Download - Kel Smith - The unintended consequences of inaccessible technology

Unintended'Consequences'What'We'Can'Learn'From'Digital'Outcasts'

@kelsmith'

#plaintalk2013'

h"p://ar(cles.washingtonpost.com/2012812813/na(onal/35812804_1_disease8study8research8study8life8expectancyC

U.S.C

h"p://ar(cles.washingtonpost.com/2012812813/na(onal/35812804_1_disease8study8research8study8life8expectancyC

“Historically,''

''accessibility'has''

''been'perceived'as'an''

''aGerthought'–'the''

''final'bullet'point.''

''Nice'to'have'if'we''

''had'the'budget.”''

�Accessibility'is'ugly�'

�Accessibility'is'expensive�'

�Accessibility'isn't'marketable�'

“Accessibility'isn’t'innovaSve”'

~'Rich'Donovan'

Return'on'Disability'and'M2Enabling'SummitCC

“Designing'for'''

''extreme''

''environments''

''leads'to''

''consumer''

''innovaSon.”'

~'Rich'Donovan'

Return'on'Disability'and'M2Enabling'SummitCC

“My'daughter'is''

''capable'of'a'threeW'

''hour'tantrum'that''

''leaves'your'ears''

''ringing.'With'the''

''phone'showing''

''exactly'what'she'

''has'requested,'we''''

''see'a'huge'reducSon''''

''in'(her)'frustraSon."'

University of Rochester http://vizwiz.org/ http://enabledbydesign.org/community/vizwix-prototype-crowdsourced-assistance-for-the-visually-impaired/

h"p://www.cnn.com/2012/04/29/showbiz/lost8voice/index.html?iref=obinsiteC

“Doctors'

''frequently'

''make'incorrect''

''assumpSons''

''about'me'

''related'to'my''

''intelligence'and''

''my'ability'to''

''funcSon''

''independently.”''

How'much'do'you'agree'with'the'following'

statement:'“Most'healthWrelated'content'

reflects'an'understanding'of'what'it’s'like'to'be'

a'blind'or'low'vision'paSent.”'

Strongly'agree'

'

Somewhat''

Agree'

'

Neither'agree''nor'disagree'

'

Somewhat'disagree'

'

Strongly''disagree'

'

100%'

78%'

“For'blind'paSents'it’s''

''nearly'impossible'to'dose''

''medicaSon'properly.'A''

''change'adverSsed'as''

''being'great'for'the'sighted''

''can'be'dangerous'for'us.”''

“For'blind'paSents'it’s''

''nearly'impossible'to'dose''

''medicaSon'properly.'A''

''change'adverSsed'as''

''being'great'for'the'sighted''

''can'be'dangerous'for'us.”''

250'medical'pracSces'

50%'would'complete'

only'part'of'the'

examinaSon'


20%'refused'to'book'an'

appointment'


10%'employed'staff'who'

were'adequately'

trained'on'PWD'

ofCnotCdeliveringCqualityCclinicalCservicesCforCeveryCpa(entCtypeC

Risks'' Costs''ofCopera(ngCwithinCaCregulatedCsystemCofC

sharedCservicesC

“I'think'the'system''

''has'been'very''

''reacSve.'It’s''

''about'pueng'out''

''fires.”'

~'Mike'Evans'

MedicalCDirectorCofCHealthCDesignCLabCSt.CMichael’sCHospital,CTorontoC

~'Mike'Evans'

MedicalCDirectorCofCHealthCDesignCLabCSt.CMichael’sCHospital,CTorontoC

“In'Health'2.0''

''we'are'seeing'the''

''need'to'anScipate''

''problems,'with''

''paSents'driving'

''the'bus.”'

“Most'frustraSng'is''

''waiSng'for''

''something'that'we''

''know'is'being''

''researched,'

''knowing'that'

''we'won't'ever'have''

''access'to'that'one''

''thing'that'may'change''

''our'child's'life.”''

“Most'frustraSng'is''

''waiSng'for''

''something'that'we''

''know'is'being''

''researched,'

''knowing'that'

''we'won't'ever'have''

''access'to'that'one''

''thing'that'may'change''

''our'child's'life.”''

“Accessibility'is'about'

'providing'fundamental''

'human'services'to''

'benefit'more'people'in''

'more'situaSons.”'

“Accessibility'is'about'

''providing'fundamental''

''human'services'to''

''benefit'more'people'in''

''more'situaSons.”'

http://www.nytimes.com/2011/11/27/magazine/smule.html?_r=1&pagewanted=all

http://articles.herald-mail.com/2011-02-28/news/28640356_1_brain-injury-sylvia-ellsworth-parents

“Mason'is'very'social'and'finds''

''social'interacSons'rewarding.''

''New'learning'can'be'facilitated''

''by'tasks'which'have'posiSve''

''emoSonal'associaSons,'such''

''as'music'and'arts'acSviSes''

''used'as'reinforcers'for''

''appropriate'effort.”''

is'a'conSnuum'by'

which'people'

adapt'to'their'

environment'

Competence'

makes'it'implicitly'clear'how'

to'interact'with'an'object'

Affordance'

reinforces'posiSve'

behaviors'into'

rouSnes'

HabituaSon'

empower'people'to'

surpass'their'level'

IncenSves'

allows'for'

ahributes'that'

cannot'be'

changed'

Empathy'

“I'make'the'

''people'in'

''my'design'

''pracSce'sit'in'

''wheelchairs''

''and'use'walkers.''''

''There'is'just'

''nothing'like'

''doing'it.”'

15%'

http://www.npr.org/blogs/health/2011/06/09/137084239/nearly-1-in-7-people-on-earth-are-disabled-survey-findssc=fb&cc=fp/

15%'We'are'all'digital'outcasts'

http://www.npr.org/blogs/health/2011/06/09/137084239/nearly-1-in-7-people-on-earth-are-disabled-survey-findssc=fb&cc=fp/

~'David'Green'

FoundCofCAurolab,CdistributorCofC$2ClensesCforCcataractCpa(entsC

Making'health'

care'innovaSon'

affordable'and'

accessible'to'

everyone'

Compassionate'

Capitalism'

(183s) chickpeas (514s) beans (552s) Goya Beans

~'William'Gibson'

ScienceCFic(onCWriterCandCAuthorCofCIdoruCC

“The'future'has''

''already'arrived.''

''It’s'just'not'evenly''

''distributed'yet.”'

Thank'You'[email protected]'

Download - Kel Smith - The unintended consequences of inaccessible technology

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