Decisions, Decisions: Bluebonnet’s New Process for Enhancement PacksLeslie BarriosBluebonnet Electric Cooperative
ABOUT BLUEBONNET
Who
How
When
• Suburban/Rural Distribution Coop• 280 employees
• SAP Milsoft Aclara• eMeter Clevest OSI• ImageNow Partner• Roadmaps!
• Modernization: 2003-2009• Reinventing: constantly**
What• 88,000+ meters • 11,000+ miles of line
A consolidation point
• Provide new, highly integrated core functionality encapsulated in business
• Accumulates functionality delivered in support packages and In-advance shipments
ENHANCEMENT PACKAGE OVERVIEW
OUR DILEMMA: THAT’S A LOT OF STUFF!!
Where to get info?1
What applies to us? 2
Who needs to review?3
Who has the time? 4
How can we fit this in with everything else?5
OUR PROCESS (PRE‐2016)
Stress about scope; decide on a technical-only upgrade
“CONTRIBUTING FACTORS”
Maturing organization and technology focus1
Wooed by shiny objects 2
“Unpracticed” Discipline / Planning3
On the bleeding edge (for a while)4
OUR 2016 PROCESS
Step One Ask For Help
Step Two Find a trusted
partner
Step ThreeSchedule and
Commit
Step FourConsider and
Plan
CURRENT STATE OF AFFAIRS
Component: BBPCRMRelease: CRM 7, EhP2 SP: 11
CRM
Business functions not activated
EhP1: • ODR, remote disconnect, meter status check• Marketing Permission• Alerts Rule Modeler • Collection Work List: agent view work items for overdue accts & collection fact sheet
EhP2:• Enhanced ID screen • Service Order and Notification Integration• Guided Procedure (Task‐based UI)• Utilities Check Cockpit• High Volume Customer Segmentation • IR Categorization & IC Inbox Search, Performance‐enhanced BP search, IC Utilities Max hits, Bill Correction, Process Framework Check Repository
• Demand Side Mgmt
CRM: EHP 3 (STILL DECIDING)
EhP3: • Premise Overview• Automatic Owner Move In• Utilities Free Text Search• Auto Completion of Address• Product Modelling for Utilities• Clarification Case (BPEM) &History Integration• Free Text Search (HANA only)
CURRENT STATE OF AFFAIRS
Component: IS-UTRelease: ECC6, EhP6 SP: 13
Business functions not activated
EhP ≤ 6: • Define consumption patterns• Transfer disconnection status of manually disconnected/reconnected AMI devices
• Send meter reading results for advanced meter• Reallocate PoD/Installation to New Premise• Enterprise services for EDM profiles• Enter/Display period consumption for interval meters• Monitoring of uploading profile values• Simulate TOU billing for interval meters• New AMI fields for serial number selection• BPEM Integration for bill and payment advice• Define external VEE codes for advanced meters
CURRENT STATE OF AFFAIRS
More ECC Eh ≤ 6:
• Activation group for AMI capabilities• Device Modification in the Future• Additional authorization for installation facts• Change log for EDM settlements data• Demand Side Management –CRM integration with Billing FICA• Enhanced contract search • Consumption profiles• Create disconnect/connect• Enhanced BOL tree for POD with disconnection
Integration Enhancements• Register groups added to enterprise services• Device timestamp for installation, removal, or replacement• Ability to print or download meter‐reading orders for smart
meters (support for manual read)AMI Monitoring• Transaction Monitoring of AMI Communication
(EAMIMON01), you can display two new columns(Object Key Descr & Additional Object Key Descr)
Simulate Billing – External System• Perform simulation of TOU billing (even without billable
order and for Budget Billing*)
EHP 7 ‐ AMI
Conditional Billing• Bill Critical Peak prices or clear Peak Time Rebates
Monitoring and Editing TOU Exceptions/Responses• Also use it to create, change, and delete TOU exceptions or their
activation status
Archive TOU Exceptions/Responses• Optional reloading of archived and deleted data.• Optional reading of TOU exception responses from the archive
and output in a list before the deletion program is run
EHP 7 – AMI (CONTINUED)
Basic Category Gateway (Device Mgmt)• Gateway/Modules acts as the controlling device to transfer data
from the meter to the head end system. Defining them as a separate device category to maintain them as a separate asset for controlling device.
Enhanced Monitoring of Profiles (EDM)• Monitor the profile‐value import (transaction code EDM1N)
– Additional selection options– User‐friendly status distinctions– Ability to save selection variants– Status traffic lights for overview of profile‐value import– New fields and enhancement options for customers in the application list
viewer (ALV) to make it easier to monitor import documents
EHP 7 – DEVICE MGMT & EDM
LIGHTBULBS
• Have a Roadmap (or several)• Treat as a project, include users, prioritize with their other requests
• Create your “Matrix of Dependencies”
• Do an “opportunity cost” analysis and involve others as appropriate
NEXT STEPS
• Confirm Alignment to Goals– Enterprise– Efficiency– Un‐customize
• Review Requirements and Pre‐reqs– Resources (x3)– Hardware – Systems Alignment
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