Download - SALAR Change Radically
• Education 27,1%
• Elderly care 19%
• Childcare 14,5%
• Functional disability 11,5%
• Assistance for individuals and families 4,5%
• Economic aid 2,5%
• Other 21%
Tasks
Long-term Focus
Control
Short-term Focus
Consider the parts separately
the Context
Trust
Authority Perspective
Customer Focus
World Value Survey 2011
66 % want to participate -5% answer that they have the possibility today
Challenges
Members in political parties
3,9% are members of a political party, about 1% of the citizens are aktive members
We live longer
Increased demand for elder care
Value Assessments in Local Authorities
Citizens Civil servants Polticians
Current Values
Cost reductionUncertainty about the futureShort-term focusBureaucracyCentral controlConfusionWaste of resourcesEnvironmental awarnessUnemploymentTradition
Economic stabilityCost reductionCentral controlUncertainty about the futureShort-term focusUnemploymentDemocratic processesProud to live and work in the MunicipalityEnviromental awarnessBureacracy
Uncertainty about the futureUnemploymentBureaucracyCost reductionEnviromental awarnessShort-term focusCentral controlTraditionNature conservancy
Value Assessments in Local Authorities
Citizens Civil servants Polticians
Desired Values
Employment oppertunitiyConcern about future generationsFinancial stabilityConcern about the natureSustainabilityLong-term focusCommitmentQualityEnviromental awarnessDemocratic process
Employment oppertunitiyFinancial stabilityConcern about future generationsDemocratic process SustainabilityEnviromental awarnessDependable public serviceLong-term focusEntrepreneurshipCitizens engagement
Employment opportunitiy Concern about future generationsFinancial stabilityConcern about the natureDependable public serviceSustainabilityFamilyCitizens engagementLong-term focus
Shifting Perspective
From knowing to not knowing/learning
From Focus on "inside-out" to Focus on both "inside-out" and "out-side in"
From " showing up well" (conventional professional norms) to being well authentically as ourselves
From directing to engaging/inspiring
Co production – when…
• The user has a voice, not only in the group but as an individual
• We use the experience knowledge ofusers/patience
• One works together to reach the goal
Why?
• Individualized service service/treatment
• More accuracy, better result
• Being able to meet with demands of influence and willingness to take responsibility
• Selfcare, empowerment – less required helplessness
• Lower cost, to cope with financing, wellfare services
• Meet with new costs
Planning, deciding
Co auditing, evaluating
Users/patients/family/relatives
Representatives/organisations
Doing
Co-production
- Individual level?
- Operational level?
- Strategic level?
User perspective <vs> the perspective of the user?
Care and treatment shall start in the perspective of the patient.
We communicate, we don’t inform.
Two experts – patient and doctor cooperates.
(Vision of patient safety, VG)
A question of treatment?
- Not enough
Or a question of where we can find knowledge?- A convincion that the ones we serve can contribute with important
wisdom and resources
Today and a possible tomorrow
1. Rhetorical phase
2. Phase of representation
3. Integrative phase – starting to be included in everyday work.
4. New order – natural part of practice
• Show how the public sector can be a driving force
• Show how radical innovation processes generateincreased benefits
• Identify legal barriers
• Interact with national/international research and do/think tanks
Change radically - goals
VI ÄR HÄR
MÅL OCH
RESEARCH-
FRÅGOR
DESIGN-
RESEARCH
INSIKTER OCH
MÖJLIGHETER
Förstå problemet
IDÉER OCH
LÖSNINGAR
TESTER OCH
ITERATION
Hitta lösningen
PROTOTYP
Förverkliga
lösningen
TIDLINJE
Understanding the
problem
Finding
solution
Making it
happen
Goal and
research-
questions
Design
research
Insights and
possibilities
Ideas and
solutions
Testing
and
iteration
Prototype
(We are
here)
2014-12-19 23
- Feels like
paternalism
- We have to
reapply all
the time
- I must at all
times be
accountable
for my needs.
- I have to
negotiate
about time
- I have to beg to
get more escort
for disabled
- Inflexiblesystems
- Activities arebeing clocked
What we got to hear:
- There’s narrowlimits to whatyou can do.