CREATING ENGAGING EMAIL:
Driving Subscriber AcquisitionAuthored by David Daniels, CEO, The Relevancy Group LLC
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• Page4– The Consumers Attention Deficit Disorder is Exacerbated by Our Short Burst Society
• Page7 – Marketers Must First Leverage Search to Drive Subscriber Acquisition
• Page10 – Turn Your Registration Page into a Robust Subscriber Preference Center
• Page12 – Connect Email Acquisition to the Entire Organization
• Page18 – Implement a Welcome Campaign to Ease Subscribers into The Email Newsletter Mailings
• Page24 – Leverage Web Analytics and Testing To Optimize Registration Pages
• Page26 – Email Acquisition is a Recipe Steeped in trial and Optimization if the Goals are Connected and Correct
• Page28 – eBook Series
• Page29 – Footnotes
• Page30 – About The Relevancy Group
• Page31 – About Alterian
With all of the channels and marketing messaging vying for the customer’s attention, it is becoming harder for marketers to not only remedy the consumer attention deficit disorder, but also find meaningful ways to drive customer acquisition. This first Alterian eBook in a series on how to Create Engaging Email, will leverage The Relevancy Group’s Connected Marketing Framework to provide proven tactics on how to drive subscribers.
This eBook exposes marketers to cutting edge tactics on how to exceed acquisition goals, including how to leverage search, social and mobile marketing to drive subscriber acquisition. Additionally, this eBook outlines proven examples of how to build an effective email welcome campaign as well as tactics to connect the organization to common goals in order to drive email subscriber acquisition across every channel that connects the customer’s experience with the brand.
David Daniels, CEO, The Relevancy Group LLC
EXECUTIVE SUMMARY: TABLE OF CONTENTS
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With all of the media and marketing messages vying for our combined attention, it is becoming harder for marketers to connect with and win the attention of consumers. This is in part driven by the lack of relevance by many marketers which is further exacerbated by the shrinking attention span of our own “Short Burst Society .” The Relevancy Group defines these behaviors as the nascent fabric of our Short Burst Society:
• Of the 500 million Facebook users, 250 million quickly apply short status updates every day.
• The time that we spend with email messages in our tethered online personal computer inbox is declining and the time we spend reading them on our handheld devices is rising.
• Over 230 million Americans pay for short messaging/texting plans each month, furthering the notion of the burst.
• 105 million people burst in 140 characters on Twitter, 300,000 sign-up each day.
• Fifty percent of U.S. households skip commercials using DVRs, time shifting their viewing and forever changing the underlining relationship of consumers and their control of this most popular media channel.
THE CONSUMERS ATTENTION DEFICIT DISORDER IS EXACERBATED BY OUR SHORT BURST SOCIETY
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SMS
50%
50%
of Facebook users (250 Million)
quickly apply short status updates daily
of US households skip
commercials using DVRsOver 230 Million Americans
pay for short messaging/texting plans each month
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Marketers across channels must realize that our Short Burst Society is driven by the increasing number of direct channels such as social and mobile that the marketer must compete with and connect to. This channel fragmentation is driven by the consumer’s device convergence that allows time-starved and tasked individuals to do more with less, resulting in shorter windows for the marketer to drive subscriber acquisition. Simply put, even when pushing relevant messages, as marketers we have a shorter window of opportunity in which to capture the consumer’s attention and drive corporate value. But in order to drive such value, we must first capture the attention of a visitor to become a subscriber which too is a complicated task given the behaviors of our Short Burst Society.
While the number of searches conducted in the U.S. over the last year has decreased by 16% from 10.5 billion in July 2009 to 8.8 billion in July 2010, for the majority of site operators, search still represents the largest source of site traffic. Paid search and even optimized organic search are top tactics to elevate search engine placement. The Relevancy Group often finds that pages that are designed to drive visitors deep into the website to a product detail page often miss the mark and waste that spend. Why? Because these deep product search optimized landing pages are devoid of any email subscription or email newsletter promotion. In fact, a quick search for “iPad cover” on Google found that of the 10 pages that we landed on, 40% of these pages did not promote email registration on the page. Embrace these tactics to improve conversion of site visitors to your newsletter program:
• Promoteemailregistrationoneverypage:Ensure that the visitor has the ability to subscribe to your email marketing newsletter or that a link to your email preference center is well promoted on every page of your website. Studies show that the best location to place this on the webpage is the upper right hand corner of the page, as that is typically the location where the eye is drawn to.
