Download - QMS/ISO 2000
![Page 1: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/1.jpg)
Welcome to the VSE version of “Who Wants to be a Millionaire” game, where quality knowledge is wealth.
This game plays the same as the TV version. A question is asked and four (4) possible answers are provided. Only one answer is correct. Please adjust your speaker volume level. Good luck.
This program will run in continuous slide show mode with a pause after each set of 4 possible answers have been displayed. You will be directed when to press a key to continue the game.
Press PAGE DOWN for your first question
![Page 2: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/2.jpg)
A flow chart is a quality tool that is best used to:
A) graphically display a process B) Show who works for who
C) Display data trends D) Display Water flow direction
Click on your final answer
![Page 3: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/3.jpg)
A flow chart is a quality toll that is best used to:
A) graphically display a process
A picture is worth a 1,000 words.
![Page 4: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/4.jpg)
What does the acronym ISO stand for?
A) International Standard for Organization B) International Organization for Standardization
C) International Safety Organization D) Internal Standards Organization
Click on your final answer
![Page 5: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/5.jpg)
What does the acronym ISO stand for?
B) International Organization for Standardization
Now that was a tricky one … watch out.
![Page 6: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/6.jpg)
The ISO 9001:2000 standard includes:
A) 20 elements B) 10 clauses
C) 5 clauses D) 2 Santa clauses
Click on your final answer
![Page 7: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/7.jpg)
The ISO 9001:2000 standard includes:
C) 5 clauses
![Page 8: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/8.jpg)
QMS stands for:
A) Quality makes Sense B) Quality Manager System
C) Quality Management System D) Quality Measurement System
Click on your final answer
![Page 9: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/9.jpg)
QMS stands for:
C) Quality Management System
![Page 10: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/10.jpg)
An ISO based QMS provides several advantages. Which of the following is NOT an advantage?
A) Improve the quality system B) To comply with contract requirements
C) Improve documentation D) Guarantee products meet requirements
Click on your final answer
![Page 11: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/11.jpg)
An ISO based QMS provides several advantages. Which of the following is NOT an advantage?
D) Guarantee products meet requirements
This job is left up to all of us employees to guarantee.
![Page 12: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/12.jpg)
How long is an ISO registration valid for?
A) 1 year B) 2 years
C) 3 years D) 4 years
Click on your final answer
![Page 13: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/13.jpg)
How long is an ISO registration valid for?
C) 3 years
Unless the company fails to follow procedures … in which case the registration is cancelled immediately
![Page 14: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/14.jpg)
An ISO 9001 registered company must be periodically audited by its registrar. How often is VSE audited by its registrar?
A) Quarterly B) Every 6 months
C) Once a year D) Once every 3 years
![Page 15: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/15.jpg)
An ISO 9001 registered company must be periodically audited by its registrar. How often is VSE audited by its registrar?
B) Every 6 months
VSE decided on every 6 months … the minimum requirement is once a year.
![Page 16: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/16.jpg)
Scheduled registrar reviews are referred to as what type of audits?
A) Corporate audit B) System audit
C) Program audit D) Surveillance audit
Click on your final answer
![Page 17: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/17.jpg)
Scheduled registrar reviews are referred to as what type of audits?
D) Surveillance audit
![Page 18: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/18.jpg)
The two most important activities within the ISO 9001:2000 standard relate to:
A) making money and customer satisfaction
B) customer satisfaction and process improvement
C) passing audits and making money
D) process improvement and gaining more customers
Click on your final answer
![Page 19: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/19.jpg)
The two most important activities within the ISO 9001:2000 standard relate to:
B) customer satisfaction and process improvement
![Page 20: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/20.jpg)
When does VSE’s current ISO registration expire?
A) Jul 2001 B) Jan 2002
C) Dec 2002 D) July 2003
Click on your final answer
![Page 21: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/21.jpg)
When does VSE’s current ISO registration expire?
B) Jan 2002
This date is fast approaching … are you ready?
