Discovering the Customer Journey
Janis RozenblatsFounder / CEOMailigen.com
UX?
human-computer-human
UX source: acclaimimages.com
businessneeds
userneeds UX
onboarding source: acclaimimages.com
easy? source: acclaimimages.com
NPS invite Trello Desk VotingNPS survey
Engaged Clients Customer Interviews
Persona Validation through Interviews
Customer Journey Mapping
Customer Journey Optimization
job’s done! source: outsideonline.com
business needs? source: outsideonline.com
Lifecycle Email Strategy
Lifecycle Email Strategy
support source: acclaimimages.com
Be always available
support! source: mailigen J
320 pages of brain food
Designing UX is influencing someone by designing something
for them.
I believe…
Thoughts, ideas, questions...
Janis Rozenblats
cell: +371 29652066email: [email protected]