Transcript
Page 1: Defining & Segmenting Customers by Derek Hendrikz

CUSTOMER SEGMENTATION

Derek Hendrikz

Page 2: Defining & Segmenting Customers by Derek Hendrikz

Defining & Segmenting Your Customers – The Rules• Homogeneity within• Heterogeneity between• Measurable• Category Bound• Accessibility

www.derekhendrikz.com

Page 3: Defining & Segmenting Customers by Derek Hendrikz

Defining & Segmenting Your Customers – The Steps

1. Select the market2. Profile design3. Profile / product mapping

www.derekhendrikz.com

Page 4: Defining & Segmenting Customers by Derek Hendrikz

Customer Profile Variables

1. Geographic's2. Demographics'3. Psychographics4. Behavioural Patterns

www.derekhendrikz.com


Top Related