MARKETERS MUST FIRST LEVERAGE SEARCH TO DRIVE SUBSCRIBER ACQUISITION
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• Ensurethesearchscentcarriesthroughtoemailregistrationpages: It is important to leverage your web analytics packages to ensure that you are using the same language or “search scent” on your email registration page that your visitors are using in the searches that they use to find your website. For example if “fashion forward apparel” is a top search phrase that your site visitors use to find your website, ensure that the copy of your email registration landing page uses the same words, such as “register for our newsletter to get the latest deals and information about fashion forward apparel.” Conversions to your email newsletter program will be more successful when you are using the same language that your visitors use to locate your site.
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Often, marketers will make opting into their newsletter too basic in that it is simply an email address field. While this is an efficient user experience, marketers should not miss the opportunity to capture additional preference data from subscribers. Embrace these tactics to optimize your preference center registration page:
• Usestandardfieldformnames:When building your email registration form, ensure that you are following the guidelines laid out by The World Wide Web Consortium (W3C) to name the fields using the standard names. This allows auto-complete features in a variety of browsers such as Internet Explorer or the Google Toolbar to populate that form easily, thus improving the site experience for the visitor.
• Provideexpectations: This is where you begin selling the subscriber on the notion that they should be subscribing to your email newsletter. This includes giving them, if not an exact idea, a general idea of how often they will receive email messages from you.
• Highlightanexampleoftheemailnewsletter: Show subscribers exactly what they are signing up for by providing a link to your most recent email newsletter in a thumbnail snapshot of the newsletter. The copy should exude the benefits of why the visitor should opt-in to the newsletter.
• Askforpermission: When combining email registration with shopping or site registration forms, ensure that you add a check box that allows the visitor to opt-in to the email newsletter or marketing piece. This single check box should be unchecked and allows the visitor to express their permission and consent to receive such messages.
TURN YOUR REGISTRATION PAGE INTO A ROBUST SUBSCRIBER PREFERENCE CENTER
• Gatheronlytheinformationthatwillbeusedforsegmentation: While it is tempting to ask the subscriber a comprehensive list of questions to use for audience segmentation, The Relevancy Group April 2010 survey details that 50% of marketers don’t conduct any email segmentation at all. Only ask the subscriber questions that will provide meaningful segmentation. For example, Petco asks subscribers if they consider their pet part of their family. Those subscribers that select yes are mailed to at a more frequent rate and Petco found that these subscribers were more profitable.
• Linktoyourprivacypolicy: While industry research illustrates that consumers are clearly concerned with privacy, few actually take the time to read privacy policies. Highlight elements on the email subscription form such as you will not share data with third parties.
• Buildalistscrubbingroutinetoremoveharmfuladdresses: It is not unheard of that malicious site visitors will attempt to register with abuse@ or complaint@ email addresses, which will likely land you in the spam folder. Work with your Email Service Provider to ensure that they have a standard scrubbing procedure that automatically suppresses harmful names, or allows you to add domain level suppression to your email list to remove competitors from joining your email list.
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The Relevancy Group is focused on evangelizing Connected Marketing and the value that it can bring to an organization. One of the most important concepts of Connected Marketing is to ensure that the organization works together holistically across silos to drive common corporate goals, such as profitably driving email subscriber acquisition. This is the notion of being comfortable with change to the point of embracing a culture of corporate change. With that however, often when there is something new, the experts are fewer or harder to find, which is why The Relevancy Group suggests dressing a tactic such as connected subscriber acquisition in the expertise of change and strategic services.
Email marketing acquisition relies on the success of the connected company.
(see figure 1)
CONNECT EMAIL ACQUISITION TO THE ENTIRE ORGANIZATION
CHANGE MANAGEMENT SERVICES EXPERTISE
Call Center Acquisition
Short-code Mobile
Acquisition
SearchMarketing
Optimization
EmailMarketing
SocialMarketingLeverage
TransactionalMessage
Acquisition
In-store, In-person
AcquisitionCustomer Support
Acquisition
Subscriber Email
Acquisition
figure 1
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Regardless of the approach, the organization must understand the value of what an email subscriber represents to the corporation as that knowledge will empower and validate the connected company. In a study that The Relevancy Group conducted with the DMA’s email experience council, we found that the value of an email subscriber is worth $118 dollars. As a marketer, it is important to communicate the value of the email subscriber to the enterprise in order to universally strive to collect email addresses at every customer touch point opportunity. To that end, marketers must embrace these tactics to continually drive email subscriber acquisition:
• Collectandmeasureemailacquisitioninthecallcenter:Understanding the value of an email address is paramount to making the decision to elongate the talk time of a phone call by five to ten seconds to ask for an email address. Understanding such value can offset the cost of the longer phone call. Call center phone agents should be scripted and trained to ask clients for their email address and to ask them for permission. Most call center client interaction systems can easily facilitate such a field and extracting that data from those systems does not need to require direct integration to your email marketing software. Often, the most successful companies employing this tactic monitor, grade and incentivize call center agents in order to ensure that they are asking for the clients email address on every call.
