Transcript
Page 1: Measuring The Sas 9 Platform Using It Resource Management

Copyright © 2006, SAS Institute Inc. All rights reserved.

SUNZ Annual Conference 2007

A Big Thank You, to Our Sponsors

Page 2: Measuring The Sas 9 Platform Using It Resource Management

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Measuring the SAS 9 Platform

Using IT Resource Management

SUNZ 2007Peter Eales,Technical Architect, SAS NZ

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SAS IT Resource Management - What is it?

Business tool for managing Information Technologyservices� Repository for any collectors’ data

− Detail and Summary Levels

� Extensive analytic capability

� Robust reporting

− Easily customized supplied reports

− Ad hoc reporting on any metrics

− Exceptions

− Automated Web publication (standard and dynamic)

� Easy-to-use GUI

− Interactive reporting interface

− Enterprise Guide optional reporting interface

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SAS IT Intelligence Overview

IT Data Mart

Capacity Management Service Level Management IT Financial Management

IT Infrastructure

ITIL Processes - Service Governance

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SAS IT Resource Management Overview

IT Infrastructure

� Operational tools

• HP, BMC, Tivoli, MOM, NetIQ, SMF/RMF, SAR, MIB, NMON, …

� ITIL process tools

• Service Desk/ Incidents

• Problem/Change Management

� Telephone/Call Center

� Security logs

� Staff – Time sheets

� IT Financial data

Staging area

Summarise

Aggregate

Add Statistics

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SAS IT Resource Management Architecture

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Old Style Capacity Management

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SAS IT Resource Management V3

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SAS IT Resource Management

� SAS Value Proposition

−Most complete performance and capacity management solution available

−Enterprise view of IT infrastructure

−Quantify IT utilization, availability and performance (server consolidation, network load balancing…)

−Accurate forecasts of IT resource requirements

−Optimize systems management (Enterprise systems management)

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IT Health Check through Exception Reporting

Daily check of measurements for availability, performance, and capacity

� Compare system metrics to “rules of thumb”

� Detect early warning signs (trends) of problems

Implement Service Level Agreements (SLA)

� Discover targets for SLAs

� Establish IT SLAs (availability, “performance”, response)

� Monitor and publish SLA objectives and results

� Alert of customer defined exceptions

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� DHL $10 million ROI through consolidation and deferred investment.

� Airline : PoC showed a $4.2 million ROI on their outsourced Unix environment through consolidation.

� Insurance : PoC showed a server utilisation of only 17% across their unix environment. A KPI of 50% utilisationacross all servers was introduced. The ROI is still to be determined.

� Telstra : Managing 18,000 processors.

� Ebay : $3 million ROI. A consolidated view of all servers identified 600 under utilized servers at $5000 IT Value per server.

� Insurance: $ 2.6 million identifying and re-designing CPU and IO heavy online transactions.

Customer Success

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More information …

� SAS ITRM Home Page http://www.sas.com/solutions/itresource/

� Morten Halver

• Solutions Architect, IT Intelligence, SAS ANZ

[email protected]

� Peter Eales

• Technical Architect, SAS NZ

[email protected]

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