INFORMATION INFORMATION MANAGEMENTMANAGEMENT

Dennis M. McCurnin, DVMDennis M. McCurnin, DVMDiplomate, ACVSDiplomate, ACVS

Louisiana State UniversityLouisiana State University

INFORMATION INFORMATION MANAGEMENTMANAGEMENT

Dennis M. McCurnin, DVMDennis M. McCurnin, DVMDiplomate, ACVSDiplomate, ACVS

Louisiana State UniversityLouisiana State University

RESOURCE FOR RESOURCE FOR COMPUTER SOFTWARE COMPUTER SOFTWARE

INFORMATION:INFORMATION:AAHA TRENDS MAGAZINE AAHA TRENDS MAGAZINE

(July/August Issue)(July/August Issue)

VENDOR IFORMATION*VENDOR IFORMATION*

Vet. Software Industry is 30 + years Vet. Software Industry is 30 + years oldold

4040 Companies in business in 2010 Companies in business in 2010 Most practices are now computerized Most practices are now computerized

( 99% )( 99% )

**AAHA Trends, Jul/Aug, 2010AAHA Trends, Jul/Aug, 2010

COMPUTER COMPUTER DEVELOPMENTDEVELOPMENT

Europe – Medical Records with Europe – Medical Records with DVM inputDVM input

U.S. – Financial Reports with staff U.S. – Financial Reports with staff inputinput

MEETS SOFTWARE NEEDS*MEETS SOFTWARE NEEDS*

1. ImproMed 3.91. ImproMed 3.9 2. Cornerstone 3.72. Cornerstone 3.7 3. IntraVet 3.73. IntraVet 3.7 4. AVImark 3.74. AVImark 3.7 5. DVMax 5. DVMax 3.03.0 Scale 1-5 5= bestScale 1-5 5= best

*AAHA Trends, Jul/Aug, 2010*AAHA Trends, Jul/Aug, 2010

HOW DO THE SYSTEMS RATE?*HOW DO THE SYSTEMS RATE?* (Would Recommend)(Would Recommend)

1.1. AVImark 79%AVImark 79%

2.2. ImproMed 79%ImproMed 79%

3.3. Cornerstone 70%Cornerstone 70%

4. IntraVet 4. IntraVet 59% 59% *AAHA Trends, Jul/Aug, 2010*AAHA Trends, Jul/Aug, 2010

RATINGS OF OVERALL RATINGS OF OVERALL SUPPORT*SUPPORT*

1. ImproMed 4.21. ImproMed 4.2 2. Cornerstone 3.72. Cornerstone 3.7 3. AVImark 3.53. AVImark 3.5 4. IntraVet 4. IntraVet 3.4 3.4 (Scale 1-5 5= best)(Scale 1-5 5= best)

*AAHA Trends, Jul/Aug, 2010*AAHA Trends, Jul/Aug, 2010

STAFF TRAINING*STAFF TRAINING*

In all systems, about 75% of In all systems, about 75% of responders reported it took 2 - 3 responders reported it took 2 - 3 weeks to learn the system. weeks to learn the system.

*AAHA TRENDS, JUL-AUG. 2010*AAHA TRENDS, JUL-AUG. 2010

HOW MUCH DID YOU PAY HOW MUCH DID YOU PAY FOR THE SOFTWARE?*FOR THE SOFTWARE?*

1.1. Cornerstone $11,295Cornerstone $11,2952.2. DVMax 7,800 DVMax 7,800 3.3. DVM Manager 6,925DVM Manager 6,9254.4. ImproMed 5,800ImproMed 5,8005.5. IntraVet 4,750IntraVet 4,7506.6. AVImark 3,999AVImark 3,999

AAHA Trends, Jul/Aug 2009 AAHA Trends, Jul/Aug 2009 * All options and 7 workstations* All options and 7 workstations

