English for Hair and English for Hair and Beauty Salon StaffBeauty Salon Staff

IntroductionIntroduction

QuestionQuestion to ponder: to ponder:What are the common questions that comes What are the common questions that comes

to your mind when you hear the word to your mind when you hear the word ‘‘beauty salonbeauty salon’?’?

Possible Possible answeranswerHair style, perm, wave, curl, straight, hair Hair style, perm, wave, curl, straight, hair

cuts, hair color, hair wash, make over, cuts, hair color, hair wash, make over, etc… its all about beauty and proper etc… its all about beauty and proper grooming.grooming.

ลั�กษณะเส้นผมลั�กษณะเส้นผมHair TypesHair Types

ThickThick ผมหนาผมหนาCoarseCoarse ผมกระด้างผมกระด้างThinThin ผมบางผมบางFineFine ผมเส้นเลั�กผมเส้นเลั�กLimpLimp ผมลั�บผมลั�บFrizzyFrizzy ผมฟู�ผมฟู�Fly-awayFly-away ผมไม�ม�น��าหน�กผมไม�ม�น��าหน�กUnrulyUnruly ผมจั�ด้ทรงยากผมจั�ด้ทรงยากNaturally curlyNaturally curly ผมหย�กธรรมชาติ�ผมหย�กธรรมชาติ�Split endsSplit ends ผมแติกปลัายผมแติกปลัายOilyOily ผมม�นผมม�น

~C ~C o o l l o o r r s~s~BlackBlack สี�ดำ��สี�ดำ��

BrownBrown สี�น้ำ���ต�ลสี�น้ำ���ต�ลReddish brownReddish brown สี�น้ำ���ต�ลอมแดำงสี�น้ำ���ต�ลอมแดำงMahoganyMahogany สี�น้ำ���น้ำ���ต�ลอมเหล�องสี�น้ำ���น้ำ���ต�ลอมเหล�อง

Dark brownDark brown สี�น้ำ���ต�ลเข้�มสี�น้ำ���ต�ลเข้�มLight brownLight brown สี�น้ำ���ต�ลอ�อน้ำสี�น้ำ���ต�ลอ�อน้ำ

Chocolate brownChocolate brown สี�ช้�อคโกแล�ตสี�ช้�อคโกแล�ตBlondeBlonde สี�ทองสี�ทอง

BrunetteBrunette สี�น้ำ���ต�ลอ�อน้ำสี�น้ำ���ต�ลอ�อน้ำ

Hair Styling ToolsHair Styling Tools

Rollers - Rollers - โรลัเลั�อร&โรลัเลั�อร&Straightening iron – Straightening iron – ส้เติรทเท�'นน�'ง ไอร�อนส้เติรทเท�'นน�'ง ไอร�อนCurling brush – Curling brush – เครลั&ลั�'ง บร��ชเครลั&ลั�'ง บร��ชCurling iron - Curling iron - เครลั&ลั�'ง ไอร�อนเครลั&ลั�'ง ไอร�อนSectioning clips – Sectioning clips – เซ็�กช�'นน�'ง คลั�พส้&เซ็�กช�'นน�'ง คลั�พส้&Hair accessories – Hair accessories – แฮร& แอ-คเซ็ส้เซ็อร�'ส้แฮร& แอ-คเซ็ส้เซ็อร�'ส้Hair spray – Hair spray – แฮร& ส้เปร&แฮร& ส้เปร&Pomade - Pomade - พอมเมด้พอมเมด้Hair gel – Hair gel – แฮร& เจั�ลัแฮร& เจั�ลัHair waxHair wax – – แฮร& แว๊-กส้&แฮร& แว๊-กส้&

Unit 1Unit 1

Receiving CustomersReceiving Customers

Tips when receiving customers:Tips when receiving customers:

~~ wear your SMILE wear your SMILE (“,)(“,)~ be smart and know the needs of the ~ be smart and know the needs of the

customer.customer.~ have a friendly environment so the ~ have a friendly environment so the

customer will feel comfortable in any ways.customer will feel comfortable in any ways.~ suggest the customer what style will fit to ~ suggest the customer what style will fit to

her/him if being asked.her/him if being asked.~ work on your best!!!~ work on your best!!!~ appreciate the new look of the customer ~ appreciate the new look of the customer ;-);-)

Dialogue 1Dialogue 1

Staff:Staff: Good afternoon, Sir? How are you today? Good afternoon, Sir? How are you today?CustomerCustomer: : Fine, thank you. I’d like to have my hair Fine, thank you. I’d like to have my hair

washed and I’d also like to shave.washed and I’d also like to shave.Staff:Staff: I’m afraid our staff is quite busy at the moment. I’m afraid our staff is quite busy at the moment.

