Download - Communication Process with Derek Hendrikz
Copyright © 2014
Derek Hendrikz Consulting
www.derekhendrikz.com
The purpose of communication is to
effectively bring about change, maintain a situation or solve a
problem via verbal or non-verbal expression.
www.derekhendrikz.com
Basic Communications Process…
Intent Message Processing Result
www.derekhendrikz.com
Communication Objectives
www.derekhendrikz.com
To influence change…
www.derekhendrikz.com
To empower people or processes…
www.derekhendrikz.com
To maintain relationships…
www.derekhendrikz.com
assumptions about
communication…
www.derekhendrikz.com
Communication Assumptions (1):
1. That communication always begins with intent.
2. Communication can take place consciously or unconsciously.
3. The defining factors of any communication are always individually or collectively held beliefs and values.
4. Communication is an act of expression, which can be verbal or non-verbal.
www.derekhendrikz.com
Communication Assumptions (2):
7. The outcome of communication is always to empower people or processes, to influence change or to maintain relationships.
8. Communication to influence is a negotiation process which needs the other party to say ‘yes’.
9. Communication to empower and maintain is a facilitated process which must result in individual or collective growth.
www.derekhendrikz.com
