Transcript
Page 1: Mobile SMS marketing for salon, spa, and beauty

FIRST SCREEN

In 1929, we were introduced to the “First Screen”

Still today, Television advertising is a tremendously effective way to market

Page 2: Mobile SMS marketing for salon, spa, and beauty

Second Screen

• In 1992 the world was introduced to the “browser” featuring 26 live web pages.

• Second Screen was born.• This has been the fastest growing and in most cases,

most cost effective form of marketing for businesses ... until now ...

Page 3: Mobile SMS marketing for salon, spa, and beauty

Third Screen2008 saw the evolution of the “Third Screen”

Immediately, 87% of American homes had at least one mobile web capable device in them including:

o Mobile phones, iPads, iPods, Nintendo DS, Mini Notebooks, etc

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With a new screen brings new ways to

market

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Always on, always available

Mobile provides a means for brands to engage their consumers! 

Which not only builds brand equity but also refreshes their relationship with their customers.

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• SMS Text Message Marketing

• Mobile Applications• Mobile Gaming• Mobile Web Sites• Bluetooth Proximity and Wifi

Mobile MarketingTechniques• Mobile Search

• Location Based Services• QR/2D Barcodes• 3D/Augmented Reality• Mobile Video 

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Mobile Marketing is for your 20 percenters

(the 20% of your customers that spend 80% of the money)Mobile is an OPT IN ONLY channel

Subscriber based opt in database marketingBest practices provided by mobile marketing association 

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SMS is the workhorse of

mobile marketing

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Text Message Marketing Methods

• Text to Vote• Text to Win• Text to Screen• Mobile Alerts• Reminders

• URL/Link Delivery• Application Download• Mobile Coupons• Mobile Donation• Mobile Business Cards

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QR CodesEvery business has the ability to use a QR Code in some fashion

QR Codes can send customer to:• Mobile landing page• Video• Your social media sites• Map to your business• Exclusive coupons, discounts, or

giveaways• Customer feedback form or email

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Is your business mobile friendly?

• Can your consumers connect with you anytime anywhere?• By 2013, more people will access the internet via a mobile

device than through a PC (Forrester Research)• Today 1 in 7 Google searches originate from a mobile device

o Google estimates 1 in 4 searches will originate from a mobile device in 2012

• 43% of Americans own a smart phone o (82.5 million users)

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Currently Less than 10% of web sites are mobile

friendly

If you have a Web site, you’re already in the mobile world — and the chances are you’re making a terrible impression on your audience.

Traditional web sites have WAY TOO MUCH content!Smart Phones have different browsers and screen sizes

Mobile users need quick answers and bite-sized content in easy-to-digest formats (e.g. video/audio vs. text)

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First Develop a Mobile Strategy

• What do your customers or potential customers need from you when mobile?

• B2B Mobile differs from B2C Mobile because it is driven by efficiency rather than entertainment

• You must strive to make their work related activities BETTER, FASTER & EASIER. 

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Once you have created a plan to take your web site mobile, you must decide:To create a simple mobile version of your site in HTML 

ORGet more advanced and create a mobile web app using advanced

languages like HTML5 or JQuery

 

Decision time

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Either way, you MUST include browser detection and redirect as part of your mobile web

strategy.That means that when a user visits your MAIN WEB SITE with a mobile

device, they will automatically be redirected to a mobile friendly web experience.

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• QR Codes for product information• Mobile Websites for product information• Mobile Messaging for Appointment reminders• Maps/Directions• Mobile Coupons

Salon, Spa, and Beauty

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Mobile-based marketing campaigno Competitionso Promotional offerso Booking o Confirmation o Reminders

Opt-inInitially, mobile phone-based competitionThe prize includes two nights free accommodation, all meals, unlimited use of the facilities together with a Champneys body massage and a relaxing facial per person.

Case Study

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 “As a communication medium, the mobile phone opens up so many more possibilities for us to interact with both new and existing customers, utilizing a device that is now commonplace and that people always keep to hand.” 

Sharon Scott, Group PR and Marketing Manager

Case Study

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Beauty Is • Consumers text in their definition of beauty to the 80231 short code,

the text automatically is incorporated into a Nivea-branded wallpaper

• Consumers receive a text which informs them a wallpaper with their words is created

• The goal of the "Beauty Is" campaign was to bring the Nivea brand emotionally closer to its target audience.

• Aimed primarily at women ages 17-35

Case Study

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• The first mobile campaign is claimed to have led 27 percent of the target audience to interact with the brand and visit the Beauty Is mobile site

• There was an average of 8 page impressions per user once they were on the site.

Case Study

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Your pitch and pricing here

• A = $• B = $• C = $• D = $


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