Could you wait a few minutes?Could you wait a few minutes?CustomerCustomer: : How long will it be?How long will it be?Staff:Staff: About fifteen minutes About fifteen minutesCustomerCustomer: : That’s fineThat’s fineStaff:Staff: Please have a seat. Here are some magazines for Please have a seat. Here are some magazines for

you, sir.you, sir.CustomerCustomer: : Thank youThank youStaff:Staff: You’re welcome. You’re welcome.

Sentence ConstructionSentence Construction

I’d like to…. +I’d like to…. +I’d like to I’d like to have my nails donehave my nails done..

have my hair washedhave my hair washed

I’m afraid… +I’m afraid… +I’m afraid I’m afraid our staff is quite busy at the momentour staff is quite busy at the moment..

hairdresser is quite busy at this momenthairdresser is quite busy at this moment

Please + …Please + …Please Please follow mefollow me..

wait for a momentwait for a moment

Unit 2Unit 2

Giving Information about the ServiceGiving Information about the Service

VocabulariesVocabulariesPermPerm

CostCost

SeveralSeveral

PricesPrices

Different (adj./adv.)Different (adj./adv.)

ProductsProducts

Difference (v.)Difference (v.)

BrandBrand

Long-lastingLong-lasting

BrilliantBrilliant

ShineShine

PopularPopular

CheaperCheaper

Different perm productsDifferent perm products

From 1,000 to 2,000 bahtFrom 1,000 to 2,000 baht

Long-lasting permLong-lasting perm

We have several prices.We have several prices.

It’s good too.It’s good too.

This brand is not as popular.This brand is not as popular.

It’s cheaperIt’s cheaper

Very well, ma’am.Very well, ma’am.

Dialogue 1Dialogue 1

CustomerCustomer: : How much does a perm cost?How much does a perm cost?

Staff:Staff: We have several prices with different hair perm We have several prices with different hair perm products from 1,000 to 2,000 baht.products from 1,000 to 2,000 baht.

CustomerCustomer: : What’s the difference?What’s the difference?

Staff:Staff: This brand 2,000 baht, will give a long-lasting perm This brand 2,000 baht, will give a long-lasting perm and a brilliant shine.and a brilliant shine.

CustomerCustomer: : What about this one?What about this one?

Staff:Staff: It’s good too but this brand is not as popular so it’s It’s good too but this brand is not as popular so it’s cheaper.cheaper.

CustomerCustomer: : I think I’ll take this one.I think I’ll take this one.

Staff:Staff: Very well, ma’am. Please follow me. Very well, ma’am. Please follow me.

Types of hair permsTypes of hair perms

Tight curlsTight curls

Big curlsBig curls

Loose curlsLoose curls

Soft wavesSoft waves

Loose wavesLoose waves

DialogueDialogue

CustomerCustomer: : How long does the hair color last?How long does the hair color last?Staff:Staff: It depends on the product you choose. If it’s It depends on the product you choose. If it’s

a permanent color, it can last up t 6 to 7 weeksa permanent color, it can last up t 6 to 7 weeksCustomerCustomer: : Will the color come out like the Will the color come out like the

sample?sample?Staff:Staff: The color may be a bit lighter because of The color may be a bit lighter because of

your natural hair color.your natural hair color.CustomerCustomer: : Then, I think I’d like something darker.Then, I think I’d like something darker.Staff:Staff: OK, can I recommend this shade of reddish OK, can I recommend this shade of reddish

brown?brown?CustomerCustomer: : Yes, I like thatYes, I like that

~C ~C o o l l o o r r s~s~BlackBlackBrownBrown

Reddish brownReddish brownMahoganyMahogany

Dark brownDark brownLight brownLight brown

Chocolate brownChocolate brownBlondeBlonde

BrunetteBrunette

Important expression about giving information Important expression about giving information about the product:about the product:

This product…This product…

This product is This product is more expensivemore expensive..

cheapercheaper

just rightjust right

Can I recommend…?Can I recommend…?

Can I recommend Can I recommend this productthis product??

this brandthis brand

Unit 3Unit 3

Offering ServiceOffering Service

Dialogue 1Dialogue 1

Staff:Staff: Your hair is a little dry from your hair perm. Your hair is a little dry from your hair perm. Would you like to have a hair treatment?Would you like to have a hair treatment?

CustomerCustomer: : What is it?What is it?Staff:Staff: We’ll massage your scalp and hair with We’ll massage your scalp and hair with

enrichment cream and let you sit under the enrichment cream and let you sit under the steamer for about twenty minutes.steamer for about twenty minutes.

CustomerCustomer: : How much does it cost?How much does it cost?Staff:Staff: Three hundred and fifty baht. Your hair will Three hundred and fifty baht. Your hair will

be shiny and soft after the treatment.be shiny and soft after the treatment.CustomerCustomer: : That sounds great. Lets do it.That sounds great. Lets do it.

