you n eed to change the factory default settings to custom ized ap plication
requirem ents.
a. D uring system boot, hit D EL key to enter BIO S setup.
b. If the m essage disappears before you respo nd to, you can turn off the
m achine and restart the com puter. You can also press + +
to restart.
Contro l keys
M ove up
M ove dow n
M ove left
M ove right
To select this option
To exit the m enu or to return to the m ain m enu from the subm enu
Increase the value or change selection Reduce the value or change selection
H elp, on ly available in the status m enu and select tem plates m enu
To load defaultl settings
To store settings and exit the CM O S SE TU P program
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M a in CM O S Se t u p M e n u
System O verview
IP25X2 B IO S V ER:1.00
AM IBIO S
Version :08.00.15
2011-06-20
Item H elp
Built D ate:06/20/11
ID :LIPVB8106
System sum m ary
ID E D evice N ot detected
W hile entering setup
BIO S auto detects the
Presence of SATA
D evice. Th is displays
The status of auto
detection of SATA
devices.
CF D isk D evice N ot detected
SATA1 D evice H ard D isk
SATA 2 D evice N ot D etected
System tim e (hh:m m :ss)
System date (m m :dd:yy)
Language
12 : 34 : 56
Fri 10/26/2012
English
System O verview
IP25X2 B IO S V ER:1.00
AM IBIO S
Version :08.00.15
2011-01-05
F1 H elp Select Item +/- Change Values F9 Setup D efau lts
Esc Exit Select M enu En ter Select Su b M enu F10 Save and Exit
A d v a n ce d Se t t i n g s M e n u Advanced Settings Item H elp
W ARN IN G : setting w rong values in the below
sections m ay cause system to m alfun ction
CPU Con figu ration
Supper IO Configuration
Configure CPU
H ardw are H ealth Configure
ACPI Configure
U SB Con figu ration
APM Configuration
F1 H elp Select Item +/- Chan ge Values F9 Setup D efaults
Esc Exit Select M enu Enter Select Sub M enu F10 Save and Exit
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E xit M e n u
Exit options Item H elp
Save Chan ge and Exit
D iscard Change and Exit
D iscard C hange
Load O ptim al D efault
Exit system setup
after saving the
changes.
F1 H elp Select Item +/- Chan ge Values F9 Setup D efau lts
Esc Exit Select M enu Enter Select Su b M enu F10 Save and Exit
3 .2 Touc h s cre e n d r iv e r ins t a l la t ion :
St ep 1:N avigate to the installer directory to find the setup.exe file. D ouble-clickon setup.exeto start installation.
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S t e p 2 : W hen installation starts, click [N ext] to p roceed to the next step.
S t e p 3 : Installation in progress
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S t e p 4 :U ncheck Install PS/2 interface driverand click [N ext] to continue
installation.
S t e p 5 :U ncheck install R S232 interface d riverand click [N ext] to continue
installation.
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S t e p 6 : Select option N O N E, click [N ext] to continue installation.
S t e p 7 : W hen installing U SB touch, please connect the U SB controller and U SB
cab le
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St e p 8 :If there are additional touch m onitors connected, please check Support
m ulti- m onitor system .
S t e p 9 : Select the destination location to install the tou ch driver. Th e default
path is C: \ Program Files \ eG alaxtouch. Click [N ext] to continue installation.
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Step 10: Select the P rogram Folder to install the utility. Th e default is
eG alaxtouch. Click [N ext] to continue installation.
St ep 11: Check the option to create a d esktop shortcut icon.
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After install the d river successfully, identify the U SB controller is installed as
show n b elow .
Touch function settings
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Touch calibration
Touch device line test
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4 Troub leshoot ing
1) Te rm ina l doe s no t boo tIf the term inal can not boo t after repeated pressing of the pow er sw itch w hen
connect to the pow er, the term inal pow er light rem ains off, the fan d oes not
op erate, an d the B IO S beeping is not heard, it m igh t be pow er supply problem s.
(a) Check the pow er ad ap ter is plugged in correctly to the pow er outlet.
(b) Check the connection betw een the term inal and the pow er adapter, an d then
re-boot the m achine.
(c) If the term inal is w orking in high tem perature environm ent that causes theterm inal au tom atically shut dow n in p rotection m ode, please disconnect the
pow er of the m achine. W ait until environ m ent tem perature has dropped and
restart.
(d) If the term inal does not boot after a sudden pow er failure or illegal shutdo w n,
unplug the adapter from the term inal, and press the p ow er button several tim es.