![Page 22: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/22.jpg)
Which of the following phrases is NOT part of the ISO process?
A) Do what you say B) Say what you do
C) Make records like Johnny Cash D) Improve based on results
![Page 23: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/23.jpg)
Which of the following phrases is NOT part of the ISO process?
C) Make records like Johnny Cash
Records are part of the ISO process, but not vinyl ones.
![Page 24: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/24.jpg)
For any Quality Management System to be successful, all company employees should be:
A) qualified at their job positions
B) present at work every day
C) older than 38 D) management experts
Click on your final answer
![Page 25: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/25.jpg)
For any Quality Management System to be successful, all company employees should be:
A) qualified at their job positions
![Page 26: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/26.jpg)
In a four level documentation system, records of accomplished activities are at what level?
A) 1 B) 2
C) 3 D) 4
Click on your final answer
![Page 27: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/27.jpg)
In a four level documentation system, records of accomplished activities are at what level?
D) 4
Show me the OE (objective evidence).
![Page 28: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/28.jpg)
All Quality Management Systems are based on a single high level document. This document is called?
A) Bible B) Quality Manual
C) Employee Manual D) Quality Policy
Click on your final answer
![Page 29: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/29.jpg)
All Quality Management Systems are based on a single high level document. This document is called?
B) Quality Manual
The new Quality Manual is out. Have you reviewed it yet? Its worth the look.
![Page 30: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/30.jpg)
Internal audits are used to:
A) punish bad employees B) check the effectiveness of the QMS
C) satisfy LRQA D) generate jobs
Click on your final answer
![Page 31: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/31.jpg)
Internal audits are used to:
B) check the effectiveness of the QMS
![Page 32: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/32.jpg)
Taking appropriate steps to keep a nonconformance from happening in the first place is an example of:
A) corrective action B) audit action
C) preventive action D) employee empowerment
Click on your final answer
![Page 33: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/33.jpg)
Taking appropriate steps to keep a nonconformance from happening in the first place is an example of:
C) preventive action
Remember … prevention is 9/10ths of the law.
![Page 34: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/34.jpg)
Who is responsible for defining what is a quality product or service?
A) Vendor B) Customer
C) ISO Committee D) Contractor
Click on your final answer
![Page 35: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/35.jpg)
Who is responsible for defining what is a quality product or service?
B) Customer
Its that same guy that keeps us in business.
![Page 36: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/36.jpg)
ISO 9001:2000 follows the process approach to providing products. Which of the following phrases best describe the process approach?
A) Plan, Do, Check, Act B) Execute, Change, Plan, Fix
C) Fix, Repair, Improve, Plan D) Record, Plan, Fix, Improve
Click on your final answer
![Page 37: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/37.jpg)
ISO 9001:2000 follows the process approach to providing products. Which of the following phrases best describe the process approach?
A) Plan, Do, Check, Act
A continuous cycle that has no end.
![Page 38: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/38.jpg)
The Ultimate goal of any system of processes (i.e. QMS) is to end up with:
A) Satisfied Customers B) More Money than last week
C) More processes D) More Customers than last week
Click on your final answer
![Page 39: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/39.jpg)
The Ultimate goal of any system of processes (i.e. QMS) is to end up with:
A) Satisfied Customers
The customers are more important that that bag of money Regis is holding.
![Page 40: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/40.jpg)
At VSE, the Powerway software is mainly used:
A) Because LRQA says so B) Because ISO requires this software
C) As a Document Control System
D) As a Forms only database
Click on your final answer
![Page 41: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/41.jpg)
At VSE the Powerway software is mainly used:
C) As a Document Control System
![Page 42: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/42.jpg)
The responsibility for improving existing processes is basically assigned to:
A) The Director of Quality B) The President
C) The QMS Management Representative D) Every Employee
Click on your final answer
![Page 43: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/43.jpg)
The responsibility for improving existing processes is basically assigned to:
D) Every Employee
No one knows better than you how to improve the processes you use.
