Transcript
Page 1: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Heriot-Watt UniversityHeriot-Watt UniversityEmergency & Business Continuity Emergency & Business Continuity Planning Planning

Lorraine Loy

Group Risk Manager

Page 2: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Major IncidentMajor Incident

Saturday 4 June 2005 Time: 08.30 Explosion heard and felt by Security Control ½ mile away No radio contact could be made with patrol

officers Security Officers arrived at scene 08.33 Emergency Services contacted at 08.35 Security control contacted Risk Manager

advising there had been an explosion 08.40 Important: start to record all actions

Page 3: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Major Incident – Internal Major Incident – Internal CommunicationsCommunications

Prior to arriving on site the following internal staff where contacted:

Communications staff and press and PR Director of Estates Estate Maintenance Manager Security Manager Catering Registrar Head of School School Safety Manager Union Representatives All contacts advised of emergency room location

Page 4: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Major Incidents - External ContactsMajor Incidents - External Contacts

The following external contacts where advised to “stand by”

Loss Adjuster Project management provider ISS Damage Ltd (Salvage & Restoration) Insurers Brokers

Page 5: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Catastrophic Failure of Gas Booster Set

Page 6: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Gas Booster sets housing

Page 7: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Major link bridge

Transformers

Major Link Bridge

Management Group Offices

Page 8: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Emergency PhaseEmergency Phase

Emergency services arrive on site at 08.50 10 Fire tenders in attendance Inner and outer cordons set up Liaison with Fire Brigade Major Incident Officer

and Police at scene Estates staff on site awaiting instruction No radio contact was available

Page 9: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Emergency PhaseEmergency Phase

Reporters arrive on Campus 09.45 Media room set up and managed by Corporate

Communications staff Briefing given to media at 10.00 Gas isolated and fire extinguished 11.00 Emergency Services meetings took place

10.00 10.45 14.00

Page 10: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Recovery – Saturday Recovery – Saturday

Local Authority Building Control Officers arrive at scene at 12.30

Building handed back to University control at 13.45 Emergency Team meet to agree emergency work

schedule Debris removal No services to the building Additional security to protect assets / buildings Communication issued to all staff via email / posters Students in residence moved to safer locations

Page 11: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Recovery - Saturday Recovery - Saturday

14.00 Vice Principal handed over authority to beginthe reinstatement Recovery Team consisted of: Head of School School Safety Manager Risk Manager Estates Staff Catering Staff Student Services Representative Loss Adjuster, Project Management team, Disaster

recovery specialists

Page 12: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Recovery - SaturdayRecovery - Saturday

Priorities Welfare arrangements for all staff involved in the

emergency and subsequent recovery Equipment salvage Impact on School academic and business

operations Impact on other buildings/staff and students Organisation of Estates maintenance staff to make

safe all areas affected

Page 13: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Recovery - SaturdayRecovery - Saturday

Debris removal No services to 3 buildings Additional Security to protect assets/buildings Communication issued to all staff via email.

Posters placed campus wide Students in residence close to blast site moved

to safer locations

Page 14: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Recovery – SundayRecovery – Sunday

Road closed - No access for delivery vehicles to catering facility/banks and shops

No access to other academic buildings - link bridges closed

Preparation of plans for staff and student briefs Project briefs hourly until 19.00 Reinstatement estimate £2.8million Additional Increased cost of working £850k Schools requirements given priority

Page 15: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Recovery – SundayRecovery – Sunday

All salvage recovered from damaged areas and asset list created

Third Party salvage recovered Building inspected by Fire Brigade and proposals

to re-open agreed Student timetables rearranged Notices and email bulletins issued

Page 16: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Recovery – SundayRecovery – Sunday

Tower secured and temporary boarding used to isolate the tower and link bridges

Identified white powder in adjacent buildings Full reinstatement programme agreed with the

project managers, loss adjuster and the School affected

Programme reinstatement period 8 months Approval for expenditure managed by Risk Office

Page 17: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Recovery – MondayRecovery – Monday

Staff and students arrive on campus Head of School briefs all staff HR and student welfare staff on site to deal any

emotional issues affecting staff Head of School briefs all students separately – No

interruption to teaching Significant resource required to direct students

and staff Building reopened at 16.00

Page 18: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Business InterruptionBusiness Interruption

No BI costs relating to third parties BI loss to the University BI Cost to the School All commercial salvage recovered and in working

order No loss of consultancy/research activities

Page 19: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Student IssuesStudent Issues

Winter period – Concerns over the welfare of students due to deteriorating weather over winter months

Weekly Communication with students. Facility for students to report concerns or issues

Purchase of winter supplies

Page 20: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Reinstatement & DebriefReinstatement & Debrief

Full Reinstatement February 2006 Collation of all records and costs Review of the emergency teams Ensure all statements are recorded Review of plans/training as necessary Review any communication issues which may

have occurred between all service areas

Page 21: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

What Happened Next - Lothian What Happened Next - Lothian Reciprocal Agreements Reciprocal Agreements

Existing reciprocal arrangements were reviewed 2007

Identified the opportunity to determine if there was mutual recognition within the sector of the need for a joint initiative to enhance resilience

All Universities and Colleges invited to attend initial meeting to determine if the concept would have value for all potential partners and that the Group would be worth developing

Page 22: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Lothian Reciprocal AgreementLothian Reciprocal Agreement

Agree an integrated response to disruptive events which may affect HE/FE in the Lothian area

Build on and develop existing contingency plans

Enhance awareness of service priorities and services provided by HE and FE

To conduct tabletop exercises as a group in relation to disruptive events, which could threaten or impact University and or College business in the Lothian area

Page 23: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Lothian Reciprocal AgreementLothian Reciprocal Agreement

To offer facilities and assistance in the event of a disruptive event

The agreement demonstrates a joint commitment by the Lothian University & College Resilience Group members

The Group works closely with the City of Edinburgh Council Resilience Forum

Agreement to be signed on the 29th April 2008

Page 24: Heriot-Watt University Emergency & Business Continuity Planning Lorraine Loy Group Risk Manager

Finally!Finally!

Any Questions


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