Name: ABHIJIT DUTTAMobile: +65 81336617Email: abhi_6181@yahoo.co.uk, adutta1969@gmail.comAddress: 776 Bedok Reservoir Rd, #14-22 Waterfront Key, Singapore 479253

Career objective

In pursuit of career opportunities in Consulting, Sales and Marketing, Transformation and Strategy Development to enhance the career growth as well as add value to the clients.

Profile Summary

Overall experience of 24+ years in IT industry across Systems Integration and Application Management Services. Areas of excellence entails:

Pre Sales Consulting and Solutioning Sales Consulting & Marketing Business Development

Program & Project Management Account Management Delivery ManagementApplication Management Transition and Transformation

ManagementVendor Management

Business Analysis Systems Integration OperationsResource Management

Senior Project Manager with strong skills in leading pre-sales and solution management, account/ delivery management, portfolio & program management, project management and people management.

Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.

Proficient in managing and leading teams across different industries, practice areas and service lines.

Skilled in setting up offshore development centers for different customers. Strong business and functional knowledge in Distribution, Manufacturing, Electronic and Travel

and Transportation (Airline) Industries. Strong orientation towards system architecture and design with hands-on experience in project

management, planning, estimating, monitoring & implementation of projects.

Roles and responsibilities

I have been employed with IBM since May 1995 and during these 21+ years, I have performed different roles spanning Delivery, Resource Management, Operations and Pre-sales.

As Solutioning Analytics and Data Management Leader I am responsible for:o providing predictive and prescriptive Analytics that enable optimisation of Global

Solutioning effectiveness and efficiency;o establishing analytics and reporting mechanisms for providing insights;

o making recommendations to the Global Solutioning Leadership for improvements of processes and practices;

o Supporting Tax audit requirements and on providing special reporting for the senior leadership team.

As IOT Solutioning Leader for SIH Global Solutioning I was responsible for:o engaging with the IOT Leadership and Sales teams to ensure value based solutions are

prepared for clients by mapping requirements into business and IT solutions to meet client’ business objectives, build/improve client’s outsourcing strategies for better value and move the client up the value chain;

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o engaging with IBM Executives on Strategic Initiatives to provide IBM an edge in the market place and build solutions for the next generation of outsourcing as well as expand in growth markets;

o participating in building IT and business transformation roadmap for clients based on analysis of client pain points as well as market drivers.

As Program Manager for SIH GIC Solutioning I was responsible for:o managing the operations of the SIH GIC Solutioning teams across the various IBM

Global Delivery Centers;o managing budgets, utilisation, and capacity of the Solutioning teams across the GDCs;

o conducting monthly and weekly reviews of GIC Solutioning performance against metrics with the GIC and Global Solutioning Leadership;

o ensuring roll-out and implementation of SIH Solutioning Standards, Processes and Methodologies across the GDCs.

As Large / Complex Deals Solution Leader and Senior Solution Advisor at IBM’s China Global Delivery Center I was responsible for:

o establishing and developing a strong solutioning team at the Global Delivery Center to support the sales teams in Greater China Group countries and Japan;

o implementing already established Global solutioning standards, processes and methodologies;

o establishing and participating in various reviews during the engagement and solutioning cycle;

o establishing and conducting monthly/weekly reviews with the China GDC Leadership;

o supporting engagement teams to win large deals in GCG and Japan in excess of US$ 390M in the 1st half of 2010, with clients such as Cathay Pacific Airways Ltd., Kingdee, Solar, Resona, Sharp, Schiphol Nederland B.V.

As Global / Large Deals Technical Solution Manager with the Global and AMS Americas Large Deals team I was responsible for:

o supporting the AMS sales and engagement teams on large, complex and multinational bids;

o developing technical solutions for large and complex deals by mapping & translating clients’ requirements, and offer deal approach, solution plan, proposal and cost/price estimation by leveraging standard process methods, deliverables and right collection of AMS offerings;

o understanding and defining input required to create cost estimates; prepare cost model estimation, work with Service Delivery and other Solution Managers to define delivery model of the defined scope of services and prepare pricing models;

o collaborating with the sales and other teams for response to RFIs/ RFPs, presentations, due diligences, knowledge transfer, operation requirements and client specific sales presentations;

o creating governance structure, delivery model, staffing, service location, service hours, service levels, service level credits/penalties, enabling tools and infrastructure requirements for provisioning services to client, staff transfer requirements and service transition / transformation approach;

o aligning final solution architecture (including statement of work, schedules and other contractual documents) with final terms and conditions;

o assisting the sales teams in approaching prospective clients and generate business by doing background work on client information;

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o participating in planning and execution of due diligence to validate solutions, assumptions and dependencies with client;

o creating innovative solutions with appropriate financial and organisational models as part of RFP responses to meet client needs;

o designing and developing the technical solution on winning bids with clients such as INEOS, AMGEN, Micron Technology, Global Crossing and Pfizer, while also representing the US solutioning team in multi-national deals with clients such as BP.

