Leveraging Technology for State of the Art Training
Ed Bart, Program AdministratorCenter for Urban Transportation Research
University of South FloridaAugust 11, 2011
TMAARC
Started in 1990
FDOT program
Transit training for state technicians
Directed by Maintenance Consortium
Host three Listservs
Maintain statewide inventory
Recognized Goals
Attract people to the industry
Keep our incumbent technician’s skills current
Retain those technicians having a desire to rise
into leadership positions
2010 APTA Preliminary Skill Development and Training Needs Report
Requiring immediate attention
Supervisory and leadership training due to the lack of
these skill sets throughout all management and
supervisory levels in the industry
Worker retirements
Technical certification
EmploymentPercentChange
Job openings due to growth and replacement
needs
Most significant source of education
and training2008 2018
* 263,100 278,000 5.68 75,300Postsecondary
vocational award
** 763,700 799,600 4.7 181,700Postsecondary
vocational award
Table 1-NationalSource: Bureau of Labor Statistics, Employment Projections Program, Occupational Employment and Job Openings Data
Table 2-FloridaSource: Agency for Workforce Innovation, Labor Market Statistic Center, Employment Projections
* Bus and Truck Mechanics and Diesel Engine Specialists** Automotive Service Technicians and Mechanics
Employment AnnualPercentChange
Average Annual Openings
Due ToGrowth
Due ToSeparations Total2010 2018
* 9,837 10,950 1.41 139 218 357
** 42,598 48,925 1.86 791 795 1,586
Jobs Outlook
Must align with the job requirements at worksites in order to be effective
Post-Secondary Adult Vocational (PSAV) curriculum frameworks are aligned to the 16 recommended Career Clusters defined by the U.S. Department of Education
Career clusters enable States to establish linkages among State educational agencies, businesses, and other stake holders
Technical Training
The CTT-PSAV program is designed on this model and is now part of the Transportation, Distribution and Logistics Career Cluster for the State of Florida
This method of instruction was chosen over others to allow the CTT-PSAV to incorporate instructional strategies and methods that improve students' personal qualities and higher-order thinking skills in addition to their technical expertise
Curriculum frameworks are designed to prepare students for a successful transition from high school to post-secondary education, employment in a career area, or both
Technical Training
SCANS Competencies
Secretary's Commission on Achieving Necessary Skills (SCANS)
Competency strategies must include
Identify and demonstrate work habits of successful employees
Quality of work
Work hours and schedule
Actions, initiative, teamwork, dependability, and responsible
decision making
Self-control, responses to criticism, and relationships with
customers and supervisors
Time management, cost effectiveness
Personal hygiene, health habits, and professional appearance
Driving records, drug-free workplace, and industry policies
CTT-PSAV Program
State
• Florida Department of Transportation
• Florida Department of Education
Academia
•University of South Florida
•Hillsborough Community College
Business• Florida Public
Transportation Association
• National Institute for Automotive Service Excellence
• Cummins• Pixelyard
Transit Agencies
•Pinellas Suncoast Transit Authority
•Volusia County Transit
•Eight other participating agencies
PARTNERSHIPS
Technical Training
Technical Training
Medium and Heavy Duty Truck and Bus Technician 1 (PSAV - T650100) (RTF, 398KB)
Medium and Heavy Duty Truck and Bus Technician 2 (PSAV - T650200) (RTF, 432KB)
Motorcycle Service Technology (8766100 / I470616) (RTF, 484KB)
Recreational Vehicle Service Technician (PSAV - I470698) (RTF, 304KB)
School Bus Driver Training (PSAV - I490215) (RTF, 282KB)
Solid Waste Collection Equipment Operator (PSAV - I490203) (RTF, 371KB)
Transit Technician 1 (9500100 / T660100) (RTF, 495KB)
Transit Technician 2 (9500200 / T660200) (RTF, 399KB)
Transit Technician 3 (9500300 / T660300) (RTF, 386KB)
Program Overview
Certified Transit Technician Program
Mix of classroom and hands-on training
15 courses/subject areas
Technicians are community college students
33 college credit hours for technical training
State and National certifications
Classroom• Usually 40 hours• Pre and Post test
On The Job• OJT documentation
form• Task list
ASE• Scheduled twice
annually• Must pass to exit
module
Typical Course
120 Hours
Transit Diesel Electrical and Diesel Engine Electronics Technician
Course: DIM0821
Occupational Completion Point - Data Code - A- (120 Hours)
COURSE SYLLABUS
Winter 2011 Instructor: Todd R. Parsons
