Transcript
Page 1: Gartner Customer 360 highlights

“Innovation lies in the grey area between chaos and order.”

- Erik Wahl

“We are taught to become risk averse and logical. Creativity is the new corporate capital.”

- Erik Wahl

“To remain competitive, companies must adopt a Fact-based Performance Management Culture.”

- Michal Maoz

“Drive-by or transitional relationships are costly to establish and hard to maintain. Customer Relationship Management is not application, it is a business strategy”

- Michal Maoz

“Today’s Big Data is next year’s average-size data! Customers provide feedback every time they call, email a contact center, tweet their friends, or engage with an organization. 95% of this feedback is ignored, yet it contains a wealth of business-critical insight...”

- Jim Davies

We can become great at operational excellence but to truly become great, how do you go beyond? (what would Einstein do?)

In order to be creative, you must learn to "unthink"

@JSussin @WarrenSS @MisiaTramp @JeffHora @SugarCRM

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Gartner 360 Summit attendees predict that by 2017, 15%-20% of Fortune 1000 companies will have a strategic centralized Voice of the Customer Program to help understand the customer.

2017

Gartner Customer360 Highlights

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