As Delivery Project Executive / Account Manager / Project Manager I was responsible for:o providing management and technical leadership to deliver application services and

solutions to meet contract deliverables at agreed service level agreements;o ensuring higher client satisfaction by working closely with client teams, third party

vendors, subcontractors and internal program and project office;o providing Monthly Program Status update at Functional Level and Quarterly Program

Update at Strategic Level as part of Steering Committee Meetings;o managing contractual cost, schedule, and service / product deliverables as they relate to

the delivery organization;o identifying business growth opportunities and ensuring contract profitability.

As Country Resource Deployment Manager for the domestic business in India I was responsible for capacity planning and management, identification of skills for delivery and effective utilization of the practitioners. I had additional responsibility as RDM for the eBI service line across ASEAN/SA and was also a member of the Country Business Unit Leadership team.

Prior to joining IBM Global Services, I was a System Integration Consultant (on contract) to erstwhile Brooke Bond Lipton India (now part of Hindustan Unilever Limited) for the implementation and support of their custom built CLIPPER based Supply Chain application and other ancillary applications.

Work Experience

With IBM Global Services Pte. Ltd., Singaporeo Jan 2016 to date – Solutioning Analytics and Data Management Leader,

o Oct 2013 to Jan 2016 – SIH IOT Solutioning Leader.

IBM India Pvt. Ltd., Bangaloreo Jan 2011 to Sep 2013 – SIH GIC Program Manager.

On assignment to IBM Global Delivery Center, Shanghaio May 2009 to Oct 2010 – Large/Complex deals Lead and Senior Solutioning Advisor,

On assignment to IBM US:o Jan 2007 to Mar 2009 – Large Deals and Package Solutions Technical Solution

Manager,o May 2005 to Dec 2006 – Account and Service Delivery Manager.

IBM India Pvt. Ltd., Bangalore (including erstwhile TATA-IBM and TISL)o Apr 2003 to May 2005 – Account Manager,

o Nov 2000 to Apr 2003 – Country Resource Manager,

o Feb 1997 to Oct 2000 – Project Manager and ERP Functional Consultant,

o May 1995 to Jan 1997 – ERP Systems Integration and Functional Consultant.

Brooke Bond Lipton India Ltd., Kolkata (on contract)o Feb 1992 to May 1995 – Systems Integration Consultant.

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Education

Higher Secondary – 1987, Holy Cross Matriculation HS School, Salem, TN. B.Sc. Degree in Applied Sciences – 1991, Govt. College of Engineering, Salem, TN. International Diploma in Computer Studies – 1991, Aptech (examination and certification from

NCC, Manchester, UK). Certified PMP from PMI – 2005 - 2009.

Key Skills

Leadership, Project and Delivery Management. Client relationship and management. Pre-sales activities covering Solutions Architecture, Technical Solutioning and Project / Deal

Financials. Program, Account and Project Management of ERP / SCM Packages and IT infrastructure in

Distribution, Manufacturing and Electronics industries. Service Delivery including Cost and Schedule Management in Projects. Building and Implementing Solutions using outcome based delivery models such as:

o Application Maintenance and Development,

o Knowledge and Competency Management,

o Transition and Transformation,

o System Integration.

Professional achievements PMI Certified Project Management Professional, 2005. PMP Project Management Fundamentals, 2004. Signature Selling Methods, 2001. Fast Path to BIS, 2000. IBM Project Management Fundamentals, 2000. Method Blue, 1999. WSDDM, 1999. Project Management Boot Camp, 1997.

Awards and recognition GBS India Global Delivery STAR Award – November/December 2012. Appreciation Award for Hardware Refresh of SAP environment (ahead of schedule and without

impact to business) – February 2007. Appreciation Letter and Award – October 1999. Appreciation Letter and Award – September 1997. Team of the Month – August 1996.

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