LOCATION: Pinellas Suncoast Transit Authority (PSTA) 3201 Scherer Drive, St. Petersburg, FL 33716 PHONE: (727) 540-1800 E-MAIL ADDRESS: [email protected] WEB PAGE: http://www.tmaarc.org CLASS DATE: March 21, 2011 - March 25, 2011 CLASS HOURS: 8:00 AM - 5:00 PM Monday through Friday Description: The purpose of this course is to develop the competencies essential to the public transit bus technology
Technician/Student
Transit Equipment Preventive Maintenance
DIM0810 Pre DIM0810 Post
Mean 57.63 Mean 89.09Median 60 Median 90Mode 52 Mode 90SD 14.10 SD 5.61Range 48 Range 20Minimum 28 Minimum 78Maximum 76 Maximum 98
Percent Knowledge Increase 0.55132
Classroom
Transit Basic Electrical
DIM0811 Pre DIM0811 Post
Mean 60.66 Mean 74.33Median 60 Median 76Mode 60 Mode 80SD 13.08 SD 11.37Range 48 Range 40Minimum 40 Minimum 52Maximum 88 Maximum 92
Percent Knowledge Increase 0.212435
Classroom
Transit Diesel Engine PM
DIM0813 Pre DIM0813 Post
Mean 58.90 Mean 64Median 60 Median 64Mode 52 Mode 56SD 13.51 SD 10.11Range 48 Range 32Minimum 32 Minimum 52Maximum 80 Maximum 84
Percent Knowledge Increase 0.039773
Classroom
Transit Diesel Engine PM
Classroom
1. A loud knocking sound that is half the engine speed might be created by:
Camshaft
Bent connecting rod
Out-of-balance crankshaft
Turbocharger
On The Job
Agency W.O.
Number
Date Service
Performed
Actual WorkPerformed
ModuleTask
TimeIn
TimeOut
TotalHours
Basic Electrical
Basic Electrical
Basic Electrical
Basic Electrical
Basic Electrical
OJT Documentation FormTransit Technician 1
OCP B
On The Job DIM0811 Transit Basic Electrical
Task List
Skill Level & Order of Instruction
Learning Objectives
101Verify operator complaint, reproduce the condition (including intermittent problems), and/ or road test vehicle; determine necessary action
101Check continuity in electrical/electronic circuits using appropriate test equipment.
101Check applied voltages, circuit voltages, and voltage drops in electrical/electronic circuits using a DVOM.
101Check current flow in electrical/electronic circuits and components using and ammeter, DVOM or clamp-on ammeter
101Check resistance in electrical/electronic circuits and components using an ohmmeter or DVOM
ASE Testing
Twice annually
Program registers and pays
Program provides study guides
Re-test when necessary
Contagious Optimism
DIM0810 Transit Equipment Preventive Maintenance
(H8)
General Shop Safety
Forklift
CPR/AED
MSDS
BBP
FMVSS 121
Precision Instruments (micrometer)
Hardware and Fasteners
Methods that require students to identify, organize, and use resources
appropriately
Video
Building Circuits
DIM0811 Transit Basic Electrical Systems (H6)
General Shop Safety
Atech Boxes
Ohms Law
Series, Parallel circuits
Relays and Transistors
Application of AC current
Application of DC current
Incorporate methods to improve students' personal qualitiesand higher-order thinking skills
Hands-on Tear Down
DIM0812 Transit Wheelchair Lift/Ramp
General Shop Safety
Troubleshoot and repair, Disassemble and Reassemble
Component identification and function
LiftU ® LU5, LU6, LU11
Braun ® Millennium 2
Ricon ® S Series
Kneeling faults and components
Hydraulic, Electrical systems
Workplace Communication Skills
Round Robin
DIM0813 Diesel Engine Preventive Maintenance (H2)
General Shop Safety
Identify types of bearing, gaskets, seals and fasteners
Demonstrate the ability to correctly collect an oil sample
Oil analysis
Preventive maintenance inspections IAW manufacture specification
Cummins® Insite, QSOL
ULSD
DPF
VHOT
Demonstrate the qualifications for employment
Video
Guest Instructors
DIM0814 Transit Steering and Suspension (H5)
General Shop Safety
Steering geometry
Wheel Alignment (Hunter®)
Identify and describe the effects of
King Pin Inclination Angle (KPI)
Scrub Radius
Wheel track and thrust angle
Toe, Camber, Caster
Understand social, organizational, and technological systems
Hands-on Troubleshooting
DIM0820 Transit Hydraulic
General Shop Safety
Hydraulic Safety
Pascal’s Law
ISO 4406/200 Standards “Cleanliness Code”
Explain the basic principles of hydraulics
Explain the basic operating components of a hydraulic system
Troubleshoot hydraulic circuits and components
Troubleshoot Fan Drive Control Assembly (FDCA)
Work with each other cooperatively and productively
Everyone Gets InvolvedDIM0821 Transit Diesel Electrical and Diesel EngineElectronics (H6)
Analyze electrical circuits
Ohms Law
Explain the principles of diodes and rectifiers
Explain voltage regulator
Test and repair
Starting Charging Ignition
Identify, diagnose, remove and replace, electronic sensors
Cummins ® Insite, QSOL
Mentor 3D
Allows for pre and post classroom instruction
Self paced distance learning
Integrates training and testing
Develops test taking strategies
Challenges Force Innovation
Extend the instructor’s reach
Monitor hands-on training
Train areas that need more instructor time
Some technicians/shops lack necessary equipment
Virtual Hands-On Training
Allows for hands-on monitoring at a distance
