Download - Reshaping IT
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Jack SantosTwitter: @CIOanalyst
Reshaping IT
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Gartner delivers the technology-related insight necessary for our clients to make the right decisions, every day.
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Nontechnical Skills Are Important, Maybe More Important Than Technical Skills
Mostly Organiza-tional Skills but Partly Technical
Skills, 59%
Technical Skills and Organiza-
tional Skills Equally, 21%
Organizational Skills, 19%
Mostly Technical Skills but Partly Organizational
Skills, 1%
Source: Gartner Research Circle "Professional Effectiveness" Survey (March 2013)
Why do projects fail? No one chose “technical skills as the sole cause of IT projects failing.
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What Is Professional Effectiveness?
It Is More Than Just About Employee Development or Individual Contribution
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An Opportunity to Reshape Yourself, Your Staff, and IT
• Understand the impact of trends upon the future of IT and IT professionals:
- How IT careers are evolving
- Address organizational and individual mindsets, beliefs, and actions that impact their future
• Practice cross-competency effectiveness
• Hone your non-technical skills:
- Business acumen, communication, and influence
- Developing buy-in
- Collaboration and innovation
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Top 3 Focus Areas for Improvement
1. Collaboration and Sharing
2. Engaging Business Peers
3. Innovation and Creativity
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Individualization
The Power of The Individual
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Case Study
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The hypothetical Market Basket board conversation
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Pluses:Profitability – Up
Reputation – High
Customer Loyalty – High
Employee Loyalty & Retention - High
Minuses:Margins - Low
Market Share Growth – Low
Working Capital Investment - Low
Use of Technology – Low
Threats/Opportunities:Not ready for New Entrants. Not an attractive acquisition/sale target.
Recommendation:Increase marketing $ - grow share
Invest working capital into new store expansion
Invest in technology – inventory management, digital marketing
Improve margins, Increase profits
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Step 1: Hire a New CEO
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Meanwhile, at the board…
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Pay/Comp
Working Conditions
Ethical Concerns
They want to save their Boss!
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Is Social Media the New Union?
Two Choices:
• This too shall pass
• There is something fundamentally different going on here about - the employee-employer relationship
- worker motivations
- communication
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If this is happening with grocery store workers…
What does it mean for IT professionals?
To BYOD
To careers
To Mobile Device Management
To policies and standards
To Work/Life balance ?
To how managers manage?
To how employees contribute?
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Where Did You Come From, Where Are You Now and Where Do You Want to Be?
BuildPlan/Manage RunA
rchi
tect
s, P
lann
ers,
P
rocu
rem
ent,
IT
Fin
ance
Fut
ure
(10
Yea
rs)
C
urre
nt
To B
usin
ess
Uni
ts
To Third-parties
Captive Developers and
Programming Support
CaptiveIT&O,
Help Desk
To Third-parties, C
loud
Tim
e
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"Classic IT" Is Redefined
• IT is increasingly not done by IT …- IT decisions made outside the IT organization.
- Application development outside the IT organization.
- Own technical support and maintenance by business areas.
- Each seen to increase innovation.
• IT is becoming a business skill.
• Surgical outsourcing and ecosystem of players.
• Remote work and mobile drives technology needs.
• Customer experience rules.
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Top 3 Focus Areas for Improvement
1. Collaboration and Sharing
2. Engaging Business Peers
3. Innovation and Creativity
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Individualization
The Power of The Individual
Frameworks to think about…
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The 7S Framework 2.0
• Strategy
• Structure
• Systems
• Shared Values
• Skills
• Style
• Staff
• Serendipity
• Swarming
• Spontaneity
• Simulation
• Social
• Stimulation
• Skillfulness
McKinsey Circa 1980s: Today:
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SCARF
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David Rock: “Your Brain at Work”
From: http://www.psychologyafrica.com/2013/05/when-leaders-use-their-brain/
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Bottom Line?
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1. How you hire: Soft skills vs. technical skills
2. How employees do their job
3. How you engage your employees
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Redefining "Marketing IT" From Telling to EngagementMike Rollings (G00228616)
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Mastering Influence and CommunicationsMike Rollings (G00211567)
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