• In-storeemailacquisition: This can take a variety of forms, at the point of sale (i.e. cash register), self-service kiosk or at a marketing event such as a trade show. With all of these forms, there is a cost of adding the email address request to the transaction time or infrastructure that is required to achieve it. Multi-channel retailers such as Borders and Office Depot do a good job at the point of sale of asking for or confirming the email address that they might already have on file for the customer. In these instances the email address is so valuable to these companies that they actually give incentives to the cashiers if they ring up sales that are accompanied by the customer’s email address. In these instances they are often used as the primary customer identifier to run loyalty and rewards programs. Evaluate these costs and do not dismiss the awesome opportunity that these face-to-face client and prospect interactions offer to grow your email list.
• Printandmagazineadvertisements: A useful means to gauge the effectiveness of print campaigns is to promote email registration. For example, retailer Sephora runs ads in major fashion magazines promoting their newsletters that detail a unique URL landing page to an email registration microsite. This allows Sephora to maximize their advertising spend as well as provides a directional measure of success to that print advertisement, which is quantified by the number of email subscriptions that are generated from that offline ad spend.
• UsemobileSMStextingasanemailaddresscapturetool: Increasingly, marketers are using SMS (short message service) codes to spur consumers into providing their email addresses. Major airlines, retailers and technology companies are leveraging print advertisements, in-store signage, billboards and banners to drive individuals to text their name and email address to a short code in order to opt-in to email marketing newsletters and promotions. As hundreds of millions of consumers walk around equipped with SMS mobile devices, text to email capture can be an effective means to gather the email address of the time constrained consumer.
“AnEmailSubscriberisworth$118.00”
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• Servicerelatedandtransactionalemailmessages:Consumers largely use email to contact customer service on a pre and post-sale basis and clearly every organization uses an email message to confirm online transactions. While these email addresses cannot simply be captured for the purpose of outbound email marketing, the outbound service or transactional reply should include a reminder in the footer that promotes email registration for marketing messages and/or newsletters.
• Leverageyourorganization’ssocialpresencetodriveemailaddressacquisition:Marketers must actively promote email subscription options on Facebook, Twitter and Blog landing pages. It is imperative that email marketers connect to and leverage their social presence, fans and followers to drive further email subscriber acquisition. A useful tactic is to understand which current email subscribers are acting as low-cost acquisition sources to other subscribers by measuring which subscribers are sharing content and acting as advocates to others. As it is brand appropriate or meets the corporation’s industry guidelines, experiment with incentives for fans to bring other subscribers into the fold. Discount coupon site Groupon has been able to grow their monthly sending size from tens of millions to hundreds of millions within the past year by using such an approach.
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• AskSubscriberstoAddYourAddresstoTheirAddressBook: An important tactic to combat against image rendering issues and erroneous spam blocking is to ask the subscriber to add your email address to their address book. This should be an element in every email marketing message, but with the introductory welcome message, more creative emphasis should be placed on this part of the message. One important consideration with this tactic is not to change the from address across your email marketing campaigns, as the benefits of a subscriber adding your address to their address book can only be leveraged if you continue to use the same from address across all of your mailings.
• UseClick-to-viewtoFurtherAdjustforImageRenderingIssues: Place a hyperlink at the top of your email that states “View This Email in Your Web Browser.” This link will take them to a hosted version of your email newsletter. As with the add to the address book feature, this element should be in every message, but highlighted with a bit more prominence in this welcome message.
• SetandReinforceMailingFrequencyExpectations:As with the subscription page best practices, remind your subscribers how often they will be receiving your email messages.
• PromoteSocialInteractivityOptions:If your organization has a Facebook page or Twitter feed, the first welcome message is a perfect time to prominently promote this social presence. In addition to the “welcome gift” that you may be offering in the first message, these options should be placed in the top portion of the email body (i.e. “above the fold”). Additionally the social following and share options should be in every subsequent email from this point on.
