Download - OOPS! I didn't mean it to come out that way

Oops!I didn’t mean it to come out

that way!

(a.k.a “How to spend more time getting what you want and less time arguing over what you didn’t.”)

Scott “Q” MarcusCRP, www.ThisTimeIMeanIt.com707.442.6243Facebook.com/ThisTimeIMeanIt@ThisTimeIMeanIt

22

Your AttitudeYour Attitude 79%79%

32

Co-Workers’Co-Workers’

3

52%52%

424

Others’Others’ 31%31%

5 Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com

Attitude

Feelings Beliefs


Response

Feelings

Experience(Observations)Biology

Attitude


NoiseNoise

Conflict Cycle

ExpectationsExpectations

ResolutionResolution

Follow UpFollow Up

CALMCALM


Support vs. Saving

• Can I help?

• Want my help?

• Do I want to help?


Appropriate

Questions

Open

ClosedConfirmat

ion

Inquiry


Well Meaning

• Recognize

• Reflect

• Redirect


Disarming

L isten

A pologize (Acknowledge)

S olve

T hank

L

A

S

T

L

A

S

T

Think “LAST”

12

1. Intention

Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com

Getting What You

Want

2. Priming

3. Questioning

4. Listening

5. Clarifying

6. Suggesting

7. Thanking


• Begin with “I”• No Interruptions• No Denials• No Cross Complaints

Fair Fighting

Oops!I didn’t mean it to come out

that way!

Scott “Q” MarcusCRP, www.ThisTimeIMeanIt.com707.442.6243Facebook.com/ThisTimeIMeanIt@ThisTimeIMeanIt

Scott would love to work with YOU:

•Trainings•Webinars•Workshops •Keynotes•Coaching

Contact him for more information

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Download - OOPS! I didn't mean it to come out that way

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