Transcript
Page 1: Making Same Day Delivery Profitable So You Can Compete With The Best

Copyright Route4Me Inc.

So You Can Compete With The BestMaking Same Day Delivery Profitable

Page 2: Making Same Day Delivery Profitable So You Can Compete With The Best

Extreme Demands: Customer demands have grown to a point where many businesses are being suffocated due to rising operational costs. Rapid action must be taken to survive.

Extreme Workload: Between same-day delivery, customers selecting the precise time of arrival as well as having the ability to track the whereabouts of their package…businesses have their work cut out for them.

Extreme Complexity: So how do you cope if you’re not a FedEx-level enterprise with a large customer service division?

Are Customer Demands Draining Your Business

http://route4me.com/Copyright 2015 Route4Me, Inc

Page 3: Making Same Day Delivery Profitable So You Can Compete With The Best

Tough Questions To Answer In Order to Survive

● How do you guarantee a customer that your driver will show up at 2PM on a Friday…two weeks from now?

● How can you make sure your customers know when they can actually expect your service driver to arrive…and not just give them a vague “between 10 AM - 5 PM” window?

● How do you offer them same day service when you don’t have the infrastructure to keep extra drivers on staff?

http://route4me.com/Copyright 2015 Route4Me, Inc

Page 4: Making Same Day Delivery Profitable So You Can Compete With The Best

Customer Demands Are Increasing At A Rapid Rate

Page 5: Making Same Day Delivery Profitable So You Can Compete With The Best

Four Demands Your Customers Want Now

Attracting new customers is estimated to cost five time more than selling to existing customers, so it’s in every business’ interest to keep and nurture repeat customers.That means giving your customers an amazing experience is invaluable.

But demands are on the rise. Not only are customers wanting more…businesses are scrambling to outperform each other with cutthroat tactics.If you’re not meeting those demands, rest assured your competitors are, because they are out there looking for better ways to get their drivers done with their routes faster…and meeting time windows increasingly being set by the customer.

http://route4me.com/Copyright 2015 Route4Me, Inc

Page 6: Making Same Day Delivery Profitable So You Can Compete With The Best

Even in this age of same day delivery…most people still like to get things delivered to their door as cheaply as possible.

Whether it’s a pizza or a parcel, customers love paying “free.”

So how do you make a profit… or break even when your profit margin is slim?The trick is in optimization

You have to systematically optimize everything that touches the process of delivering your services.

However, that’s easier said than done!

Unless you’ve got a system that optimizes for you…you’re looking at hundreds of hours going over data and trying to trim the fat off…

#1: People Love Cheap…

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Page 7: Making Same Day Delivery Profitable So You Can Compete With The Best

#2: Get There In Record Time… Without Speeding! Fast delivery services are in high demand. Some enterprises are even offering same day delivery…but how do smaller businesses compete?

It’s not like you can afford to have multiple drivers on standby when someone calls you…

The solution is in optimizing your route planning…which is not easy to do on a piece of paper…Route planning software figures out which driver would be best suited for delivering these urgent orders…even during the middle of the day without compromising other deliveries scheduled.

The software simply takes the new address, adds it to the current route and optimizes it again. The selected driver now has a new route while maintaining all other appointments.

http://route4me.com/Copyright 2015 Route4Me, Inc

Page 8: Making Same Day Delivery Profitable So You Can Compete With The Best

#3: Customers Want Respect, Not Delays

Everyone Needs to Feel ImportantJust like you, your customers want people to respect their time and treat them right, because we are all pressed for time…and when someone wastes it, we get angry.

That being said…

Whether you over-promised or unforeseen delays happened…making every appointment on time is impossible!

Don’t leave them waiting!Give them a heads up that your driver will be late.

And how do you know that in time?

Through driver tracking. You see the estimated time of arrival…as well as whether your driver is behind schedule.

So next time your driver is showing up late…give your customer a call. They are sure to appreciate it.

Image courtesy of alexisdc at FreeDigitalPhotos.net

http://route4me.com/Copyright 2015 Route4Me, Inc

Page 9: Making Same Day Delivery Profitable So You Can Compete With The Best

#4: “Between 10 AM - 5 PM” Just Doesn’t Cut It Anymore

Gone are the days when customers were satisfied with being given a broad window for delivery. Few people can afford to wait around for hours at home.

Customers want to know down to the minute you will arrive!

Unless you have a rare gift for precisely calculating travel time and organizing everything…you need an automatic system.A great route planning system will give the tools you need to factor in tight delivery windows, automatically optimizing your drivers routes and making sure they show up on time.

http://route4me.com/Copyright 2015 Route4Me, Inc

Page 10: Making Same Day Delivery Profitable So You Can Compete With The Best

Customers Summed Up: Demanding!

Cheap Delivery Is Still KingMake sure your business is competitive in pricing. It might not always be about the money…but it is most of the time. Reduce costs fast with better routes.

When They Want Speed, You Must DeliverSame day or next day delivery is here to stay. Unless you have the capabilities to meet them…you might find yourself losing customers.

Demand for better customer service is only going to grow……and solutions to meet these epic challenges are now available to

you:

Respect Your Customers TimeDo your best to show up on time. But when unforeseen delays come up…make sure you give customers instant notice…so they aren’t left waiting in anger.

Keep A Tight ScheduleGive them options and they will love you! And maybe even recommend you to others…

http://route4me.com/Copyright 2015 Route4Me, Inc

Page 11: Making Same Day Delivery Profitable So You Can Compete With The Best

Route4Me Has All The Tools For The Job

It allows you to plan routes in seconds and monitor drivers in real time.

● Optimizes your routes, so you save money on every driven mile.

● Automatically plans routes for multiple drivers at once. If you have a customer demanding same day delivery, just add the destination into Route4Me and it will calculate which driver should take the package.

● Tracks your drivers in real time and gives you updates if their actual time is off the scheduled time.

● Adds constraints to your stops and automatically factors them into the sequence of stops, so your business can still maintain a profit margin despite difficult demands.

Route4Me Brings Order From Chaos

http://route4me.com/Copyright 2015 Route4Me, Inc

Page 12: Making Same Day Delivery Profitable So You Can Compete With The Best

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