The reference desk revamped
How West Coast TAFE is bringing together student support services.
Where does this story start? West Coast TAFE
Library did not have a reference desk, but rather tried to manage reference enquiries from the loans desk
REFERENCE
DESK
Bob came to the Library.
Arrangements were made between the Library and Disability Services to set up a drop in tutorial area in the library for students with a disability.
What Changed?
Disabilities Support Officer
More and more students started asking Bob for help
What effect did this have on the Library as a whole?Students asked Bob for help rather than
library staffWhy was this happening?Was the circulation desk too busy?Was the circulation desk a physical
barrier?Could we actually see when students
needed help?Were we promoting all the available
support services?
At this point this was the structure
Manager Student Services Manager Learning
Resource Centre
Career Services Officer
AboriginalSupportOfficer
Disability and Student Support Coordinator
Library Booksho
p Records
Staff
Disability Support Officer
Library Student Services
The One Stop ShopA New Model was proposed
Manager Information and Student Support
Disability and Student Support Coordinator
Library Bookshop Records
Staff
Disability Support Officer
Aboriginal Support Officer
Career Services Officer
Library
was born
Job searching, career and study pathways
The Help Desk
LibraryCareers
Aboriginal Support
Computer Tutor
Study skills materials
Video Dubbing
An integral part of the StudentCentro concept was
A Reference Desk- Revamped
Traditional reference duties
Software applications and assignment
formatting
Information Literacy Handouts
Liaison and one on one support
Students edit video assignments
Why does StudentCentro Work?
We are saving money?
We are all interconnected and can help each other
We share career development and professional learning
Together we create a solid foundation to support student success
Greater awareness and inclusion of students with a disability
Aboriginal students brought in to the mainstream
Advanced warning of course changes
Prospective students interviewed in the library
Unintended Benefits
Tailor our services
Increase our ability to find alternative funding
Statistics
Statistics collection is important in helping us to:
What’s Next?We started by bringing Disabilities, Careers and Aboriginal Support to the
Library
We added the Computer Skills Tutor
We added Your Tutor online homework help in a pilot
program for Aboriginal and Disabilities Students
In 2010 We are expanding the Your Tutor online homework
help program to a greater number of students.
We are bringing the Study Skills Lecturer to the Help Desk
This semester we included all the nursing students in the
Your Tutor Program
Future Direction
The Training Sector now has a new funding model based on outcomes.
Teams like StudentCentro are a positive way forward as we look for ways to improve
retention
At West Coast Institute of Training StudentCentro has been recognized by the Executive as part of our strategic direction.
Vanessa (Library)
Caroline(Disabilities)
Kerryn (Careers)
Jane (Records)
Bronlyn (Aboriginal Support)
All the people who helped with this presentation
Naomi (Library)
Fiona (Library)
Bob (Disabilities)
Jeff (Study Skills)
Louise (Library)
Kirsty (Library)
Helen (Records)
Leslie (Records)
“The whole is more than the sum of its parts”
Aristotle
