Download - Charity pres 2012
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TC Key Individuals.
9 Years @ Totally CommunicationsConsistent contact throughout project & post launch
m: 07956 863 882e: [email protected]
Founding Director of Totally CommunicationsBusiness Development and Operations
m: 07901 557 221e: [email protected]
Ben GritzHead Of
Technology
10 Years @ Totally CommunicationsHead of Technology
m: 07951 968473e: [email protected]
Toby MasonClient Services Director
Andy MargolisManaging Director
Totally Communications – Presentation
1. Website & Software Development
Online Design
Websites
Micro Sites
Intranets & extranets
User Interface Design
Usability & accessibility
Content management Systems
Bespoke software development
E-commerce Solutions
Hosting & Support
2. Consultancy & Systems Integration
Technical audit
Process engineering
People & processes
Data & workflows
Change management
Systems integration
Interim management
Supplier sourcing & management
Disaster / recovery planning
3. Search Marketing
Search Engine Optimisation
Pay per Click Management
Conversion Optimisation
SEO Website Audits
Online Reputation
Social Media
Web Analytics
Consultancy & Training
Google Grants
Who we are & What we do.
Established in 2002 Totally Communications offers a wide range of Internet-based
solutions for both Not-for-Profit and Commercial markets.
We have gained a reputation for fostering long term strategic partnerships.
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Totally Communications• Team of 16 full-time staff in its Kentish Town
Offices
• Additional shared development and technical resource pool of another 6 full time
• TC NEVER ’off shores’ development
• c£1M t/o 2011 & profitable
• ‘Serious’ backers • Non-Exec Chairman: Dr Michael Sinclair • Major Shareholder: Leo Noe
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Who we do it for.
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Recent / Current Projects.
talentconnecteurope.linkedin.com
• Basic website following strict brand guidelines• Content Management System• Underpinned by TC’s Event & Online Ticketing System
• Extensive Volunteer Management System• Online Application and Workflow Management• Functionality: Events / SMS / Email / CRM etc• Bespoke development
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Recent / Current Projects.
• Scholarship Award Site• Video Based Competition• Votes / User Generated Content• Mobile site
• Commissioned by Sky TV• Online Applications• Heavy usage website
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Recent Project.
The Health Foundationwww.health.org.uk
• Dedicated to Clinical Excellence in UK• Funded by £700m legacy
• Front End Website powered by TC developed CMS• Usability & Accessibility Tested• Automated Email Alerts• Online Screening/Survey Management• Registration to access “My Profile” Area• User Generated Content (with Askimet & vetting)• User Login area• Content Bookmarks and Download Management• Profile & User Interest Management • Aesthetic Design• Data managed by Webmasters not Developers
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TotallyGiving.
• Our own proposition• JustGiving Style Platform• Embed into Clients Website• Save commission• Commitment to 3rd Sector
• Data Acquisition*****
“54% of all donors are completely new and we have captured all their
details”.
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Reputation:
Expedience Without Compromising Quality
• Crisis at Christmas – full Volunteer Management System developed from start to finish within 4 months
•PayPoint (www.paypoint.net) extremely large B2C site amalgamating 3 different brands; delivered to extremely tight timescales of 6 weeks; start to finish.
• Employees Forum for Disability – huge extended workflow system that monitors the progress of corporate organisations and their measure of compliance with disability legislation; delivered within 14 weeks
• Global Witness (www.foresttransparency.info) interactive data capture and display of sensitive global data covering the monitoring of international de-forestation; developed in 5 weeks
• Linkedin Conference website (http://talentconnecteurope.linkedin.com/) incorporating extensive online event booking features – delivered in 10 days!!
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Innovative Approach - Agile.
Agile software development is a group of software development methodologies based on iterative and incremental development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams.
“
”
Wikipedia - http://en.wikipedia.org/wiki/Agile_software_development
Government should extend agile development for ITA report from the Institute for Government calls for a new approach to the way the government spends £16bn each year on technology
The Guardian – Dec 2011
Cabinet Office considers creating 'agile' frameworkContract could help government achieve aim of using agile techniques in 50% of ICT programme by 2013
The Guardian – March 2011
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Agile
• Opposite of Waterfall • Client collaboration & partnership • Workshops & Project phases • Small “bite size‟ segments of work • Early & frequent testing • Constant feedback • React to change (Scope WILL evolve) • Reduces Risk
Practically, this means: • Workshops • Online Collaboration Tool
but most importantly
Delivery on brief, on time, on budget
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Management – Agile
• Face to Face Workshops
• Each Phase Start / Closedown
• Testing
• Client Team Integrated Part of Development Team
•Key Consideration in winning the NHS contract’
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Management – CommunicationOnline Project Management & Collaboration tool (www.activecollab.com) Whole project team has full access to specific groups within a project.
Supports: Milestones; project plan & file uploads; help tickets; Checklists; Tasks; threaded discussions
Will contain ALL: Assumptions; Decisions; Discussions; Issues; Visuals; Documentation
Ambiguity EliminatedNo Excuses!
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Design / User Interface.
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We Do Design!
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User Interface
“text-heavy” doesn't have to mean boring
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Clear User JourneysClear Sign Posting for different Audience types
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User Interactivity
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Work Flow
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Content Management.
• Enterprise Web Management System
• Open Source not proprietary
• 5th Generation
• Client led development path
• Not just a Content Management
System
• Client Retains IP
• Offered Fully Hosted and
Managed
Totally Communications – Presentation
Content Management.
