Qualtrics – Salesforce integration Webinar for Salesforce MVPs 11.3.2015
SM
Introductions
Jon Tresko Solution Architect Salesforce MVP
Josh Cazier Sales Engineer
Customer Insights Voice of the Customer Programs
Customer Satisfaction Surveys Net Promoter Systems
Website Experience Feedback
Employee Insights 360-degree Employee Feedback Employee Engagement Surveys Employee Satisfaction Surveys
Exit Interviews
Market Insights Academic Studies
Market Research
Ad Testing Concept Testing
What is Qualtrics?
more than 8,000 and growing
Who uses Qualtrics?
Surveys + CRM
Customer satisfaction surveys 1
Getting to 100% coverage
Growth/ Advocacy
Support Retention
Buying
Delivery
• Website • Initial Sales Meeting • Inside Sales Support • Sales Process
• Commercial Support • Onboard Process • Services Project • Training
• Self-help website • Technical Support • RMA
• Upgrades • Relationship
• Product Quality • Maintenance contract
Demo
• Vocalize dashboards in Salesforce
• Customizable button/SDK
• Query builder – Save Queries – Schedule Sends
• And...?
What’s next?
Partner program
• Rev share
• Service partners
• Qualtrics.com/innovation-exchange/partners
Q&A
