© 2013 IBM Corporation1
Reinventing how work works
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I believe the real difference between success and failure in a corporation can very often be traced to the question of how well the organization brings out the great energies and talents of its people.
- Thomas Watson, Jr.
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5 © 2013 IBM Corporation
What job role has the biggest impact on the business?
Why are great people great
Recruit, train and develop to that standard
From liking to leading
Innovate, transform, create
6 © 2013 IBM Corporation
Empower the right people to do the right job
1.2% increase in profit per customer yields millions in net income
Social Networks are a production line of knowledge that never ends
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Trends Driving the Need to Rethink Customer Engagement
Mobile Analytics SocialRich Media
EmpoweringPutting the customer in charge
CompellingMatching and exceeding expectations
RelevantKnows who you are and what you’re doing
The characteristics of an Exceptional Digital Experience
ConsistentRegardless of your device
Follow-up events Belgium
Name Date Location Timing
Smarter Workforce and Social Business 9-12-2013 IBM Client Center Brussels 12.00 - 17.00Standing out in the Market Place using IBM's xDx platform 12-12-2013 IBM Client Center Brussels 9.00 - 17.00IBM Connect 2014 — Energizing Life's Work 26/31-01-2014 Orlando, Florida, USA all days
© 2013 IBM Corporation17
Thank You!