A key part of email acquisition is the follow-up mailing or set of mailings that happen immediately after the subscriber opts-in. Just as with the physical world of retail, a store merchant will treat a returning customer differently than a brand new prospect that walks into their store for the very first time. This simple analogy provides the primary lesson that you should follow when acquiring new subscribers via email. A common mistake of marketers is immediately lumping new subscribers in with old subscribers and sending them the same weekly email communication. A better practice is to set up a string of three to four messages that eases the subscriber into the typical mailing flow. Implement these tactics when building a welcome campaign:
TheWelcomeMessage: This first message should come immediately after the subscription takes place and should serve to both confirm the subscription and welcome them to your email marketing program. Beyond these elements this message contain the following elements:
• UseaCompellingSubjectLinetoSpurOpenRates:The most effective welcome message subject lines typically thank and welcome the subscriber but also offer some sort of either discount or notion of exclusivity. For example subject lines such as “Thank you for subscribing, here is your welcome gift” have worked well to immediately engage subscribers. The welcome gift can be a free shipping offer, a dollar discount or any small incentive that will spur the subscriber into action. Marketers should use A/B testing techniques to discover which subject lines are the most effective in driving open rates.
IMPLEMENT A WELCOME CAMPAIGN TO EASE SUBSCRIBERS INTO THE EMAIL NEWSLETTER MAILINGS
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Nudge: The Second Message in The Welcome String – Invite Interactivity: In this message you should begin to add some of your most popular offers or products, a slight variation of the message that they signed up for:
• HighlightingOneorTwoProducts: Recall that subscribers are a part of the “Short Burst Society” and are time starved when consuming information. By making this message shorter, it should not only assist in capturing the subscriber’s attention but also provide them with a sense of what they can expect in future mailings.
• ReserveMessageRealEstatetoCaptureAdditionalSubscriberInformation: In this second message, use a short polling question that asks the subscriber for their opinion or to vote on a particular topic. This polling question is essentially a mechanism to mask gathering additional lifestyle or attitudinal information that can be used to further segment your subscribers.
• ProvideaCompellingCallToAction: For business to business marketers, the call to action in the email creative may be to download a white paper or request further information from a sales person. Such an approach in a business to business context helps to further qualify the prospect as more engaged or “hot” than a subscriber that chooses not to click. Similarly, for business to consumer marketers offer both a discounted shipping and percentage off offer as well as ask the consumer to select only one. This information can be utilized to segment subscribers by which types of offers best resonate with them.
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Call to action
contentRelevant
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Nourish:The Third Welcome Message Should Resemble A Typical Mailing: The third welcome message should be the bridge to ease the subscriber into the organization’s typical email marketing message content. Show the subscriber that they are part of the pack.
• LeveragetheVoiceofTheCustomer:While the content of this message should resemble the typical email newsletter content, this last welcome message offers the subscriber the opportunity to hear of experiences from other subscribers, such as highlighting testimonials and/or product reviews.
• Educatethesubscriberaboutadditionalsupportresources: This last message in the welcome string is a fine place to educate the subscriber about the additional support or community resources that may be available to them. This approach is particularly apt for business to business marketers to highlight community resources or for business to consumer marketers to showcase customer support awards and additional channels outside of email to interact with the organization.
• Experimentwithnewmedia,useanimatedGIFstoexplaincomplicatedproducts: Due to cost as well as delivery/rendering issues the use of full-run sound and motion video is not a compelling alternative for most marketers. Instead, for marketers that have complicated products or those wishing to highlight customer testimonials, the use of animated gifs can be a compelling tactic as a call to action. Placing a “player arrow” over the image or the words “click to hear and see the full video” is an excellent tactic to drive subscribers to a landing page.
• Asktoconfirmmailingpreferences: Subscribers tend to be motivated to change preferences upon receiving messages that they do not want. Promote in this final welcome message the option of altering their newsletter preferences to better enhance their experience.
The organization’s ability to test these concepts and mailings throughout the welcome campaign will ultimately determine the success of the email marketing program.
Maximize New Subscribers By Connecting Them to The Welcome Campaign
WELCOME
NUDGE
NOURISH
InviteInteractivity• Highlight one or two products
• Capture additional information
• A compelling call to action
Showthesubscriberthattheyarepartofthepack• Use The Customer’s Voice
• Educate the subscriber
• Experiment with new media
CompellingSubjectLines• Add to address book
• Reinforce expectations
• Promote social interactivity
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While the aforementioned tactics offer the organization an excellent array of best practices to advance email subscriber acquisition, these ideals can only be fully optimized through web analytics measurement and the notion of testing. To that end, in order to optimize acquisition techniques as well as many of the other concepts that we will touch upon in this eBook series, marketers must embrace the following tactics on the next page.
