Download - Jonathan Ferrar - Society for Human Resource Managementcdn.shrm.org/.../v1493907624/HRPS/AC2017/Jonathan_Ferrar.pdf · 2017-05-04 · Jonathan Ferrar Co-Author, The Power of People

JonathanFerrarCo-Author,ThePowerofPeople

Founder,OchreRock–HRStrategy,Analy@cs&FutureofWorkFormerVicePresident,IBM

Presenta)on:©OchreRockLtd|Allrightsreserved|JonathanFerrar|25April2017

jonathan ferrar

@jaferrar

💻 [email protected]

☎ +44 7494 277466

www.jaferrar.com


Workforceanaly)csisthediscovery,interpreta)on,andcommunica)onof

meaningfulpaHernsinworkforce-relateddatatoinformdecisionmakingandimproveperformance.


ContributorOrganiza@ons

Note:VigneNesareshortstoriesthatemphasizekeypointsinworkforceanaly@cs.Theyaretakenfrominterviewswithexpertswhoworkfororwhoworkedattheseorganiza@ons.Theuseoflogosdoesnotmeanthatanyofthese

organiza@onsendorseThePowerofPeoplebook.Theyarebeingusedforillustra@vepurposesonly.

Content:©ThePowerofPeopleBook:@guenolen@jaferrar@s_feinzig


PartIII–BuildingYourCapability•  KnowYourData•  KnowYourTechnology•  BuildtheAnaly)csTeam•  PartnerforSkills•  EstablishanOpera)ngModel

PartI–UnderstandtheFundamentals•  WhyWorkforceAnaly)cs?•  What’sinaName?•  TheWorkforceAnaly)csLeader•  PurposefulAnaly)cs•  BasicsofDataAnalysis•  CaseStudies

PartII-GeangStarted•  SetYourDirec)on•  EngagewithStakeholders•  GetaQuickWin

PartIV–EstablishinganAnaly)csMindset•  EnableAnaly)calThinking•  OvercomeResistance•  CommunicatewithStorytellingand

Visualiza)on•  TheRoadAhead



StartwiththeBusinessIssue


An Eight-Step Model for Purposeful Analytics



CaseStudies

Note:Casestudiesaredetailingcomplexworkforceanaly@csprojectswithsubstan@albusinessbenefit.Theuseoflogosdoesnotmeanthatanyoftheseorganiza@onsendorseThePowerofPeoplebook.Theyarebeingusedforillustra@vepurposesonly.


Presenta)on:©OchreRockLtd|Allrightsreserved|JonathanFerrar|25April2017 Content:©ThePowerofPeopleBook:@guenolen@jaferrar@s_feinzig

BusinessQues)ons

ISSwantedtoknowwhetheritwouldseeareturnoninvestmentfrominterven)onsaimedatincreasingemployeeengagement.“Whilethereissubstan)alevidenceofaposi)veassocia)onbetweenengagementandperformanceinthescien)ficandbusinessliterature,beforemakingconsiderableinvestmentinincreasingengagementatISS,wewantedtoseeifwecouldiden)fythatassocia)oninourownorganiza)on.”

Hypotheses

1.  Employeeengagementisposi)velyrelatedtobothemployeeandcustomerexperience.2.  Customerexperienceisposi)velyassociatedwithcontractprofitability.

4.52

7.75

Low

High

Low

High

cNPS

eNPS

CaseStudy1:ISSKey:

eNPS=employeeNetPromoterScorecNPS=customerNetPromoterScoreNumbersrepresentaveragecontractprofitabilityasapercentage

Content:©ThePowerofPeopleBook:@guenolen@jaferrar@s_feinzigPresenta)on:©OchreRockLtd|Allrightsreserved|JonathanFerrar|25April2017

Presenta)on:©OchreRockLtd|Allrightsreserved|JonathanFerrar|25April2017 Content:©ThePowerofPeopleBook:@guenolen@jaferrar@s_feinzigPresenta)on:©OchreRockLtd|Allrightsreserved|JonathanFerrar|2February2017

BusinessQues)ons

•  WhatfactorsmakeassociatesmorelikelyorlesslikelytoleaveNielsen?•  Whatcouldwedoaboutit?•  Whatisthefinancialimpactofpeopleleaving?

Hypotheses

1.  WomenanddiverseemployeeshavehigheraHri)onriskthanmen.2.  Employeeswhoworkremotely(forexample,ataclient’sloca)on)havehigher

aHri)onriskthanemployeeswhoworkfromaNielsenoffice.


CaseStudy2:Nielsen


EmergingDataPrivacy&Ethics


Emailmetadata:Courtesyof


Storytelling

Convince Don’t

Confuse

Educate Don’t

Fabricate

Enlighten Don’t

Overwhelm

Principle 3 Principle 1 Principle 2

•  Present Facts •  Convey Your Message •  Be Honest

•  Provide Highlights •  Stay Relevant •  Be Concise

•  Guide Your Audience •  Articulate Actions •  Inform Decision Making



Techniques


SettheSceneCreateanEmo)onalAHachment

RevealtheConflict

CalltoAc)onwitha

MemorableMessage


jonathan ferrar

@jaferrar

💻 [email protected]

☎ +44 7494 277466

www.jaferrar.com


SAVE35%WHENYOUORDERFROM

hHp://www.informit.com/store/power-of-people-how-successful-

organiza)ons-use-workforce-9780134546001

EnterthediscountcodeFERRARduring

checkout

Download - Jonathan Ferrar - Society for Human Resource Managementcdn.shrm.org/.../v1493907624/HRPS/AC2017/Jonathan_Ferrar.pdf · 2017-05-04 · Jonathan Ferrar Co-Author, The Power of People

Top Related