SELECTION PROCESSSELECTION PROCESS

1.1. Kind of information you wantKind of information you want

2.2. Visit other practicesVisit other practices

3.3. Involve all staffInvolve all staff

4.4. Cost of support agreementCost of support agreement

5.5. Response time/AvailabilityResponse time/Availability

SELECTION PROCESSSELECTION PROCESS

6.6. Hardware neededHardware needed

7.7. Networking needsNetworking needs

8.8. BudgetBudget

9.9. Cost of old data conversionCost of old data conversion

10.10. How long to convert dataHow long to convert data

SELECTION PROCESSSELECTION PROCESS

11.11. Cost of trainingCost of training

12.12. Frequency and cost of updatesFrequency and cost of updates

13.13. End of day and end of month End of day and end of month reportsreports

14.14. Documentation providedDocumentation provided

15.15. Buy hardware and softwareBuy hardware and software

SELECTION PROCESSSELECTION PROCESS

16.16. Customize reportsCustomize reports

17.17. GuaranteeGuarantee

18.18. Number of site licensesNumber of site licenses

HOW TO MAKE HOW TO MAKE DECISION?DECISION?

1.1. Desired featuresDesired features

2.2. Recommendation from peerRecommendation from peer

3.3. Reputation of companyReputation of company

4.4. Response time and cost of Response time and cost of supportsupport

5.5. PricePrice

Practice Management SystemPractice Management System(Use at 15% level)(Use at 15% level)

Information ManagementInformation ManagementInvoicing/ Billing/ EstimatesInvoicing/ Billing/ EstimatesReminders ( call cell phone? )Reminders ( call cell phone? )Appointment SchedulingAppointment SchedulingMedical Records (*security)Medical Records (*security)Inventory ManagementInventory ManagementPayrollPayrollOn-line ServicesOn-line ServicesDiagnostic DatabaseDiagnostic DatabaseAdministrative Reports ( Backup Inform.)Administrative Reports ( Backup Inform.)

ChartsChartsGraphsGraphsTrendsTrends

PRACTICE PROFILE REPORTPRACTICE PROFILE REPORT Average Revenue per doctorAverage Revenue per doctor Average Sales per clientAverage Sales per client % of clients had sales% of clients had sales Top 50 clientsTop 50 clientsAverage $ spent:Average $ spent:

CanineCanine FelineFeline Equine Equine

INTERNET INTERNET INFORMATIONINFORMATION

www.www.NCVEI.ORGNCVEI.ORG 38 management38 management data toolsdata tools free to AVMAfree to AVMA members members

MEDICAL RECORDSMEDICAL RECORDS Using Medical Records templates can reduce the time to create a new medical record by 75%.Using Medical Records templates can reduce the time to create a new medical record by 75%.

AAHA Trends July/August, 2009 AAHA Trends July/August, 2009

BASIC IMAGINGBASIC IMAGING

Pet’s PicturePet’s PictureInvoice Invoice Personalized Personalized

CorrespondenceCorrespondenceEstimates (Tx Plan)Estimates (Tx Plan)Check-in reportCheck-in reportPrescription labelPrescription labelNutrition profileNutrition profile

Patient AdvisorPatient Advisor

Release Release InstructionInstruction

CORNERSTONE’S CORNERSTONE’S PATIENT ADVISOR MODULEPATIENT ADVISOR MODULE

VET LAB MODULEVET LAB MODULE

VET LAB MODULEVET LAB MODULE

No more missed feesNo more missed feesImprove accuracyImprove accuracyStandardize result historyStandardize result history

ON-LINE USAGEON-LINE USAGEEmail ( < 80% )Email ( < 80% )Medical Reference www.:Medical Reference www.:

VIN.com; AVMA.org (NOAH)VIN.com; AVMA.org (NOAH)

( NCVEI.org PM Ref. )( NCVEI.org PM Ref. )Specialist Consult.Specialist Consult.Industry WebsitesIndustry WebsitesPractice WebsitesPractice Websites

SUCCESSFUL SUCCESSFUL PRACTICES USE PRACTICES USE THE COMPUTER THE COMPUTER MORE THAN A MORE THAN A

PRACTICE THAT IS PRACTICE THAT IS LESS SUCCESSFUL.LESS SUCCESSFUL.

Questions?Questions?