LEVERAGING WEB ANALYTICS AND TESTING TO OPTIMIZE REGISTRATION PAGES
• Tagemailsubscriptionpageswiththesamevigorasshoppingcarts: A shopping cart conversion is less likely to occur until the organization can capture a visitor and drive them through the email acquisition tunnel. Accordingly, marketers must place the same scrutiny on email registration pages and preference centers that they do on shopping carts. The corporation must be able to answer these questions: What is the most effective driver to convert visitors to email subscribers? At what point does a visitor not become an email subscriber? What are the elements within the preference center causing roadblocks or the stepping stones to email list growth success? Without a proper web analytics framework and focus on answering these measurement driven questions, the marketer will be at a disadvantage to optimize visitor to subscriber conversion.
• Testthecontentwithinregistrationpreferencecenterlandingpagestooptimizeacquisition:As marketers, we are one of the only professions where the notion of failure – when we apply it to optimization – is actually tolerable. Certainly doctors, lawyers and expert professions such as pilots are not allowed to dabble in this notion of testing, of trial, error and optimization. Only baseball players can be considered successful when they succeed a third of the time. As marketers, we are fortunate for the tools and measures that are available to us; that is, if we actually use them. Marketers must trial differences in email subscription landing pages by creating A and B versions. First, trial collecting differing amounts of data from the subscriber, such as on the A version five questions of demographic data and on the B version seven questions of demographic data. Then measure and ask the organization, which one wins? Does the winner provide us the appropriate knowledge to drive the subscriber conversion and experience forward? Debate internally how much is too much subscriber data and do we actually have the human resources to leverage this data and affect a change? Another test might be the creative, copy and layout of the subscription page or the prominence of the link to the email subscription or preference center. This is yet another test that can provide the lesson of continuous improvement to drive qualified email subscriber list growth.
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In closing, the marketer has an array of internal resources and tactics to drive new subscriber list growth and we have provided you with the best of the best practices to optimize that goal. However, at The Relevancy Group, we find that email marketers are often incentivized and rewarded purely for list size and list growth. While that should be a component of the marketer’s success through the aforementioned tactics, we must caution the organization on placing too much emphasis on the incentive of list growth or size. Why? Because email marketers are and will continue to be faced with subscriber churn, that is, current subscriber addresses going bad or simply the notion of lapsed non-engaged users. Marketers and the organization must understand that list growth and new subscriber acquisition is a key performance indicator but not the end all of performance metrics for an email program. While this end all incentive is all too common for the majority of marketers, it also creates a dis-incentive to remove non-engaged and lapsed subscribers from email list rolls.
Corporations should have a common goal to drive email subscriber and corporate value. An inability to look at the value and success of new subscriber acquisition as well as the notion of lapsed subscribers will create an organization that is incentivized to purely grow list size and not cut the subscribers that may actually do harm to their engagement, sender reputation and, ultimately, the return on their email marketing investment. It is the ability for the organization to work holistically across channels and other difficult topics that we will cover in subsequent eBooks in an effort to educate and provide the best practices of email marketing optimization.
EMAIL ACQUISITION IS A RECIPE STEEPED IN TRIAL AND OPTIMIZATION IF THE GOALS ARE CONNECTED AND CORRECT
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eBook2 – Segmentation and Targeting
eBook3 – Measuring Email Performance
eBook4 – Leveraging Web Analytics
eBook5 – Harnessing Social and Mobile Marketing
PLEASE WATCH OUT FOR THE FOLLOWING IN THE SERIES FOR CREATING ENGAGING EMAIL EBOOKS:
• The Relevancy Group describes the “The Short Burst Society” as a life-stage and life-style segment of our worldwide population that knows no boundaries. It cannot simply be defined by demographic, social-economic differences, although there are some concentrations within these pods. “SBS” is an attitudinal and behavioral distinction that applies when one consumes and responds to information across a variety of digital devices, in the spoken word, or in a writing that would make a post-card seem verbose. Visit http://ShortBurstSociety.com for additional information.