Then plug in the adap ter an d b oot again.
(e) If the ad apter ligh t blinks or go off, unplug the adap ter im m ediately an d do
not plugged in again. Contact w ith our prod ucts service cen ter.
2 ) T h e t e r m i n a l a u t o m a t i ca l ly r e st a r t ( o r sh u t d o w n )
If term inal is freq uen tly autom atic shutdow n or au to-boot du ring operation (or
boot up),
(a) Check the p ow er sup ply is connected properly; m ake sure the plug is not loose
and contacts are in good condition;
(b) Check if the A C line voltage is stable;
(c) A sudden pow er failure or im prop er shutdow n m ay cause this prob lem . Press
F8 to boot system into safe m ode and debug.
(d) If any new hardw are is added or replaced that caused this prob lem , rem ove
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the h ardw are an d reboo t;
(e) If the above steps do n ot resolve this problem , reinstall the operating system .
3 ) The t o uc h s cre e n doe s no t re spon d(a) Rem ove the touch driver and then install it again.
(b) Execute the eG alaxTouch utility and check if the interface p ort is w orking.
4 ) W h e n t o u c h i n g t h e scr e e n , cu r s o r a l w a y s r e t u r n s t o a f i xe d p o si t i o n .
(a) Check if there is anything pressing on the touch screen.
(b) O ther high pow er or high frequency equ ipm ent m ay affect the screen or
controller. M ake sure that the touch screen is aw ay from the high-voltage
equ ipm ent.
(c) The touch screen driver is not installed correctly, install the driver (please refer
to the "Touch Screen Setup") an d run a 25-point calibration.
5 ) Touc h s cre e n is no t a c cura t e
Please run the touch screen calibration program w ith a 25-point recalibration, w e
also recom m end you to do this after chan ge the m onitor resolution or refresh
rate. W hen running the calibration, tou ch the center of calibration point to
assure accuracy.
6 ) T h e cu r s o r m o v e s o p p o s it e t o t h e t o u c h m o ve m e n t
(a) Run the 4/9/25 p oint calibration.
(b) The touch screen driver is not installed properly, reinstall the d river.
7 ) The curs or f i x e d a t t he e dge o f LCD
(a) Check if the edge of the screen is being pressed by som ething.
(b) Check the edges of the LCD if there is anything jam m ed in the front bezel.
(c) M ake sure the touch screen is clean.
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8 ) The curs or in t he t ouc h sc re e n c a n on ly m ov e in a sm a l l a re a o r t ou ch
pos i t ion s a re ina c cura t e .
(a) This situation u sually occurs first tim e after installing the driver. Please run
the touch screen calibration program . W e also recom m end you to d o this after
changing m onitor resolution .
(b) Run the touch screen calibration program to do a 25-point recalibration.
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5 Spec i f ica t ions
M OD EL SB90 11D 15 Al l -in -one Touch POS Term ina l
M a in B o a r d
CP U Intel Atom Processor, D 525 dual core 1.8G H z
Ch ipset D 525 + CH 8M chipset
M em ory D D R3 1066/1333, up to 4G B
Storage SA TA 2.5 inch H ard D isk D rive, 160G B or higher
Di s p l a y
LCD panel 15TFT LCD
Resolution 1024x768
Brightness 250cd/m2
Touch Screen 5-w ire resistive tou ch
View Angle H orizontal: 140 Vertical: 130
Tilting Angle 0 to 90
I / O Por ts
External D C Inp ut 1x D C jack
PS/2 Ports 1x PS/2 m ou se, 1x PS/2 keyboard
Serial Ports 5x D B9 serial po rts (CO M 1, CO M 3-CO M 6)
Parallel Port 1x D B25 parallel port
VG A 1x D B15 2ndvideo VG A con nector
LA N 2x RJ45, (1x 100M bit, 1x 1G bit)
U SB 4x U SB 2.0
Audio 1x audio out, 1x m ic in
E n v i r o n m e n t
O perating Tem perature 0C to 40C
Storage Tem perature -20C to 60C
Relative H um idity 8% to 80% no n-con den sing
El e ct r i ca l (Ex te rna l Pow e r Ada p t e r )
Inpu t 100 to 250VA C, 50 to 60H z AC 2.5A
O utpu t D C 12V 7A
Pow er Consum ption 35W m ax
M e c h a n i ca l
Packing D im ensions 460x420x240m m
W eight N W 6.5Kg, G W 8.5Kg
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SB9011D All -in-one Touch POS t erminal