Transcript

LEADERSHIP

EXCELLENCE IN

ACTION

Strategies to Engage and Inspire People

Talia Fox, M.Ed., KUSI Training

Activity

BLINK

Rate Yourself On a Scale of 1 - 10

• Confidence when people are frightened

• Certainty when people are unsure

• Action where there is hesitation

• Strength where there is weakness

• Expertise where there is floundering

• Courage where there is cowardice

• Optimism where there is cynicism

• Conviction that the future will be betterSource: AMA

Rate Yourself On a Scale of 1 - 10

• What is your evidence for your rating?

• What are your values and strengths?

Partner Exercise: A Live

Assessment1. Choose a partner or two.

2. Describe a time when you were at your best? What did you learn about yourself?

3. Describe a time when you overcame a challenge? What did you learn about yourself?

4. Set your phone time 5 minutes then switch.

Partner Exercise: A Live

Assessmenta. List sources of power needed to be influential.

b. Take a self-assessment to identify personal leadership strengths.

c. Explore the art of delegation and effective team leadership.

d. Explore the role of feedback and performance measures.

e. Create an action list with and explore plans to measure success.

Critical Success Factors

1. Accomplishment of Work

2. Quality

3. Teamwork

4. Morale

5. Delegation

6. Empowerment

7. Stable Systems

8. Planning

9. Learning

10. Recognition and Rewards

Source: AMA

Apply Leadership EssentialsShift for Amateur to Professional

48

Turns knowledge into practice

Articulates and implements

awareness

Expresses ideas and motivates

others

Follows value description

Seeks challenges to grow and

innovate

Leverages resources and shapes

opportunities

Liquidates collective value

Makes choices based on values

Has knowledge

Has awareness

Has great ideas

Follows job description

Stays in comfort zone

Collaborates

Understands the power

of individual contributions

Has values

What Do Leaders Talk About?

Vision

Mission

Values

Goals

Performance

Challenges

Change

Four Communication Strategies

High EnergyPersonal

Connection

Deliberate

Choices

Natural

Conversational

Style

Communicating With Confidence

Powerful Communication Influencers

Competence Trustworthiness Expertise Likability Composure Sociability

Strategies to Communicate

Effectively

Are You Confident In Your Communication Skills?

– Internal vs. External Confidence

– Non verbal

– Verbal

– Emphatic Tone

– Style

– Participant interactions

Facts Vs. Feelings

Facts Tell, Stories Sell

Know how to use facts

• Facts are provable data points that generate awareness or understanding of a problem/issue

• Facts appeal to reason (Left-brain); accordingly they illicit an intellectual response (i.e. agreement or disagreement)

• Facts can be selectively dismissed by the listener or lost among other facts; so they should be used with purpose and intention

Know how to use stories

• Stories are extremely powerful

ways of emotionally connecting

people to new ways of thinking in a

way that they will remember

• Stories are experiential and

therefore can’t be disputed via

argument

• If you want someone to internalize

a thought or be persuaded by new

information you offered them—tell

them a story

Your Personal Power List

Your Position: The What

Your Resources: The Access

Your Vibe: The personality and energy (Blink Impression)

Your Positive Control: What can you do for others?

Your Negative Control: What can you do to others?

Skills and Knowledge: What do you know?

Your reputation and performance

Just Because You Are The Playing,

Does Not Mean That the Game Stops

To accomplish a mission

To gain access to resources

To protect reputations, work, people

To acknowledge differences and good work

To leverage “play nice” effect

Great Leaders

What does your organization look for in great leaders?

Do you have it? Do you want it?

• Desire to lead and passionate about the cause!

• Technical ability and Skills

• Completion of tasks and managing time and skills

• The ability to influence and negotiate

• Integrity and reliability

Building An Image That Inspires?

• The Look

• The Sound

• The Precision

• The Credibility

• The Woo

What Is Trust?

Trust (n.) – a willingness to put yourself at risk based on another person’s actions

Source: Interaction Associates

High Trust = Goal Achievement

When employees have a high level of trust in management and the organization, the company becomes significantly better at achieving its business goals.

Source: Interaction Associates

Do People Trust Management?

Lack of management trust is the biggest barrier to building effective organizations

– Development Dimensions Intl. Survey

61% don’t believe management tells them the truth

– Council for Communication Study

Only 38% trust employers to keep their promises

– Princeton Survey Research Associates

What Is Your Action Plan?

• Monday Morning –

Coffee in hand?

• What will you do

differently?


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