Presidents Assembly
Monthly Webinar
January 19, 2012
During the Webinar – Just Ask!
Please use this question area to communicate with us throughout the webinar. Have a question…type it!!
Raise Your Hand
There will be designated times to speak your questions.
You can click on the “Raise Your Hand” button. When we are ready for your question, we will unmute you and call on you.
Presidents Assembly Leadership
Lola KakesGreater Tucson Chapter
Chair-Elect
Rachael BenderSouthwest Florida Chapter
Chair
2011-2012 Presidents Assembly Steering
Committee
Sandy SpadaroNAWBO South Jersey
PASC Northeast & Mid-Atlantic Region
Deb SheaNAWBO Silicon Valley
PASC Western Region
Carolynne MatherNAWBO Lakeland
Metro
PASC Southern Region
Steering Committee Roles & Responsibilities
Presidents Assembly Steering Committee is responsible for: •Serving as “voice of the chapters” on the National Board and facilitating communications between National and the chapters
•Facilitating chapter collaboration/information sharing via webinars
•Creating a community of chapter leaders
•Helping chapter leaders with strategic planning, problem resolution, etc.
Webinar Schedule
Mark Your Calendar NOW!Webinars will be held on the third Thursday of every month
at noon Eastern time.
Upcoming Webinars:• February – Attracting and Engaging Younger Members• March – Diane Tomb – Public Policy• April – Finding Corporate Partners• May – Member Retention• June – Strategic Planning• July – Building a Good Team
Suggest a webinar topic by emailing [email protected]
PA Facebook Page
Use to share news and information; exchange best practices; ask for help; etc.
All chapter leaders are welcome to join.
Please do not use to market your business.
News from National
Rachael BenderPASC Chair
Sample chapter documents from a variety of chapters to help you better manage your chapter.
A few documents you will find: Policies & Procedure Manuals Chapter Business Plan Chapter Membership Survey Strategic Alliance MOU Nominating Committee Board Questionnaire
Submit your chapter’s documents to [email protected]
CHAPTER RESOURCE CENTER: Best Practice LibraryNEW! Chapter Documents
The Presidents Assembly Steering Committee is currently recruiting NAWBO members for the 2012-2014 term (two-year commitment). This is a great way to get involved in a leadership role with National NAWBO.
Expectations: •Attend the PASC meetings at the National Conference each year •Attend and participate in all PASC monthly teleconference calls•Lead quarterly regional teleconference call•Attend and participate in all PA monthly webinars (lead 2 per year)•Work on other projects as assigned•Must be a chapter past president or current president to be eligible
•If you are interested in learning more, please contact us via email [email protected]
JOIN THE PRESIDENTS ASSEMBLY STEERING COMMITTEE
Guest Speaker
Diane L. TombPresident & CEONational Association of Women Business Owners
NAWBO News
Membership Drive- March 1- April 30
Packages out to Chapters this week Email campaign starting March 1 to
National Database If you have a chapter discount that you
would like to offer as well, please notify [email protected] by February, 15 2012.
Chapter Development Program
In response to feedback from Chapters we would like to develop a program to foster Leadership/Board development, membership recruitment and retention as well as sharing of best practices. Before we do it we want to do a survey to make sure we get input from all chapters to be sure we understand the needs.
America’s Small Business Summit 2012
When: Monday, May 21, 2012 - Wednesday, May 23, 2012
Where: Omni Shoreham Hotel 2500 Calvert Street, NW
Washington, DC 20008 Registration will be open soon NAWBO specific breakout session
Women's Business Conference 2012
October 4-5, 2012 Louisville, Kentucky UPS presenting sponsor Yum! Brands sponsor
WBC 2012
Start Something! Celebrating the entrepreneurial, innovative and
adventurous spirit of women business owners High-profile speakers from a variety of industries
and sectors, including fashion, government and media
Other Events
February 3rd – SBA Women and Entrepreneurship - NY
April 17th – Small Business Lending Summit – Washington DC
How to Have an Effective Meeting
SpeakOut, Inc.
Miami Chapter
Poll Question #3
• How long is your average Board Meeting?– 1 hour– 2 hours– 3 hours– Longer
Types of Meetings
• Business Meetings
• Interviews
• Board Meetings
• Social Meetings
• Committee Meetings
Effective Meeting Tips
Before The Meeting
1.Define the purpose of the meeting.
2.Develop an agenda in cooperation with key participants.
3.Distribute the agenda and circulate background material (this includes all committee and financial reports). Distribute and Review Pre-work Prior to the Meeting.
Before the meeting ---
4. Pick an appropriate meeting time
5. Check out the room arrangement.
6. Make sure the room is the right size.
7. Use visual aids for interest.
8. Vary meeting locations if possible to accommodate different members.
During the Meeting
1. Greet members and make them feel welcome.
2. Serve light refreshments, if possible.
3. Start on time – end on time.
4. Review the agenda and set priorities.
5. STICK to the agenda and your timeline.
During the meeting ---
6. Encourage discussion to get everyone’s ideas.
7. Ask for feedback.
8. Stay focused on the topic(s).
9. Keep minutes or a record of the meeting.
10.Be a role model and actively listen, show interest, appreciate involvement, and be positive.
During ---
11.Summarize agreements reached and end the meeting on a positive note.