• Source: Facebook, September 2010 http://www.facebook.com/?ref=logo#!/press/info.php?statistics
• Source: Nielsen “What Do Americans Do Online” (August 2, 2010) http://blog.nielsen.com/nielsenwire/online_mobile/what-americans-do-online-social-media-and-games-dominate-activity/ Note that the article points out that while their metered consumer panel illustrates a decline in the amount of time that consumers spend with email online, they cite their own survey which finds that email time spent on mobile devices is increasing to remain the top mobile Internet activity.
• Source: The Pew Internet and American Life Project study “Cell Phones and Adult Americans” (September 2010) details that 82% of adults own a mobile Internet device that is also a cell phone, 72% of whom use texting. http://pewinternet.org/~/media//Files/Reports/2010/PIP_Adults_Cellphones_Report_2010.pdf
• Twitter Statistics Source: Twitter has105,779,710 member users, according to a slide presented by Co-founder Biz Stone during his opening remarks of the Twitter’s Chirp developer conference, April 2010. The growth’s not over either — Twitter says it’s still adding 300,000 users per day. Moreover, as many have speculated, most of Twitter’s traffic — 75% of it in fact — comes from third-party clients and applications. http://mashable.com/2010/04/14/twitter-registered-users/
• Multiple studies on the use of channel skipping technology are in conflict. Some such as The Pew Internet and American Life Project detail higher numbers than a recent Duke University study. However, even taking the lowest number and the highest, the mid-point is likely to end up around half of the TV viewing US population practices this increasingly common behavior. See also: http://www.engadget.com/2010/05/06/study-finds-commercial-skipping-dvrs-dont-affect-purchases-ti/2
• Nielsen – Top Search Sites July 2010 http://blog.nielsen.com/nielsenwire/online_mobile/top-us-search-sites-for-july-2010/
• Learn more about the WC3 web-form recommendations in their online resource, available at http://www.w3.org/TR/html401/interact/forms.html
• Source: The Relevancy Group, April 2010 survey of 674 email marketers.
• The Relevancy Groups, Connected Marketing Framework 4 can be found at www.cmf4.com The Relevancy Group defines Connected Marketing as: Marketing that is integrated across channels in a manner to leverage addressable customer, subscriber or prospect data in order to drive greater campaign effectiveness. Additionally Connected Marketing is empowered by the Connected Company, an organization that plans and executes marketing across corporate silos and business units. Because of the integrated complexity, Connected Marketing requires that marketers work with providers that provide strategic services in order to deploy all of the necessary channels including email, mobile, social, search and offline/in-store.
• This equation of email subscriber value was developed through a joint DMA, eec and TRG (The Relevancy Group) effort. Download this spreadsheet from the book “Email Marketing An Hour A Day” to measure the value of subscribers http://media.wiley.com/product_ancillary/38/04703867/DOWNLOAD/ValueofEmailAddress.xls
CREATING ENGAGING EMAIL:
Driving Subscriber AcquisitionAuthored by David Daniels , CEO, The Relevancy Group LLC
eBook 1 of 5
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The Relevancy Group is dedicated to educating the market on the imperative tactics needed to foster trust with consumers and improve an organization’s relevance within the broader online economy. Working with the leading vendors and associations serving the household names that comprise our economy, The Relevancy Group acts as an educator and trusted advisor in the aim of optimizing cross-channel marketing strategy and tactics. For more information, please visit: www.relevancygroup.com.
David Daniels, CEO, The Relevancy Group – Bio
According to Direct Magazine, David Daniels is “one of the most influential experts in email marketing, if not the most influential.” Until January 2010 he served as Vice President and Principal Analyst with Forrester Research and JupiterResearch. David is co-author of the book “Email Marketing An Hour A Day” and has been a contributor to the Weekend Today Show on NBC. David has held senior level positions at Apple Computer, Urban Outfitters/Anthropologie, Micro/MacWarehouse, ProTeam and CDA Computer Sales.
ABOUT THE RELEVANCY GROUP
Alterian (LSE: ALN) enables organizations to create relevant, effective and engaging experiences with their customers and prospects through social, digital, and traditional marketing channels. Alterian’s Customer Engagement solutions are focused in four main areas: Social Media, Web Content Management, Email, and Campaign Management & Analytics.
Alterian technology is utilized either to address a specific marketing challenge or as part of an integrated marketing platform, with analytics and customer engagement with the individual at the heart of everything. Working alongside a rich ecosystem of partners, Alterian delivers its software as a service or on premise. For more information about Alterian visit www.alterian.com or the Alterian blog at www.engagingtimes.com.
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