Download - Logistics e-commerce solutions - DSV
Logistics e-commerce solutions
European Coverage, Industry Profile, Value Proposition, Case Studies
2 | DSV – July, 2015
E-commerce Coverage in Europe
Borås
‘s Heerenberg
Rushden
Thrapston x2Naas
Lillestrøm
LanghusKløfta
Norrköping
Bucharest
Ancona
AzuquecaRubi
Venlo
Largest E-commerce Sites Other E-commerce Sites
3 | DSV – July, 2015
Global E-commerce
£851m Annual cost of failed deliveries in the UK 1.2b
Number of Indian citizens still without a fixed internet connection
13,374% Increase in Chinese
e-commerce turnover
since 2007
49%German
shoppers who search for
online reviews before
purchasing
21%Dutch Nationals who shop cross border to get a
better price
E-commerce is Hot!!!
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Global E-commerce
Companies are continuously aiming to identity opportunities to increase:
Traffic towards their website
Conversion Rate
Loyalty
E-commerce is Hot!!!
5 | DSV – July, 2015
DSV´s E-commerce World
E-commerce ‘Multi Channel’
Online marketing
Webshop services
Sales support
Order generation
Call / Contact center
Payment & Debitorial Services
Tax and Duty services
Fulfilment
Delivery
Return handling
E-commerce ‘Multi Channel’ is DSV’s key offering to brand-owners (selling through different sales channels, mostly from one European inventory) and (r)e-tailers
6 | DSV – July, 2015
Logistics Services
Fulfillment – Meeting expectations!
Process optimisation
DSV Solutions offers fast and seamless fulfilment processes, meeting and even exceeding the requirements and expectations of your customers!
• Efficient pick-pack-ship processes, using the latest IT technology
• Full range of options to establish connectivity with ERP / E-ERP, from basic mail communication to full EDI set-up
• Frequent stock synchronization, key to your success
• Communication with consumer, customized to fit your marketing strategy- Order acknowledgement- Status shipping order- Track and trace reference
• Supply of consumables
• Value added services- Gift wrapping / smart packing- Including warranty card / voucher / brochure / cables / manuals
E-com
7 | DSV – July, 2015
Logistics Services
Delivery – Delighting the customer!
Reliable and differentiated distribution network
Next to operating our own network, DSV works closely with integrators, both global providers and regional players, offering state-of-the art distribution
• European-wide coverage, working with all major parcel carriers, postal companies and integrators, offering a variety of options, such as
- Collect-at-shop- Delivered-at-home- Delivered-at-work- Two-men home delivery
• Differentiation in delivery options: choice for the customer
• Full IT integration with distribution partners
• Fiscal representation, supporting your European set-up if and when EU country thresholds are met
• With our economy of scale, we can offer highly competitive solutions
• White glove delivery
• Performance measurement and reporting
E-com
8 | DSV – July, 2015
Logistics Services
Reverse Logistics – Key to customer satisfaction!
Reliable and differentiated distribution network
DSV operates more than 350 own locations in Europe, offering a wide range of options to organize your reverse flow.
• Offering options for both cross-border returns as in-country returns
• Swift status update
• Reverse logistics set-up in adherence with your marketing approach, such as- Include return label in shipment- Add return slip to packing list- Including return instructions on packing list- Mail return label after acknowledgement of return / RMA- Drop off or collect
• Swift processing of return shipments, including downstream processing- Repacking- Quality inspection- Repair/refurbishment- Destruct- RTV
E-com
9 | DSV – July, 2015
The fulfilment process
Order confirmation and carrier label printing will be completed at the time of pick/pack.
Orders will be bridged into DSV’s WMS at hourly intervals defining priority.
Orders picked using RF technology to ensure pick accuracy
Orders shall be picked, scanned and packed in a single process with consolidation of completed orders
DSV admin will wave pick orders and send to warehouse for fulfilment
• DSV operate a shift system with an agreed order cut off time, assuming an even flow of orders throughout the ‘working’ day.
• Single SKU pallets will be putaway to bulk storage & mixed SKU pallets will be placed to the marshalling area for consolidation & putaway to storage locations.
UK Tender Example
10 | DSV – July, 2015
The fulfilment process - Replenishment
This process will operate using an automated Min/Max rule embedded within the WMS.
• The operation will be supported by an account team and administrators in order to cover the operating hours. The site also benefits from an established infrastructure including Senior Management and IT Engineer.
• DSV Solutions also offers a suite of KPI reports and Management Information. This is either by scheduled data exchange or a self-service portal.
using RF technology
an automated replenishment routine
When stock levels within the pick face fall below a minimum
Bulk Store
using RF scan confirmation
Replenishment pallets & master cartons
RF tech manages stock in ‘real time’ resulting in stock accuracy at
Pick face
each stocking holding loc.
UK Tender Example
11 | DSV – July, 2015
E-commerce ‘Multi Channel’
Value Proposition
Example Benefit to Customer Benefit to End-Consumer Desired Outcome(s)
Voice Picking • Greater picking accuracy • Increased productivity
• Later cut off times for next day delivery
• Reduced returns probability
• Improved conversion rate• Greater customer
retention
Multiple returns Options • Can choose to encourage or discourage returns
• Convenience of return• Speed of return
• Improved conversion rate• Greater brand loyalty
Returns Processing • Greater stock availability • Account credited faster • Improved retention rate
Order Status Update • Reduced queries • Constant re-assurance • Loyalty
Delivery Status Update • Fewer non-compliant deliveries • Reduced chance of missed delivery
• Loyalty
Delivery Options • Greater choice of service level • Convenience• Price
• Higher conversion
Greater sales conversion rate Higher customer retention rate
Increased traffic to your Web shop
+
12 | DSV – July, 2015
DSV´s E-commerce world
• E-commerce ‘2.0’ is our next step, our strategy to establish 4 strategic located E-fulfilment centres throughout Europe.
• These centres are organized around the optimized and standardized E-fulfilment centres, enabling:– Virtual, multi facility transparency– Competitive time-to-market– Operations being fully tuned towards processing E-com orders fast, competitive and correct– Swift and seamless returns processing
E-commerce ‘2.0’
Inbound Storage VAS Outbound Distribution Returns
New Product Introduction
Stock Separation
VAS Picking Optimization
Multiple Carrier
Integration
Return Options
Online Inventory
Order status confirmation
Shipment Status
Confirmation
Returns Processing
Packing type options
Address Validation
Labeling options
Contact centre Fiscal representation All risk insurance
13 | DSV – July, 2015
Thank you for your attention