12.Set a date, time, and place for the next meeting.
13.For Board Meetings – follow Roberts Rule of Order
After the Meeting
1. Write and distribute minutes or notes of the meeting within 3 to 4 days.
2. Discuss problems with leaders and come up with ways to improve.
3. Follow-up on delegation decisions.
After ---
4. Give recognition and appreciation freely for excellent and timely progress.
5. Put unfinished business on the agenda for the next meeting.
6. Conduct a periodic evaluation of the meetings. Note areas that can be improved.
Why?
• Effective meetings will keep them coming back!
How NAWBO Communicates
• Main types of NAWBO communication:– Between chapters and National– Among board members– Between chapter board and members– Between NAWBO and outside parties (other
groups, media, etc.)
COMMUNICATION WITHIN your BOARD
But You Said You Would…
Dealing with the inevitable challenges and disappointments of NAWBO leadership
Poll Question #4
How do you handle it when people veer off the agenda?
a. Cut them right off and tell them to bring it up later
b. Permit the discussion if it’s short.
c. Struggle and find it difficult to control the meeting
d. We don’t have that problem.
How to deal with …
• Supposed to show up early to handle registration or greet people
• Didn’t write up the minutes
• No follow up with corporate sponsor
• Failed to get information on a meeting location and details
• No speaker’s bio to introduce him/her
• Pay their dues/Send a check
Why They Might Not Do It …
• Responsibility. You haven’t established that you are the “authority” to ask them in the first place – or they don’t recognize it.
• Accountability. If there are no apparent consequences for NOT doing it, the project/assignment may seem to lack value
• Measurement. How will they know if they are successful? What deadlines are set?
Setting Up for VOLUNTEER Success
• When making a request, try to get a firm time schedule for completion
• If a complex or especially time-consuming task, assign at least two people
• Try to get a “public” commitment
• Give a “way out” that can be taken gracefully and readily if needed
• Your techniques?
Poll Question #5
Who are consistently the most dependable members
in your chapter?
• New members
• Old “seasoned” members
• Corporate partners
• Board members
• Non-board members
How much praise do you hand out as a leader?
• Do you recognize Board members at meetings for their contributions?
• Do you thank new members for joining a committee? Or for attending?
• Do you congratulate members for special achievements outside of NAWBO? In NAWBO?
-- It doesn’t cost a thing but means tons.
Understanding behavioral styles• Understanding behavioral styles of your
Board members will help your Board communicate more effectively with each other
• DISC Profile:– D – Dominant – The Friendly Dictator– I – Influencer – The Social Director– S – Steady – The Team Mascot– C – Checklister – The Quality Control Maven
The Role of Behavioral Style
• With a Dominant/Direct - offer options or probabilities
Susan, you could do either x or y. Which one would be better for you?
• Avoid ‘telling’ her what to do at all costs. Let her decide!
The Role of Behavioral Style
• With an Influencer, stress who else they respect/admire could be involved … and how to make it fun!
Lisa, you’re going to love working with Mary.
She’s nationally recognized, the media is
crazy about her, and she really likes to party!
• Avoid: Too much detail work.
The Role of Behavioral Style
With a Steady, emphasize how important the task is to the “team.”
Lynne, this event will help put NAWBO in a
really good light, and it will help us build
better relationships within our chapter and
the community.
• Avoid: Trying too much new too soon.
The Role of Behavioral Style
• With a Check-Lister, help break the task into manageable parts.
Carla, we’re going to plan the meeting in a
step-by-step way so you’ll know exactly what
to do and when.
• Avoid: Appearing unorganized.
Poll Question #6
• How do you handle it when a Board Member does not follow through on something?
a. Groan and find someone else to do it
b. Call her privately and find out why
c. Confront her at the Board meeting
d. It doesn’t happen
e. Other
What Do You Do or Say If …
• She can’t meet a deadline
• Won’t be at the Board Meeting
• Promised an outcome but doesn’t deliver, i.e. an update, guests, etc.
• Supposed to send out the newsletter
• Supposed to make changes in written material and didn’t before sending
• Cancels a meeting last-minute
Language to Avoid
• I’m so disappointed in you …
• You let everyone down …
• How could you forget!!
• What were you thinking, not doing it?
• You could/should have called me to let me know.
• How is this going to make us look?
Phrases to consider using …
• I understand you had the best of intentions AND (not BUT) …
• I can see that you are overwhelmed just now …However, WHO do you think could help us out …?
• I realize that you are usually right on top of things …• It was a good idea. We will plan on incorporating the
x in a future meeting.• Others?
Handling Your Own Reaction
• Okay to be angry! But try to focus on the situation, NOT the person.
• Draw in your other officers and Board Members to come up with an alternative.
• Use your position power to guide you and personal power if needed.
• Remember, tomorrow is another day!
Questions?
Thank you for participating in NAWBO Presidents Assembly
Webinar!
•We look forward to talking to you next month. The webinar will be on February 16th at noon Eastern.
•To share this information with your chapter’s leadership, visit Chapter Resource Center on the National Website for the PowerPoint slides
•To Watch the entire Webinar visit our Facebook Fan Page
CONTACT NAWBO
Member Services: [email protected]
Chapter Services: [email protected]
Presidents Assembly: [email protected]
News/Article Submissions: [email protected]
Website/Technical Support: [email protected]
