Kukharchuk Oxana

Director Corporate University MTS

Leadership culture

Development

26/6/2015

2

MTS TODAY

> 100 mln clients

6 countries

70,000 employees

TOP-3 best employers

85% vacancies are

closed by internal

candidates

TOP-10 best

companies for leaders

in Russia (2014)

3

Russia today

146 mln people

9 time zones

19 mln live in Moscow region

9 hrs!

3

167.6% telecom penetration

4

Environment

for

continuous

LEARNING

&

DEVELOPMENT

5

https://www.yout

ube.com/watch?

v=GlpjA-

QgmQM

6 6

Dependency

Proactive

Communication Silos

Engagement

People

Speed

Quality

Clear

leadership Aligned

Defined

responsibility

Strong sides Develop

Finalized strong aspects and

future development

Мы создаем возможности развития, расширяя границы людей и бизнеса, для уверенного будущего МТС

8

Whom would you choose as the BEST

friend?

1 2 3

Emotional Intellect, MBTI self awareness, understanding others,

communication and motivation enhancement

9

Body language

10

11

Develop a coaching culture.

Managers coach their teams

Adaptability

Set up an

effective team

Creative

thinking

Learning

Agility

Effective

decision taking

Negotiation

skills

Strategic vision

Result

Oriented

12

13

E-learning potential

iMBA:

9 month, webinars based,

10 modules, 200

participants, home works,

tests, peer2peer learning

HR Academy:

develop HR teams

transform to the HR BP

On-line conferences:

HR conference.

Best practices

For clients and partners

14

Meetings with people from

other industries: doctors,

firefighters, paraolimpic champions, etc

«Out of business» development

Life styles CLUBS: Women in

business, Book-lovers, Story telling,

English club, Creativity boosters,

Theater, etc

Self development via training

others: managers run trainings on

leadership, finance, innovations (~200

managers, 10 000 employees participated)

Mentors and corporate coaches to develop others and unleash the

potential

15

Learning Engagement

Peer2Peer:

VIDEO, WEBINARS

Lifestyle topics

Knowledge sharing

STAR groups:

Choose a topic to improve

Brainstorm ideas

Approve with business

Implement

IDEA Factory:

Offer improvement or

innovation

$40mln profit

Contents:

BIG DATA

Service improvement

Online tools for B2C

Projects: obligatory in all leadership programs. VPs

participate at the final defense.

16

Train high school students: MOBILY SAVVY how tech your

parents use on-line technologies

Social responsibility activities

EDU centers for 50+: How

to use computers, internet, useful

apps for seniors

Brand Ambassadors: employee trainings to do posts

in social networks

Secure internet for kids: internet security and safety for

kids and parents

#MTS_20

18

19

MTS corporate radio

20

Guidebook for managers how to improve

engagement

21

Engagement results

21

22

22

NPS rapid growth

23

Development is

available for every out

of 70 000 employees

48,000 went through in-

class training

74,000 online trainings

+14pp factor training in

engagement ‘14 vs ’13

24

THANK YOU

Oxana Kukharchuk Director Corporate University, MTS Kukharchuk.Oxana@gmail.com

YOU know that

you CAN