For hair treatmentFor hair treatment

Enrichment creamEnrichment cream

Moisturizing creamMoisturizing cream

Nourishing creamNourishing cream

Conditioning creamConditioning cream

Revitalization treatmentRevitalization treatment

Dialogue 2Dialogue 2

Staff:Staff: Good evening. What can I do for you today? Good evening. What can I do for you today?CustomerCustomer: : Hi. I’d like to change my hair style.Hi. I’d like to change my hair style.Staff:Staff: Do you have any particular style in mind? Do you have any particular style in mind?CustomerCustomer: : Not really.Not really.Staff:Staff: Why don’t you look through this magazines and Why don’t you look through this magazines and

show me what you like.show me what you like.CustomerCustomer: : AlrightAlright

Excuse me, I think I found what I like. How about this?Excuse me, I think I found what I like. How about this?Staff:Staff: I’m afraid this style might not suit you. Your hair is I’m afraid this style might not suit you. Your hair is

too short for that. What about this style?too short for that. What about this style?CustomerCustomer: : Yes, that’s nice, too.Yes, that’s nice, too.

We’ll massage your hair We’ll massage your hair with enrichment creamwith enrichment cream..

Your hair will be Your hair will be shiny and softshiny and soft

radiant and fullradiant and full

easy to manageeasy to manage

This style might not suit you.This style might not suit you.

That That isis//soundssounds//lookslooks nice.nice.

Unit 10Unit 10

Thanking and Good-byeThanking and Good-bye

Dialogue 1Dialogue 1

Staff:Staff: How is everything? How is everything?

CustomerCustomer: : It’s fine. How much do I owe you?It’s fine. How much do I owe you?

Staff:Staff: Here’s your bill ma’am. Here’s your bill ma’am.

CustomerCustomer: : Do you take credit cards?Do you take credit cards?

Staff:Staff: Yes, ma’am. Yes, ma’am.

CustomerCustomer: : Please give this to hair stylistPlease give this to hair stylist

Staff:Staff: Thank you very much. Please visit us again. Thank you very much. Please visit us again.

CustomerCustomer: : Thank you. Good bye.Thank you. Good bye.

Staff:Staff: Good-bye. Good-bye.

Dialogue 2Dialogue 2

Staff:Staff: Are you happy with our service? Are you happy with our service?CustomerCustomer: : Yes, I really like my new hair cut.Yes, I really like my new hair cut.Staff:Staff: I hope you’ll come and visit us again soon. I hope you’ll come and visit us again soon.CustomerCustomer: : Do you take credit cards?Do you take credit cards?Staff:Staff: I’m sorry. We only take Thai baht. I’m sorry. We only take Thai baht.CustomerCustomer: : OK, no problem. Can I leave a tip for OK, no problem. Can I leave a tip for

the girl who washed my hair?the girl who washed my hair?Staff:Staff: Certainly, sir. Thank you very much. Certainly, sir. Thank you very much.

Good-bye.Good-bye.CustomerCustomer: : Thank you very much.Thank you very much.

ExerciseExerciseGroup the following wordGroup the following word

Loose waves, Black, Brown, Loose waves, Black, Brown, Oily, Dark brown, Light Oily, Dark brown, Light brown, Tight curls, Loose brown, Tight curls, Loose curls, Hair gel, Hair wax, Soft curls, Hair gel, Hair wax, Soft waves, Fly-away, Naturally waves, Fly-away, Naturally curly, Split ends, Hair curly, Split ends, Hair accessories, Reddish brown, accessories, Reddish brown, Mahogany, Hair spray, Mahogany, Hair spray, Pomade, Unruly, Big curlsPomade, Unruly, Big curls

Loose waves,Loose waves, Black, Brown,Black, Brown, Oily,Oily, Dark brown, Light Dark brown, Light brownbrown, , Tight curls, Loose Tight curls, Loose curls,curls, Hair gel, Hair wax, Hair gel, Hair wax, Soft waves,Soft waves, Fly-away, Fly-away, Naturally curly, Split ends,Naturally curly, Split ends, Hair accessories, Hair accessories, Reddish Reddish brown, Mahogany,brown, Mahogany, Hair Hair spray, Pomade, spray, Pomade, Unruly, Unruly, Big Big curlscurls

Hair permsHair perms: Tight: Tight curls, Big curls, curls, Big curls, Loose curls, Loose wavesLoose curls, Loose waves

Hair colorsHair colors:: Black, Brown, Dark Black, Brown, Dark brown, Light brown, Reddish brown, Light brown, Reddish brown, Mahoganybrown, Mahogany

Hair toolsHair tools:: Hair gel, Hair wax, Hair Hair gel, Hair wax, Hair accessories, Hair spray, Pomadeaccessories, Hair spray, Pomade

Hair typesHair types:: Fly-away, Naturally Fly-away, Naturally curly, Split ends, Unruly, Oilycurly, Split ends, Unruly, Oily

Lets have short Lets have short role playrole play the we will the we will

proceed to our proceed to our post testpost test……

Thanks for listening…Thanks for listening…