Features included (out of the box):
• Content Management• Blogs / Message boards• Photo galleries• Forums• Polls/Votes• Online Payments• User Management• Media Manager• User Generated Content• Events / Tickets• Directory• Email Marketing• Search Engine Friendly• Social Bookmarking
•Social Bookmarking• Sophisticated Deployment• User Privileges• Fully Flexible• User Friendly• Web 2.0 Functionality• Rich Media Support• Basic User Registration• Image Manipulation• Page load Speeds• Accessibility• RSS Feeds• XML Feeds
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Templates WYSIWYG
Content Management.
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• Register Interest• Online Tickets• Ticket Types (Adult/Child)• Dates (one off/recurring)• Tickets Remaining• Early Bird Discount• Guest List/Name Badges• Optional Fields• RSVP capabilities• 3rd Party Event Set Up (Committees)
Online Events
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• Drag and Drop• Auto Resizing on Upload• Same Upload feature as Facebook• 3rd Party Upload• Rotate in situ• Watermark• Robust (30,000 photos in 2 weeks)• “Share” Facebook/Twitter/Digg• Photo Purchase*
Photo Galleries
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Integrated into CMS; TemplatesAuto ‘source’ content; previewextremely simple to use
Email Communication
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Online Forms & Surveys
• Surveys• Poll/Vote• Online Forms• Screening Forms• Qualifying Questions
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Media ManagerOnline PresentationsDownloads (.pdf, .doc, .xls)Upload files on mass
VideoIntegration or Embed
Rich Media
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what to searchwhere to search for it& which content to display
• Analytics Integration
• Review Search Statistics
• Create Recommended Results
• Users end up where you want
them
Search Configuration
Open Source technology of Linux, Apache, MySQL & PHP (LAMP).
LAMP technology:
• Extremely Robust• No License Fees• IP Owned by Client
Framework• Zend / Jquery / ExtJs • Self developed / Extended• Stable• Extensive Functions• License Free (Charities)• ‘hit ground running’
Technology
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Invitations / Presentations.
Princes Trust – SEO
Charity Sector – SEO / Mobile Apps
Fundraising Conference 3rd Sector Magazine
Cloud Computing – Vital Magazine
AbilityNet – Invitation (ClearKit)
Chase Exhibition
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Knowledge.
We live and breath the Web. We love technology & applications. We embrace innovative technologies.
We are on the judging panel of two onlineDigital Media Awards
We were part of the Beta group for Amazon Web Services EC2 offering (and still use it for our projects).
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Knowledge.
We are asked to comment in Industry magazines.
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Accessibility.
“..the site is commendably accessible and the testers were very impressed. As one tester put it,
“This is one of the most accessible websites I have come across for me to use, read and navigate. I wish other websites were as clear and accessible as this one.”
Finalist in Accessibility Category
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• Keyword & Competitor Analysis• Search Engine Optimisation• Pay per Click & Google Grants• Leveraging Social Networking • Online Reputation & Brand Management• Email Marketing• Conversion Optimisation• Web Analytics & Tracking
Online Strategy & Digital Marketing.
Increase targeted trafficConvert more visitors into leads
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Opportunities
Social Media Channels
Mobile Web
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Opportunities – Google+
Target communication using Google+ circles (Jobs, Sport, Events, etc.)
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Systems Integration.
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Solarcentury is the UK's largest, independent solar company and a trusted supplier to government, industry, schools and thousands of homeowners.
• Bespoke Build• Defined Architecture from existing process• 10 Week Initial Development• Ongoing Agile Development
• Front End Data Capture• Back End Workflow
Totally Communications – Solarcentury
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Front End
• Online Solar Calculator• Location Analysis• Roof Angle• Roof Pitch• Roof Size• Live Updates• Real Time Charting• Google Maps Integration
Workflow
• Installer Selection by Region• Installer notified of Quote• Installer Processes Quote• Installer Order products
Calculator Management
• Roof Positions • Roof Pitches• Building Types• Consumption Patterns
Order Management
• Quote Processing• Quote Allocation• Quote Accepted• Quote Fulfilled
Administration
• User Management• Installer Management• Roles & Privileges• Account Managers
General
• Data Import• Media Manager• Content Management
Totally Communications – Solarcentury
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Totally Communications – Solarcentury
Complex Data Capture – Made EasyIntegrated ‘Visuals’
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Step-by-Step Workflows – Users & Suppliers
Totally Communications – Solarcentury
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Totally Communications – Solarcentury
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• £2.5million of quotes captured• 1,300 customers registered in system
• TC secured for integration with Navision (Sales & Product DB) and ongoing development through rest 2010 and beyond
Honda Renewable Energy representative: “Best Online Solar Web Application he had seen”.
Totally Communications – Solarcentury
Results (so far)
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Global Witness investigates and campaigns to prevent natural resource-related conflict and corruption.
• Bespoke Build• 6 Week Deadline • Data Reporting Tool• Individual Data for 4 Countries• 70 Questions per Country• 8 Criteria per Question• 3 languages per Criterion
• Back End Data Capture• Front End Reporting
Totally Communications – Global Witness
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Front End – 3 Languages
Totally Communications – Global Witness
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Back End - Workflows
Totally Communications – Global Witness
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• Website and data tool delivered on time and on budget
• TC to roll out 2011 website• TC to replicate front end tool into 3 languages
“TC have been excellent in responding to our need for a new website at very short notice; it was designed and built in just six weeks including the Christmas and New Year break. TC have been very responsive to our needs as they have
evolved, and we are very pleased with the final website”
Results
Totally Communications – Global Witness
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