![Page 44: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/44.jpg)
At VSE the QMS Management Representative position is currently assigned to the:
A) President B) Corporate Secretary
C) Director of Quality D) CEO
Click on your final answer
![Page 45: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/45.jpg)
At VSE the QMS Management Representative position is currently assigned to the:
C) Director of Quality
The Man. Rep. Is NOT required to be a quality dude … VSE made this decision … not ISO.
![Page 46: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/46.jpg)
The ISO 9001:2000 standard contains 8 basic quality management principles. Which one is NOT one of these 8 principles?
A) Continual Improvement B) Involvement of People
C) Process Approach D) Guaranteed Products
Click on your final answer
![Page 47: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/47.jpg)
The ISO 9001:2000 standard contains 8 basic quality management principles. Which one is NOT one of these 8 principles?
D) Guaranteed Products
There are no guarantees in business … each of us doing our best will come damn close.
![Page 48: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/48.jpg)
According to clause 5 of the ISO 9001:2000 standard, which is NOT a management responsibility?
A) Define the policy on quality B) Weed out bad employees
C) Provide the company vision and show
commitment D) Make Improvements
Click on your final answer
![Page 49: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/49.jpg)
According to clause 5 of the ISO 9001:2000 standard, which is NOT a management responsibility?
B) Weed out bad employees
Chances are you need to weed out and fix the process … not the employee.
![Page 50: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/50.jpg)
End of Game
Thanks for Playing.
Look for a new Game coming soon.
Press ESC to end.
![Page 51: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/51.jpg)
Sorry, wrong answer
Click here to find the right answer
Q1
![Page 52: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/52.jpg)
Click here to find the right answer
Q2
Sorry, wrong answer
![Page 53: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/53.jpg)
Click here to find the right answer
Q3
Sorry, wrong answer
![Page 54: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/54.jpg)
Click here to find the right answer
Q4
Sorry, wrong answer
![Page 55: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/55.jpg)
Click here to find the right answer
Q5
Sorry, wrong answer
![Page 56: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/56.jpg)
Click here to find the right answer
Q6
Sorry, wrong answer
![Page 57: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/57.jpg)
Click here to find the right answer
Q7
Sorry, wrong answer
![Page 58: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/58.jpg)
Click here to find the right answer
Q8
Sorry, wrong answer
![Page 59: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/59.jpg)
Click here to find the right answer
Q9
Sorry, wrong answer
![Page 60: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/60.jpg)
Click here to find the right answer
Q10
Sorry, wrong answer
![Page 61: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/61.jpg)
Click here to find the right answer
Q11
Sorry, wrong answer
![Page 62: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/62.jpg)
Click here to find the right answer
Q12
Sorry, wrong answer
![Page 63: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/63.jpg)
Click here to find the right answer
Q13
Sorry, wrong answer
![Page 64: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/64.jpg)
Click here to find the right answer
Q14
Sorry, wrong answer
![Page 65: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/65.jpg)
Click here to find the right answer
Q15
Sorry, wrong answer
![Page 66: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/66.jpg)
Click here to find the right answer
Q16
Sorry, wrong answer
![Page 67: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/67.jpg)
Click here to find the right answer
Q17
Sorry, wrong answer
![Page 68: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/68.jpg)
Click here to find the right answer
Q18
Sorry, wrong answer
![Page 69: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/69.jpg)
Click here to find the right answer
Q19
Sorry, wrong answer
![Page 70: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/70.jpg)
Click here to find the right answer
Q20
Sorry, wrong answer
![Page 71: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/71.jpg)
Click here to find the right answer
Q21
Sorry, wrong answer
![Page 72: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/72.jpg)
Click here to find the right answer
Q22
Sorry, wrong answer
![Page 73: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/73.jpg)
Click here to find the right answer
Q23
Sorry, wrong answer
![Page 74: QMS/ISO 2000](https://reader035.vdocuments.mx/reader035/viewer/2022062301/568142d8550346895daf308b/html5/thumbnails/74.jpg)
Click here to find the right answer
Q24
Sorry, wrong answer