TrendIC – Product portfolio USP’s

Vantage Service Manager

Service Level Management

Business Service Management

enterprise-wide view

characterize the problem

Health of all the infrastructure for the service

From high level to details

Compuware Vantage, a IT service management solution, enables business-driven service delivery by combining business-focused reporting, end-user experience monitoring and application performance management with infrastructure and service desk metrics, whether provided by Compuware solutions or third-party tools. This unique combination allows IT to align its services around business-critical objectives with a real-time, comprehensive picture of service delivery.

USP’s:

Map critical business services to the supporting IT infrastructure

Increase communication with the business through real-time service views

Measure and generate alerts based on business process performance and demand

Track each business process transaction and link business process steps to the IT services on which they run, translating IT service impacts into business and financial impact information

Use process consoles and KPIs to provide business managers with the information they need

Proactively alert on approaching deadlines for individual processes, such as orders or payments

Measure process peak loads or service oversubscriptions to allow IT to better provision and budget for actual business demand levels

Define realistic, quantifiable availability and performance objectives that reflect business goals

Measure performance and availability as end users experience them

Track service-level availability and performance, both on a real-time basis and for offline planning purposes

Isolate and resolve performance problems before they impact service-level objectives

Remove the need for manual, ongoing report generation, which reduces costs

Improve the availability of revenue-producing applications, increasing productivity

Reduce the level of effort required to produce and distribute service-level documentation

Integrate from multiple data sources for comprehensive view of service quality

TrendIC – Product portfolio USP’s

CitraTest

Application Monitoring & Control

CitraTest APM schematic overview

Script code

Tevron's solutions deliver unmatched proactive monitoring, transaction monitoring, real-time alerting, real-time monitoring, application availability, application performance, IT Service Management, Business Service Management (BSM), and SLM. Tevron products are technically designed to support every environment, every business process, and every application with the focus of service oriented management. Compared to the legacy management products available on the market, Tevron's solutions are more scalable, more flexible, support all environments with a single technology, more cost effective, and easier to maintain and deploy. USP’s:

CitraTest APM is the only monitoring solution that can actively monitor every application that is accessible from a Windows PC

Perform trend analysis based on end-user metrics in order to proactively identify issues before users are impacted

Visualize the user experience in order to prioritize IT response based on customer and business impact.

Reduce the business impact of end-user outages and performance issues

Provide real-time visibility into user behavior and experience

Monitor and manage the performance of all business critical applications including client/server (TCP/IP), web services (SOAP/XML), and web-based (http and https) applications

TrendIC – Product portfolio USP’s

Longitude

IT Operations Management

Event overview

Real time dashboard

Sla overview

Heroix Longitude is the powerful, simple, and easy to use application performance and network monitoring software that helps you manage your IT infrastructure for maximum performance and availability. Award-winning Longitude delivers the automated, multiplatform capabilities you need to support the highest possible service levels to your organization. With no agents to install and a wealth of packaged application performance and network monitoring solutions, Longitude lets you get started in minutes. Then use the Web-based interface and real-time Event Monitor to view how your environment is performing, receive proactive alerts, reveal root causes, automate corrective actions, tailor your monitoring, set up service level agreements (SLAs), and generate performance reports. Enterprises large and small value Longitude for its effectiveness, simplicity, and affordability.

USP’s:

Agentless

Web-based interface lets you monitor from anywhere

Real-time Event Monitor serves as central console to speed troubleshooting: drill down for details and customize without leaving the Event Monitor

Real-time Statistics Dashboard presents performance indicators you choose

Integrated performance reports and graphs for root cause analysis, resource planning, and documenting service levels

Scales to any size enterprise: auto-discovery, topology-based event monitor, reporting portal, role-based security, and more

Detailed visibility: multi-tiered applications, business processes, SLAs, user experience (synthetic transactions), events correlated across infrastructure, events annotated with data

View infrastructure monitoring data within the context of your application performance

Understand how infrastructure components affect application performance and availability

TrendIC – Product portfolio USP’s

SightLine

Capacity Management

Enterprise system overview

―What-if?‖ modeling

Trend Analyzer

SightLine’s software solutions help you manage service delivery in an enterprise-wide environment – including Unisys™ ClearPath™, Microsoft® Windows™, Stratus VOS, HP OpenVMS, and UNIX platforms – all from a central location: the SightLine Expert Advisor/Vision™ console. This automated, Windows-based console monitors, alerts and reports on any system performance problems or outages, enabling more responsive IT issue resolution. Collecting the right data is critical for any business that requires high IT service levels. SightLine’s advanced technology collects thousands of relevant metrics from your business-critical systems, providing a single data source for efficient monitoring and capacity planning purposes.

USP’s:

Determine the most cost efficient way to

increase your transaction capacity to a

given level.

Realise the biggest performance, capacity

or productivity gains from a fixed budget.

Identify processing trends and adjust your

systems before they affect user productivity

and satisfaction.

Assess if IT systems are delivering the

performance required by your business

plan, warning you proactively of impending

problems before they occur.

Deliver, manage, and report on IT service

levels and productivity to users and

external customers.

Measure and quantify the performance that

you are paying for from third party service

providers.

Report on service levels being achieved

TrendIC – Product portfolio USP’s

Smarts ADM

Service Asset & Configuration Management

Discovered inventory

Host dependency

Discovered relationships

EMC Smarts Application Discovery Manager provides continuous discovery and mapping of applications, their dependencies, and configurations with respect to their underlying infrastructure in data center environments. With Application Discovery Manager, you get accurate, real-time visibility into the data center from an application standpoint—critical for planning data center consolidations and migrations as well as managing change impact, virtualization initiatives, disaster recovery, and CMDB population.

USP’s:

Get unique visibility into the relationships and interdependencies between applications.

Discover applications and configurations in virtual environments.

Correlate infrastructure incidents to application impact quickly, based on real-time models of topologies and dependencies.

Enhance change, configuration, and incident management, and jump-start ITIL initiatives.

Populate or federate any third-party or home-grown CMDBs, and automate business service management mapping.

Get continuous discovery of application infrastructure, components, services, hosts, usage, dependencies, and connections.

Analyze system infrastructure, installed software, configuration details, and dependencies.

Identify common application components and protocols out of the box—establish a complete map of your application services.

Automate maintenance to improve the accuracy of your CMDB

TrendIC – Product portfolio USP’s

N(i)²

ICT Infrastructure Management

Themetic design tools

Rack heights, containerships and connectivity

Application dependency and shared services

By providing improved visibility and control over IT infrastructure, the N(i)² Data Center Management Solution enables improved resource optimization, more dependable business continuity and enhanced IT governance practices. USP’s:

Maintain a repository of detailed

infrastructure configurations which allows you to be aware of the IT resources that are over- or under-utilized, and those that are not used at all

Superior change management capabilities to model and compare the impacts of various ―What If?‖ scenarios in your environment.

Ensure better business continuity by mitigating risks in implementing change

Enforce corporate policies, best practices, operating standards and procedures, such as ITIL

Multi-domain visibility: View IT infrastructure from different perspectives

Map applications to service model, enabling the definition of Service Oriented Architecture (SOA)

Model impact of services on business layers