Download - Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager
Heriot-Watt UniversityHeriot-Watt UniversityEmergency & Business Continuity Emergency & Business Continuity Planning Planning
Lorraine Loy
Group Risk Manager
Major IncidentMajor Incident
Saturday 4 June 2005 Time: 08.30 Explosion heard and felt by Security Control ½ mile away No radio contact could be made with patrol
officers Security Officers arrived at scene 08.33 Emergency Services contacted at 08.35 Security control contacted Risk Manager
advising there had been an explosion 08.40 Important: start to record all actions
Major Incident – Internal Major Incident – Internal CommunicationsCommunications
Prior to arriving on site the following internal staff where contacted:
Communications staff and press and PR Director of Estates Estate Maintenance Manager Security Manager Catering Registrar Head of School School Safety Manager Union Representatives All contacts advised of emergency room location
Major Incidents - External ContactsMajor Incidents - External Contacts
The following external contacts where advised to “stand by”
Loss Adjuster Project management provider ISS Damage Ltd (Salvage & Restoration) Insurers Brokers
Catastrophic Failure of Gas Booster Set
Gas Booster sets housing
Major link bridge
Transformers
Major Link Bridge
Management Group Offices
Emergency PhaseEmergency Phase
Emergency services arrive on site at 08.50 10 Fire tenders in attendance Inner and outer cordons set up Liaison with Fire Brigade Major Incident Officer
and Police at scene Estates staff on site awaiting instruction No radio contact was available
Emergency PhaseEmergency Phase
Reporters arrive on Campus 09.45 Media room set up and managed by Corporate
Communications staff Briefing given to media at 10.00 Gas isolated and fire extinguished 11.00 Emergency Services meetings took place
10.00 10.45 14.00
Recovery – Saturday Recovery – Saturday
Local Authority Building Control Officers arrive at scene at 12.30
Building handed back to University control at 13.45 Emergency Team meet to agree emergency work
schedule Debris removal No services to the building Additional security to protect assets / buildings Communication issued to all staff via email / posters Students in residence moved to safer locations
Recovery - Saturday Recovery - Saturday
14.00 Vice Principal handed over authority to beginthe reinstatement Recovery Team consisted of: Head of School School Safety Manager Risk Manager Estates Staff Catering Staff Student Services Representative Loss Adjuster, Project Management team, Disaster
recovery specialists
Recovery - SaturdayRecovery - Saturday
Priorities Welfare arrangements for all staff involved in the
emergency and subsequent recovery Equipment salvage Impact on School academic and business
operations Impact on other buildings/staff and students Organisation of Estates maintenance staff to make
safe all areas affected
Recovery - SaturdayRecovery - Saturday
Debris removal No services to 3 buildings Additional Security to protect assets/buildings Communication issued to all staff via email.
Posters placed campus wide Students in residence close to blast site moved
to safer locations
Recovery – SundayRecovery – Sunday
Road closed - No access for delivery vehicles to catering facility/banks and shops
No access to other academic buildings - link bridges closed
Preparation of plans for staff and student briefs Project briefs hourly until 19.00 Reinstatement estimate £2.8million Additional Increased cost of working £850k Schools requirements given priority
Recovery – SundayRecovery – Sunday
All salvage recovered from damaged areas and asset list created
Third Party salvage recovered Building inspected by Fire Brigade and proposals
to re-open agreed Student timetables rearranged Notices and email bulletins issued
Recovery – SundayRecovery – Sunday
Tower secured and temporary boarding used to isolate the tower and link bridges
Identified white powder in adjacent buildings Full reinstatement programme agreed with the
project managers, loss adjuster and the School affected
Programme reinstatement period 8 months Approval for expenditure managed by Risk Office
Recovery – MondayRecovery – Monday
Staff and students arrive on campus Head of School briefs all staff HR and student welfare staff on site to deal any
emotional issues affecting staff Head of School briefs all students separately – No
interruption to teaching Significant resource required to direct students
and staff Building reopened at 16.00
Business InterruptionBusiness Interruption
No BI costs relating to third parties BI loss to the University BI Cost to the School All commercial salvage recovered and in working
order No loss of consultancy/research activities
Student IssuesStudent Issues
Winter period – Concerns over the welfare of students due to deteriorating weather over winter months
Weekly Communication with students. Facility for students to report concerns or issues
Purchase of winter supplies
Reinstatement & DebriefReinstatement & Debrief
Full Reinstatement February 2006 Collation of all records and costs Review of the emergency teams Ensure all statements are recorded Review of plans/training as necessary Review any communication issues which may
have occurred between all service areas
What Happened Next - Lothian What Happened Next - Lothian Reciprocal Agreements Reciprocal Agreements
Existing reciprocal arrangements were reviewed 2007
Identified the opportunity to determine if there was mutual recognition within the sector of the need for a joint initiative to enhance resilience
All Universities and Colleges invited to attend initial meeting to determine if the concept would have value for all potential partners and that the Group would be worth developing
Lothian Reciprocal AgreementLothian Reciprocal Agreement
Agree an integrated response to disruptive events which may affect HE/FE in the Lothian area
Build on and develop existing contingency plans
Enhance awareness of service priorities and services provided by HE and FE
To conduct tabletop exercises as a group in relation to disruptive events, which could threaten or impact University and or College business in the Lothian area
Lothian Reciprocal AgreementLothian Reciprocal Agreement
To offer facilities and assistance in the event of a disruptive event
The agreement demonstrates a joint commitment by the Lothian University & College Resilience Group members
The Group works closely with the City of Edinburgh Council Resilience Forum
Agreement to be signed on the 29th April 2008
Finally!Finally!
Any Questions