Download - Say "Yes" to change

Say “Yes” to Change

Copyright @ Thinking Trends Pte Ltd 2014

Ted Chan�Principal Consultant �

Winston Churchill

“To improve is to change; to be perfect is to change often.”

30 % Copyright @ Thinking Trends Pte Ltd 2014

Success of Change Effort…

%


Forces of Change

External�•  Technology�•  Economy�

•  Market Niche �•  Social Needs and Values �

•  Government policies �

Internal�•  Innovation �

•  Leadership & Vision�•  Workforce Demographics �•  Employee Dissatisfaction�

•  Performance Failures �


Transformation�

metamorphosis �journey�

CHANGE �

•  Copyright @ Thinking Trends Pte Ltd 2014

Emo(onal wilderness.

• 

Emotional Wilderness

Journey to Excellence Copyright @ Thinking Trends Pte Ltd 2014

Journey to Excellence


Emotional Wilderness

New Beginning

•  Denial�•  Shock�•  Anger �•  Stress�

•  Enthusiasm�•  Hope �•  Acceptance �•  Impatience �•  Skepticism�Ending – Letting Go


Emotion and Motivation e<mot>ion �<mot>ivation �“Motere” = to move �

Without emotions �- not motivated to anything


Ques(on: my role

What happens when stuck? •  Stomach pains�•  Headaches�•  Hypertension�•  Increased conflicts at home �•  Absenteeism�•  Chronic depression�

Disease

Dis-ease? =


What’s my role?


How to lead, motivate and help others in this

Change Journey?


1. All people are motivated


People are motivated primarily by Fun Pain Pride �


2. People will resist Change


•  Job Security �•  Psychological

Comfort �•  Control over �

One’s Future�•  Purpose/Meaning�•  Competence �•  Social Connections�

Perceived Losses

•  Territory�•  Future

Opportunities �•  Power �•  Social Status�•  Trust in Others�•  Independence and

Autonomy�Copyright @ Thinking Trends Pte Ltd 2014

3.  You can’t change people, just their behaviour


1. Get onto the same wavelength


W I I F M ? �


a)  Listen, Listen, Listen b)  Ask Questions c)  Keep your message simple

1. Get onto the same wavelength


People do not care how much you know until they know how much you care

John Maxwell �


2. Pull, not Push


Pushing and Pulling Behaviour

Push Behaviour

•  Talk too much •  Talk in terms that make sense to us •  Don’t listen to their point of view •  Use prescriptive language – like

‘should’, ‘ought’ and ‘can’t’. •  Leading and evaluative questions

Pull Behaviour

•  Seek information •  Ask question to help the other person

‘rethink’ their position •  Build on their suggestions


3. Reward and Reinforce


Resilience is key to sustaining Change �

Summary Copyright @ Thinking Trends Pte Ltd 2014

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