Ensures equipment availability
Extends the instructor’s reach
Unlimited troubleshooting scenarios
Program Evaluation
Performance Measurement
Assessment of what the program actually looked like during the
first phase
Summary of the development, purpose, and administration of the
program during the first phase
Selection of participants
Official HCC admission dates
Class schedule
Efforts undertaken to achieve statutory compliance
Coordination with program partners
Implementation of program mandates
Highlights that occurred during the year
Program Evaluation
Recommended measures are outcome-based
Establishes best practices for the CTT-PSAV program
Focus on efficiency and effectiveness in four primary areas
The classroom/hands-on
The curriculum
The instructor
On-the-job training
An objective, i.e., a target for acceptable performance, identified for each measure of performance, is based on current program goals
Recommended performance measures and management objectives are presented in Table 1
Performance Measure Detail ObjectiveActual Results
MeetsObjective
X or
Clas
sroo
m Quality of learning Post-test score versus pre-test score Post exceeds Pre __
Level of learning Post-test score >70% __
Quality of facilities/location Level of satisfaction 4.5 of 5.0 __
Curr
icul
um
Quality of course materials Level of satisfaction 4.5 of 5.0 __
Course meets expectations Level of satisfaction 4.5 of 5.0 __
Inst
ruct
or
Training materials and handouts Level of satisfaction 4.5 of 5.0 __
Quality of presentations Level of satisfaction 4.5 of 5.0 __
Quality of repairs Number of repeats, comebacks, and failures <10% of Total __
Quality of PMIs Recalls within 5 days of PMI <10% of Total __
On-
The-
Job Quantity of OJT hours OJT hours performed versus required >90% __
Work habits Zero occurrences or disciplinary actions Zero __
Safety Zero accidents, injuries, or safety violations Zero __
Regulatory Zero CDL, drug, and alcohol violations Zero __
Technical ability ASE exam Pass rate >70% __
Table 1
Program Evaluation
Operating Indicators
Unlike performance measures, which are outcome-based, operating indicators represent outputs
Reflect trends and performance over time
Outputs report accomplishments
TMAARC tracks the number of repeats, comebacks, and failures
The actual change in the number of repeats fails to measure performance
Operating indicators do provide meaningful information about the program that supplements performance measures in evaluating and monitoring performance
Recommended operating indicators are presented in Table 2
CTT Program Operating Indicators
Official Reporting Period: September 2011 through August 2012Reportable Indicators Objective 2012
Beginning enrollmentNumber of students enrolled in the CTT Program on September 1, 2011
0
Ending enrollmentNumber of students enrolled in the CTT Program on August 31, 2011
0
AttritionNumber of students who left the program during the year 0Regional significanceNumber of agencies with participants in the program 0Quantity of work ‐ repairsNumber of repairs scheduled 0Number of work orders rejected for being less than acceptable
0
Technical abilityNumber of Virtual Hands-on Training (VHOT) tests completed 0Contribution to teamNumber of presentations to share knowledge and lessons learned provided by participants at home agencies
0
Table 2
Program Evaluation
Detailed review of operating indicators
Comparison of post-participant survey results with the pre-participant survey results in relationship to the actual performance of the participants to identify required program enhancements
Discussion of planned improvements moving forward
General overview of the program presented as a summary of findings
Sample survey questions are presented in Table 3
Table 3
U.S. Transportation Secretary LaHood Announces Funding for Creating New Jobs and Training the Next Generation of Transit Workforce.
Twelve programs from across the nation successfully competed for the "Innovative Workforce Development" dollars. FTA received 35 applications requesting a total of $7.3 million in requests for the $3 million available. A complete list of successful proposals can be found here.
Funds will expand the Certified Transit Technician Program previously developed by the Center for Urban Transportation Research (CUTR) at the University of South Florida. The program's curriculum is comprised of classroom, hands-on, and on-the job training. Students will earn a Post Secondary Adult Vocational Certification (PSAV) and an Automotive Service Excellence (ASE) Master Certification in transit vehicle maintenance, as well as receiving college credit towards an associate's degree. Students are sent by various transit agencies in the Florida Transit Maintenance Consortium.
National Recognition
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